Public Safety Telecommunicator

Public Safety Communicator

Department: Public Safety

Division: Communications Center

Exempt/Non‐Exempt: Non‐Exempt

Union/Management: Local 246

Full‐Time/Part‐Time/Seasonal: Full‐Time

Workweek: Varied shifts

The City of Jersey City is looking to hire several Public Safety Telecommunicators (Fire Dispatchers, 911 Dispatchers, and Police Dispatchers) to work in the City’s 911 Call Center. These roles will be responsible for receiving and responding to telephone or other electronic requests for emergency assistance, including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites.

Job Duties:

 Receives telephone or other electronic requests for emergency assistance.

 Determines the nature of calls and transfers callers to the appropriate emergency unit.

 Obtains, verifies, and records emergency locations, name of callers, the nature, severity, and current status of emergencies, and obtains any other appropriate information needed to secure a full assessment of the circumstances.

 In response to medical emergencies, provides first aid or CPR instructions to stabilize the medical condition of persons until the arrival of a professional.

 In non‐medical emergencies, provides precautionary instructions and advice to assure personal safety of persons and/or to minimize the loss of property pending arrival of fire, police, or other assistance.

 Refers non‐emergency situations to other appropriate public or private agencies and may dispatch non-emergency personnel or equipment.

 Relays information or instructions to field units via radio or mobile data terminal.

 Utilizes video display terminal or computer-oriented or radio equipment to receive, monitor, record, summarize, and/or transmit data relating to the emergency.

 Dispatches specific law enforcement, fire, or medical assistance units to emergency locations based on pre‐established response plans, and seeks guidance from supervisory personnel when circumstances warrant significant deviation from pre‐established response plans.

 Performs other duties as assigned.

Preferred Experience: Experience in receiving, transmitting, and relaying of video display and/or radio messages, recording complaints and requests for emergency assistance, or other relevant public safety experience is a plus.

Essential Skills:

 Ability to remain calm and composed in high‐pressure situations.

 Demonstrates organizational and record-keeping skills.

 Strong verbal and communication skills.

 Exceptional interpersonal skills with the ability to work collaboratively and foster professional relationships with direct reports, supervisors, callers, and emergency units.

 Ability to work independently with minimal supervision.

 Detail‐oriented with strong interpersonal skills with the ability to create and maintain positive and professional relationships with supervisors, senior participants, and lunch site hosts.

 Communicate with diverse populations.

 Passion for serving the senior citizen community.

 Ability to work in a fast‐paced environment with significant people interaction.

 Ability to quickly learn new computer programs; experience with Microsoft Office, a plus.

This is a Civil Service Job and you must eventually pass and qualify for the applicable Civil Service title.

To apply for this job with the City of Jersey City, please fill out our Employment Application.

Please note that this role is subject to the residency requirements set forth by NJ First Act.

The City of Jersey City is an Affirmative Action/Equal Employment Opportunity Employer and complies with all applicable federal and state laws, rules and regulations relating to anti‐discrimination and anti-harassment.

9-1-1
Do YOU want to help save a Life?

MINIMUM QUALIFICATIONS

 MUST BE 18 YEARS OF AGE

 LIVE IN THE STATE OF NJ

 HAVE A HS DIPLOMA OR GED

 MUST BE ABLE TO TYPE 25 WPM

 BE ABLE TO PASS A WRITTEN EXAM THAT INVOLVES, LISTENING AND READING

COMPREHENSION, AND PROBLEM-SOLVING SKILLS

 MUST BE ABLE TO GO THROUGH A COMPLETE BACKGROUND CHECK

 MUST BE AVAILABLE TO WORK OVERTIME

TRAINING IS DONE ON THE JOB AFTER YOU ARE HIRED AND IT IS PAID.

Applications can be obtained on the city website at www.cityofjerseycity.com

Job Type: Full-time

Pay: $41,600.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

License/Certification:

• New Jersey Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

Salary : $41,600