What are the responsibilities and job description for the Compliance Clerk position at City of Killeen, TX?
Job Description
GENERAL PURPOSE
Under the supervision of the Compliance Supervisor, the Compliance Clerk performs detailed clerical, accounting, and administrative work in receiving and entering new cases/accounting data into the court’s case management software.
SUPERVISION EXERCISED
Employee has no supervisory responsibilities.
Essential Duties
CORE COMPETENCIES:
Respond to inquiries from the public regarding extension of time to pay and payment plans.
Coordinate the scheduling of interviews with defendants to determine their ability to pay.
Compile review packets for interviews.
Accept applications for extension of time for payment from defendants and verify the information provided.
Perform processing and data entry functions.
Compile and prepare weekly statistical reports for management review.
Enter collection memos or notes into the court’s case management software.
Document all collection action taken.
Monitor payment activity and enter payment transactions into the court’s case management system.
Ensure the accuracy of all reports, data entry functions, transactions, and records.
Compile weekly delinquency and collections reports for the manager’s review.
Prepare and send collections notices.
Learns, and correctly interprets, and applies the laws, codes, policies, and procedures related to the processing of criminal court cases.
Assists the public in person, by mail/email and by telephone including retrieving information and files and providing complex information to defendant’s regarding their criminal court case.
Administers oaths.
Receipts, deposits, and accounts for monies for fines.
Scans court documents into the court system.
Operates a computer terminal and printer to type, enter, modify, and retrieve a wide variety of court documents, reports, records, letters, and other material.
Ability to make sound judgments and decisions.
Adheres to assigned work schedule as outlined in the Department and City attendance policies and procedures; ensures all behaviors comply with the City’s Personnel Rules and Regulations.
Performs other duties as assigned.
Required Minimum Qualifications
EDUCATION AND EXPERIENCE:
- Graduation from high school or equivalent; and
- One (1) year of customer service experience, including collection of cash; and
- One (1) year of prior work experience in clerical or administrative work.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Working knowledge of computer applications.
- Considerable knowledge of general office procedures; working knowledge of legal language and legal procedures.
- Skill in operation of the listed tools and equipment.
- Ability to communicate effectively on a one-to-one basis with the public; ability to maintain effective working relationships with employees, other departments, officials, and the public; ability to work under pressure and/or frequent interruptions.
- Ability to maintain accurate records; ability to type and enter data accurately.
- Ability to adapt to constant change.
- Maintains regular and punctual attendance.
- Ability to communicate effectively, orally and in writing.
- Ability to make simple arithmetic calculations and accurately enter information into a computer.
- Ability to manage workload to maximize productivity and efficiency.
- Ability to exercise sound judgment in evaluating situations and in making decisions.
- Ability to maintain collection files and records.
- Ability to follow verbal and written instructions.
SPECIAL REQUIREMENTS
- Must have a valid driver's license by date of hire.
- Must obtain and maintain a Texas Driver’s License within 90 days of hire.
- Ability to speak and read Spanish preferred.
