IT Specialist (Infrastructure)

Full-time position available with the General Services Department, Information Technology Division located at 4800 East 63rd Street
Salary Range: $5,794-$8,833/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m.
Application Deadline Date: February 12, 2025

• Performs day-to-day operation of a virtualized server environment including multiple hosts, and dozens of VMs.
• Assists lower-level IT staff with more complex technical problems and solutions.
• Coordinates department needs across the server environment.
• Makes hardware, configuration, and software suggestions requiring high levels of technical competency to help meet organizational requirements.
• Provides oversight of help desk team and assist with application support as related to server environments.
• Plans, supervises, reviews, and participates in complex or enterprise-wide projects in a competent fashion.
• Makes significant contributions to the success of projects by applying demonstrated knowledge.
• Provides expert level of analysis and technical guidance of business issues and processes.
• Develops requirements and procedures for new operating systems’ products and new hardware devices.
• Provides for product evaluation and testing of hardware/software for feature improvements, feasibility or applicability to existing products being used by the organization.
• Provides for training and support of products installed on the network systems as needed.
• Provides documentation and schematic representation of network systems relating to configuration, procedures, and other pertinent information.
• Performs highly complex management tasks, such as designing, documenting, network and or system configurations.
• Performs daily monitoring of the health and function of server class hardware, the virtual environment, and all VMs contained therein.
• Works with users, desktop support staff, application developers, and application administrators to resolve functional issues and provision for new needs.
• Schedules with all stakeholders for maintenance windows, as needed.
• Maintains and updates server support documentation.
• Manages and maintains backup systems and workflows to ensure recoverability of data or systems in case of need
• Develops testing processes that effectively and efficiently measure program or application performance.
• Prepares instructional materials and training curriculum for specialized or complex training needs.
• Assures accountability of project teams and other employees.
• Instills positive attitudes for embracing change and continuous improvement.
• Works after hours and weekends as needed to support any down/ out of service systems and coordinate IT resources.
• Performs related work as required.

REQUIRES an accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. Preference given to those with previous experience in the following areas: server-class hardware support on HPE, Dell, or Pure platforms, VMWare, vSphere, Windows software, Enterprise, Veeam, Rubrik, experience with planning future hardware, OS, supporting enterprise applications such as ERP, CIS, CMMS, AMI, or experience managing project teams.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City’s Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.

For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.

Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org.

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans’ points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during “wartime” and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code § 4211).