Park Operations Specialist

HIRING RANGE: $16.09 - $18.50 hourly

GENERAL STATEMENT OF DUTIES: Performs skilled work in focused and concentrated areas of the Parks and Recreation Department.  

DISTINGUISHING FEATURES OF THE CLASS: Under general supervision an employee in this class performs skilled work involving various areas of parks and recreation.   Such areas are defined as Train Operator; Splash Pad Operator; Building Attendants, AV and Technical Operators, Bus Driver, Athletic Specialist, or Concessions Supervisors.  An employee in this class performs related work as required. 

ESSENTIAL JOB FUNCTIONS: The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment of the position.

Train / Carousel Operations specifically includes:  

• Opening and closing of facilities
• Driving and operating train through Village Park
• Operating the Carousel
• Performing daily safety inspections of train, rails, and carousel.
• Daily maintenance and upkeep of train, carousel, and associated areas.
• Maintaining daily work records, including safety reports and attendance records
• Working independently to provide superior customer service.

Splash Pad Operations specifically include:

• Opening and closing of splash pad and restroom facility
• Assisting with the maintenance and daily operations of the pumps and mechanical functions of facility
• Checking water quality as needed per health department regulations.
• Enforcing rules and regulations specific to the splash pad
• Ensuring safety of visitors
• Controlling admissions; selling concessions as needed
• Maintaining daily work records, including revenue reports and attendance records
• Working independently to provide superior customer service to guests and patrons.

Building Attendant specifically include:

• Opening and closing of park and recreation facilities during rentals, meetings, and programs
• Handling all aspects of building rentals, including, but not limited to, room set-up and tear-down, audio-visual needs in some facilities, ensuring security of other areas of building, custodial duties as needed.
• Communicating with users to address needs and accommodating users within departmental guidelines.
• Enforcing policies and procedures during rental and meeting times
• Ensuring smooth transitions between users and addressing specific needs to each user
• Performing custodial duties as needed

AV & Technical Operations specifically include:

• Technical aptitude and detailed understanding of how to use audiovisual equipment required.
• Acts as primary individual responsible for the set up, operation, and breakdown of basic to high end Audio, Video, Projection, and Lighting equipment for departmental programs and special events.
• Assists with proper security, storage, transportation, and maintenance of equipment.
• Accounts for all inventories before and after each event

Athletic Operations specifically includes:

• Assisting Athletic Coordinator with team and field scheduling
• On-site supervision at athletic games and practices
• Enforcing policies and procedures during games and practices.
• Assisting with athletic equipment inventories, maintenance, and upkeep
• Assists with coaching as needed.
• Communicating with coaches, parents, and players to address needs within departmental guidelines.

Concessions Operations specifically includes:

• Opening and closing of concession stand facilities.
• Accountable for distributing start-up cash to splash pad and carousel as needed.
• Controlling admissions to train and carousel by selling tickets; selling concessions
• Work concessions facilities at several parks and facilities and run register.
• Maintaining daily work records, including revenue reports 
• Responsible for closing procedures and making nightly deposits.
• Assists with maintaining product inventory at concession stands.
• Working independently to provide superior customer service to guests and patrons.

Concessions Supervisor specifically includes:

• Managing concessions facilities at several parks and facilities
• Managing and maintaining product inventory, including ordering, rotating, pricing and marketing
• Assisting with hiring, scheduling, training, and managing staff for all concession locations
• Maintaining daily work records, including revenue reports, healthy and safety reports, and product inventory
• Tracking revenues and expenditure related to concession sales.
• Assisting with concession equipment maintenance and upkeep

Bus Driver specifically includes:  

• Drive vehicles over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
• Park vehicles at loading areas so that passengers can board.
• Advise passengers to be seated and orderly while on vehicles.
• Inspect vehicles, and check gas, oil, and water levels prior to departure.
• Assist passengers, such as elderly or disabled individuals, on and off bus, ensure they are seated properly, help carry baggage, and answer questions about trip schedules or routes.
• Load and unload passengers via accessible ramp as needed.
• Handle passenger emergencies or disruptions.
• Record information, such as maintain logbook.
• Listen to and sometimes address passenger complaints.
• Ensure the tour stays on schedule.
• Account for all passengers before leaving a location.
• Sometimes act as tour guides for passengers.
• Regulate heating, lighting, and ventilating systems for passenger comfort.
• Report delays or accidents.
• Maintain cleanliness of bus or motor coach.
• Make minor repairs to vehicle and change tires.
• Working independently to provide superior customer service to bus passengers. 
• Bus driver must possess and maintain a NC Class B commercial driver's license (CDL) with a passenger (P) endorsement for the duration of employment with a 3-year safe driving history verified by a NC Division of Motor Vehicles
• This position has been classified as DOT regulated and is subject to random drug and/or alcohol testing.
• Must be at least 21 years of age.

Shuttle Operator specifically includes:

• Drive shuttle over specified routes or to specified destinations according to time schedules, complying with traffic regulations to ensure that passengers have a smooth and safe ride.
• Park vehicles at loading areas so that passengers can board.
• Advise passengers to be seated and orderly while on shuttle.
• Perform daily pre-trip shuttle inspection.
• Assist passengers, such as elderly or disabled individuals, on and off shuttle, ensure they are seated properly and answer questions about schedules or routes.
• Load and unload passengers via accessible ramp as needed.
• Handle passenger emergencies or disruptions.
• Record information, such as maintenance logbook.
• Listen to and sometimes address passenger complaints.
• Ensure the shuttle route stays on schedule.
• Account for all passengers before leaving a location.
• Report delays or accidents.
• Maintain cleanliness of shuttle.
• Working independently to provide superior customer service to shuttle passengers.
• Responsible for attentive operation of assigned shuttle in accordance with established safety protocols.
• Must be 21 years of age with a valid NC driver’s license.

General Duties of All

• Enforces rules and regulations at parks and facilities.
• Performs routine cleaning and custodial duties.
• Performs related tasks as required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Working and detailed knowledge of the specific operation in one or more of the concentrated areas of this position is required.  Some supervisory experience is preferred, or an equivalent combination of education and training. Must be certified in First Aid and CPR or have the ability to pass certification course.  Must have the ability to get along well with others; and the ability to work unusual hours, especially nights and weekends. Must pass a criminal background check.

ACCEPTABLE EXPERIENCE AND TRAINING: High school graduate or GED; must be at least 18 years of age, except that bus drivers must be at least 21 years of age.   If required to operate a city vehicle, Valid NC driver’s license or ability to obtain prior to hire and a safe driving history is also required.  Assignment as a bus driver requires possession of a CDL with passenger endorsement.

Additional Information:

• Bus driver must possess and maintain a NC Class B commercial driver's license (CDL) with a passenger (P) endorsement for the duration of employment with a 3-year safe driving history verified by a NC Division of Motor Vehicles
• If operating a City vehicle a NC Class C drivers’ license is required for the entire duration of employment.

JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS: This is work requiring the exertion of up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and up to 10 pounds of force constantly to move objects; work requires reaching, walking, stooping, crouching, standing, lifting, fingering, grasping, and repetitive motions; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; visual acuity is required for preparing and analyzing written or computer data, operation of machines, determining the accuracy and thoroughness of work, and observing general surroundings and activities; the worker is subject to inside and outside environmental conditions.

Salary : $16 - $25