What are the responsibilities and job description for the Part-time Visitor Center Clerk position at City of Katy?
Katy Visitor Center Clerk:
The City of Katy is looking for a friendly part-time clerk to work at our Visitor Center. The Katy Visitor Center is a vital part of downtown, offering a welcoming space where visitors can access information, maps, and details about local attractions, while also boosting the local economy by directing tourists to nearby businesses and city hotels. It highlights Katy's rich history and culture, provides community engagement opportunities, and helps guide newcomers to their areas of interest so we know they leave spreading the word - You'll love Katy!
Job Summary: The Visitors Center Clerk provides friendly and helpful service to visitors, sharing information about local attractions, events, and businesses. This role supports daily operations and helps promote tourism and engagement within the community.
EXAMPLES OF ESSENTIAL DUTIES: -- Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:
Customer Service & Visitor Support:
- Greeting visitors and providing recommendations on local attractions, restaurants, and events.
- Answer phone calls, emails, and social media inquiries.
- Keep the visitor center clean, organized, and stocked with brochures and maps.
- Help coordinate visitor center events and community activities.
Administrative & Office Support:
- Track visitor data and maintain records.
- Assist with inventory and ordering of tourism materials.
MINIMUM QUALIFICATIONS:
Education, Training and Experience Guidelines: A High School Diploma or equivalent and one (1) year of Customer Service experience.
- Friendly and outgoing personality with strong customer service skills.
- Knowledge of local history, attractions, and businesses.
- Basic computer skills (email, Microsoft Office, social media).
- Ability to work independently and as part of a team.
- Availability to work weekends, holidays, and flexible hours as needed.
- Experience in customer service, tourism, hospitality, or marketing.
- Familiarity with social media marketing or event planning.
- CDL is not required but would be a PLUS!
LICENSE AND CERTIFICATION REQUIREMENTS: A valid State Driver's License may be required.
PHYSICAL DEMANDS AND WORKING ENVIRONMENT: Work is performed in a standard office environment. Must be able to lift up to 35 pounds, occasionally. Available to work flexible hours, days, and some holidays.
