Systems Specialist

Salary : $49,758.80 - $67,176.20 Annually

Location : Kenner, LA

Job Type : Full Time

Job Number : 00059

Department : Information Technology / Telecommunications

Opening Date : 01 / 15 / 2025

Closing Date : 1 / 30 / 2025 11 : 59 AM Central

General Description

ONE CURRENT OPENING.

Under general supervision performs technical work in support of the operations of the Information Technology Department. Reports to the Director of Information Technology.

Duties of Responsibilities

ESSENTIAL JOB FUNCTIONS

Reviews assigned work orders and execute proper solutions.

Installs, troubleshoots, repairs, and maintains analog telephone equipment and analog telephone lines throughout the City. Deploy VOIP phones and manage call flows in the cloud portal.

Works with and assists installation technicians from outside vendors to ensure all work completed per standards set by the contracts.

Initiates and coordinates telephone, data, fiber, and coax wiring projects throughout City departments.

Installs, troubleshoots, repairs, and maintains the time keeping equipment; instructs all departments on use of the system.

Installs, programs, troubleshoots, repairs, and maintains network hardware and network infrastructure in main campus and outer City departments.

Administers reporting software and tracking system.

Maintains and repairs computers at fire stations and fire headquarters.

Assists authorized fire department personnel in accessing data from portable devices.

Programs cellular telephones to work with the City exchange mail system.

Installs, troubleshoots, repairs, and maintains desktop computers, laptops, wireless network adapter cards, network printers, copy machines, fax machines, scanners, plotters, sign cutters, and any software required for end users to complete their job requirements.

Receives and / or reviews various records and reports such as event logs, security logs, network traffic data, and backup logs.

Prepares and / or processes various records and reports such as specifications for specific projects and work orders for vendors.

Refers to Internet, policy and procedure manuals, computer manuals, codes / laws / regulations, publications and reference texts, etc.

Operates a variety of office equipment, and machinery such as automobile, network testing equipment, switches, computers, copy machine, fax machine, etc.

Uses a variety of tools such as network tool kit, line tracers, laptop with diagnostic software, drills, etc.; a variety of supplies such as network supplies, general office supplies, etc.; and a variety of computer software such as Microsoft Outlook, Office 365, Internet Explorer, DameWare, Microsoft Excel, Packet Sniffers, etc.

Interacts and communicates with various groups and individuals including Director, City department personnel, administration, consultants, vendors, and the general public.

ADDITIONAL JOB FUNCTIONS

Backs up other personnel in the department when they are absent.

Performs related duties as required.

Minimum Qualifications

Requires a high school diploma or equivalent supplemented by three years experience in desktop repair, user support, and troubleshooting. Must have a valid Louisiana driver's license.

Please list any and all technical certifications you possess in your application. This will be subject to verification.

Supplemental Information

The City of Kenner is an Equal Opportunity Employer - The Kenner Civil Service Department posts current examination announcements on its online application website. Job applications may be filed only when an examination is announced. It is important that you include your entire employment history including periods of unemployment on your application, plus any relevant education and experience. Applications may be rejected if incomplete. Some job postings have an application deadline; others are open on a continuous basis until a sufficient number of applications have been received. Applicants who are interested in jobs that are not currently open for application may complete a job interest card which may be filed with the Kenner Civil Service Office at any time. DELAY IN THE MAIL : The Kenner Civil Service Department cannot accept responsibility for failure of the applicant to receive an admission slip to an examination, or for failure of the Department to receive material mailed by the applicant. VETERANS PREFERENCE in examinations will be granted only to those persons who provide proof of military service during covered periods and who are found to be eligible. The Kenner Civil Service Department does not discriminate on the basis of disability in the admission or access to, or treatment or employment in its programs or activities. Therefore, reasonable accommodations will be provided to allow access to the Department's programs and activities for individuals with disabilities unless such accommodations would result in undue hardship. Auxiliary Aids such as readers, taped text, and large print material or other aids are provided for individuals requesting such accommodations under provisions of the Americans with Disabilities Act.

