What are the responsibilities and job description for the Full-time Computer Support Technician position at City of Kearney?
Description
Under general direction, provide support for a Microsoft Windows based Local and Wide area network. Install and repair personal computers and related software applications. Perform work requiring implementation of course of action; adjust methods to meet task requirements with some interpretive judgment required.
Essential Functions
Perform personal computer systems related tasks; assist in the implementation of computer networks; assist computer users in problem-solving of technical and operational difficulties; provide general support to computer networks; respond to personal computer problems; move and install all types of computer equipment and software; update peripherals; load and configure software; configure devices for access to network and server infrastructure; identify problems and provide potential solutions; provide technical user training; participate in on-call rotation; perform overtime as required; perform other duties as assigned.
SUPERVISION - RESPONSIBILITY FOR WORK OF OTHERS:
None.
ESSENTIAL JOB FUNCTIONS:
Establish and maintain effective working relationships with fellow employees, officials and the public. (Daily)
Regular timely/punctual attendance. (Daily)
Effectively communicate orally and in writing. (Daily)
Maintain and exhibit discretion and integrity at all times when handling confidential information. (Daily)
Efficiently and effectively handle assigned service requests. (Daily)
Monitor host pc and networking environment and respond to job needs. (Daily)
Maintain and improve knowledge of user departments’ priorities and requirements. (Daily)
Inventory all off-site backups and recall per established retention schedule. (Weekly)
Knowledge of technical aspects of personal computers. (Daily)
Gain knowledge to remain up-to-date of the industries ever changing environment. (Monthly)
Perform personal computer hardware and software installation in an accurate, timely, logical and understandable manner. (Daily)
Organize files and maintain accurate records. (Daily)
PHYSICAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Work Type: Medium, exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
Climbing/Balancing: Minimal, ability to sit and stand
Walking: Frequent amount required
Stooping/Bending: Frequently
Stand/Sit: Sit about 75 percent of the time
Reaching: Frequent, overhead as well as horizontal
Vision: Adequate to perform essential job functions
Color Vision: Adequate to perform essential functions
Hearing: Frequently perceive nature of sounds by ear
Speech: Frequently express ideas by means of spoken words
Eye/ Hand/ Foot/ Coordination: Frequently operates equipment requiring moderate ability
Manual Dexterity: Frequently operates equipment requiring moderate ability
ENVIRONMENTAL DEMANDS OF ESSENTIAL JOB FUNCTIONS:
Inside/Outside: Work inside
Cold/Heat: Controlled
Wet/Dry: Controlled
Noise/Vibrations: Office equipment
Hazards: None
Fumes/Dust/Odors: Minimal Exposure
Infectious Diseases: Low exposure
MENTAL REQUIREMENTS OF ESSENTIAL JOB FUNCTIONS:
Ability to read and comprehend written material.
Ability to listen to and apply information and instructions.
Ability to understand and apply personal computer concepts.
Ability to organize files and effectively retrieve information.
Ability to evaluate and execute possible courses of action.
Qualifications
MINIMUM EDUCATION, TRAINING, AND EXPERIENCE REQUIREMENTS:
Education and experience equivalent to an Associate’s degree in Computer Sciences or closely related field. Experience with PC based equipment operation and knowledge of personal computer hardware and software installation and configuration. Two years software experience with Central Square Public Safety, Tyler Technology New World ERP, Microsoft Office and Laserfische preferred. Must possess a valid Nebraska driver’s license.
RESIDENCY REQUIREMENTS:
Thirty (30) minute response time by way of the most direct route from the employee’s permanent residence to the employee’s assigned work site and within posted speed limits.
Supplemental Information
MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS USED:
Telephone, computer, printer, scanner, fax, and copy machine.
REMARKS:
The above position description is intended to describe the duties of an employee in general terms and does not necessarily describe all of his/her duties.
Rates effective January 1, 2025 and are subject to change. Benefits are effective on the 1st day of employment.
Health and Dental Insurance: The City of Kearney Health Insurance Plan includes health, prescription, and dental coverage. Employee spouses’ who have health/dental coverage available through their own employer are not eligible to participate in the City’s health/dental insurance.
Health/Dental (4 Tiers)
- Single Coverage $ 77.35 biweekly
- Employee Spouse Coverage $165.24 biweekly
- Employee Dependents Coverage $131.49 biweekly
- Family Coverage $192.74 biweekly
IdentityForce: Identity Theft Protection available, Employee/Children (children 26 and under) $8.49; Family $14.49 per month.
Retirement: City contributes 6% if the employee contributes 6%.
Life Insurance: The City pays 100% of the cost of employee life insurance of $50,000, spouse coverage $10,000, and dependent children coverage $5,000. Supplemental life insurance available at a discounted group rate.
Cafeteria/Section 125: Can be used for medical and daycare expenses per IRS guidelines.
Deferred Comp: Voluntary deferred compensation program (457 & Roth IRA Plans).
EAP: Employee Assistance Program provides 6 free counseling sessions per issue for employees and dependents.
Long Term Disability: Long term disability insurance provided by the City.
Longevity: Annual payment of $300 after 5 years of continuous years of service with $50 increases every 5 years with a maximum payment of $550.
Vacation: Vacation leave is earned and accrued in bi-weekly increments in the following manner: 80 hrs years 1 - 4; 120 hrs years 5 – 14; 160 hrs years 15 . New employees receive 40 hours of vacation upon hire with biweekly accruals beginning on the sixth month of employment. Vacation leave may accumulate to a maximum of 240 hours.
Medical Leave: Medical leave is accrued at a biweekly rate equal to 12 days a year. New employees receive 40 hours of medical leave upon hire with biweekly accruals beginning on the sixth month of employment. Medical leave may accumulate to a maximum of 1,440 hours.
Parental Leave: 3 weeks paid leave.
Personal Leave: 2 personal days are provided on the first of every calendar year. Employees must be employed on January 1st to receive personal leave days. Unused personal leave does not carry over to the next year.
Holidays: Twelve paid holidays per year.
Military: Active members receive 120 hours of military leave annually. Military leave does not carry over to the next year.
Salary : $300
