What are the responsibilities and job description for the Customer Accounts Associate position at City of Kirkland, WA?

Employer

City of Kirkland

Salary

66,738.26 - $78,515.63 Annually

Location

Kirkland, WA

Job Type

Full-Time

Job Number

202100555

Location

Finance & Admin. - Customer Accounts

Opening Date

01 / 24 / 2025

Closing Date

Continuous

FLSA

Non-Exempt

Bargaining Unit

AFSCME

Job Summary

Why Kirkland?

Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!

If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.

We also invest in you!

Competitive Wages : We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.

Awesome benefits : The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.

Childcare Programs : To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional providers, available at a discount. New employees gain access to Kirkland's reserved spots as soon as they start employment. Learn more!

Training and Career Development : The City of Kirkland believes in developing it 's employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.

Job Summary

Incumbent is responsible for performing central cash receipting, utility billing support, sales and collection service activities, and providing general information to the public.

Principal Accountabilities

Performing cashiering duties.
Performing utility billing duties.
Serving as the receptionist for the Finance Department.
Reconcile, report and process receipts / payment requests for various programs based on receipts.
Providing backup support for other Customer Accounts positions.

Essential Duties

Prepares computer-generated receipts for customers and other City departments for revenues received.

Reconciles daily cash receipts against computer reports to include identifying and correcting errors.

Prepares daily bank deposits.

Serves as the receptionist for the Finance Department to include answering calls, taking messages, directing visitors, receiving bid documents, selling and reconciling animal licenses, maintaining databases and answering customer inquiries.

Serves as the petty cash custodian by dispersing funds, accounting for petty cash slips and receipts, balancing the petty cash fund, ensuring cash requests meet established criteria, and determining when to replenish the fund.

Performs data entry for utility billing system. Enters and balances payments through batch data entry. Generates payments to accounts receivable.

Administer the senior discount program and bankruptcies for utility billing.

Maintains files, documents and reports according to audit and legal retention requirements.

Provides backup support for other customer accounts positions to include assisting with utility billing, and assisting with the cemetery, business licensing and false alarm program

Trains and sets up forms and procedures related to cash handling and deposits for other departmental and off-site cashiers.

Performs annual audits on imprest funds at cashier sites.

Peripheral Responsibilities

Prepares and reviews route and meter information to include processing consumption data, reviewing raw data, auditing meter reading edit reports and preparing service requests for verifying questionable data.

Performs other duties as required to ensure efficient office operations.

Providing backup support for other Customer Accounts positions including Cemetery, Business Licensing and False Alarm Program.

Perform notary services for the division as needed.

Knowledge, Skills and Abilities

Knowledge of basic mathematical computations.

Experience in providing accounting support.

Skill in using office equipment such as phones, copiers, fax machines, and adding machines.

Skill in receiving and receipting moneys.

Skill in applying customer service techniques.

Skill in using computers and related software applications such as word processing, graphics, spreadsheets, electronic mail, and an automated financial system.

Skill in effectively dealing with angry customers and / or grieving families.

Skill in communicating and establishing interpersonal relationships to interact effectively with co-workers, supervisor, staff in other work units, and others, and exchange or convey information and receive work direction.

Ability to read, interpret, apply and explain codes, ordinances, policies and procedures applicable to area of responsibility.

Ability to analyze and evaluate computer generated reports.

Ability to work independently.

Good listening skills.

Qualifications

Minimum Qualifications

High School Diploma or General Equivalency Diploma (GED) and two years post high school training or experience in accounting support, customer service and cash handling, or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above. Requires intermediate computer and spreadsheet skills and accurate 10-key calculator skills. Must have excellent math skills and experience with general office equipment and procedures. Must have strong oral and written communication skills and the ability to work effectively with staff, the public, and manage multiple tasks.

Other

Working Conditions

Positions in this class typically require : sitting, mobility, fingering, grasping, talking, hearing, seeing, and repetitive motions. Work is typically sedentary work : exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Selection Process

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled. First review of applicants will be made by 15th day from original post date.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call 425-587-3210 or Telecommunications Device for the Deaf 711.

Salary : $66,738 - $78,516

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