An attached resume will not replace a completed application. <<<<

• REVIEW YOUR APPLICATION TO MAKE SURE IT IS CURRENT. Failure to provide your qualifying work experience may result in your application not being considered.

DISCLAIMER : This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

HEALTH INSURANCE : Comprehensive medical benefits options are provided through Blue Cross Blue Shield of Louisiana. Coverage is effective the first of the following month, following full-time employment. Dependent coverage is also available. The City of Kenner also offers voluntary insurance plans : DENTAL, VISION, and SUPPLEMENTAL INSURANCE PLANS (VOLUNTARY LIFE, CANCER, ACCIDENT, CRITICAL ILLNESS, HOSPITAL CONFINEMENT, LONG-TERM DISABILITY and SHORT-TERM DISABILITY).

LIFE INSURANCE : All full-time employees are insured under a Group Life Insurance policy through Prudential Life Insurance Company. The coverage is one and half times the employee's salary, up to $300,000. The policy also provides a Basic Accidental Death and Dismemberment benefit. The premium cost is covered by the City of Kenner. Coverage is effective the first of the following month, following full time employment.

RETIREMENT SYSTEM : The City of Kenner's regular full time employees are enrolled with the Municipal Employees Retirement System of Louisiana. Both the City of Kenner and the employee contribute the required percent to the system. The employee's contributions are kept on account and will be refunded, if the employees leaves employment before they are retirement eligible.

DEFERRED COMPENSATION : The City of Kenner currently participates in a 457 Plan with MassMutual. This is a voluntary investment program that the employees are allowed to participate in at a contribution rate of their choice (must be within the designated maximum and minimum limits, as set for by Plan Document). The City of Kenner does not contribute to the 457 Plan.

HOLIDAYS : Sixteen paid official holidays are observed, plus any other holidays which may be declared by the Mayor.

ANNUAL AND SICK LEAVE : Eligible Kenner employees earn annual leave and sick leave. Accrual of hours will increase based on the number of years of service.

WORKING TEST PERIOD : Upon appointment to a position in the classified service, the employee shall serve a working test period of six (6) months, unless extended.

EAP : The Employee Assistance Program (EAP) is a program which provides a professional to help employees and their families to resolve problems. This service is 24 hrs. / 7 days per week, voluntary participation and confidential.

Kenner reserves the right to at any time and from time to time to modify or amend, in whole or in part, any or all of the provisions of the benefit package.

CITY OF KENNER

PUBLIC INFORMATION NOTICE

Please provide a list of all certifications that you possess.

How much paid experience do you posses in installing and maintaining computer hardware?

Describe all paid experience you possess in installing and maintaining computer hardware, including employer name(s), title(s), and date(s). If None, type N / A.

How much paid experience do you posses in installing programs, troubleshooting, repairing, and maintaining network hardware and network infrastructure?

Describe all paid experience you posses in installing programs, troubleshooting, repairing, and maintaining network hardware and network infrastructure, including employer name(s), title(s), and date(s). If None, type N / A.

How much paid experience do you possess in installing printers, fax machines, scanners, switches, analog and Voice over Internet Protocol (VoIP) telephones, projectors, and network assets?

Describe all paid experience you possess in installing printers, fax machines, scanners, switches, analog and Voice over Internet Protocol (VoIP) telephones, projectors, and network assets, including employer name(s), title(s), and date(s). If None, type N / A.

How much paid experience do you possess in providing user support?

Indicate your highest level of successfully completed education. (NOTE : You MUST submit a copy of proof of claimed education with your application to be considered.)

Describe all paid experience you possess in providing user support, including employer name(s), title(s), and date(s). If None, type N / A.

Do you possess a current, valid Louisiana driver's license?

Required Question

Salary : $49,759 - $67,176