Library Circulation Manager

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws:
  1. Trains and supervises assigned Library staff, monitoring their performance objectives and preparing and presenting their performance evaluations.
  2. Prepares training material for and implements training of staff who work at the circulation desk in policies and procedures and library ILS software system.
  3. Oversees timesheets of assigned Library staff and prepares the daily desk schedule to ensure adequate coverage.
  4. Plans, assigns, and directs work to staff at the Circulation desk and in public facing areas of the library.
  5. Prepares necessary reports and memos related to circulation activities; takes part in weekly meetings with Circulation Assistants II and the Assistant Director of Library Services; and maintains consistent communication with the rest of the Circulation team.
  6. Trains staff to examine returned materials and assess for damages.
  7. Provides information about circulation services, policies, and procedures to patrons and staff.
  8. Processes Library’s incoming mail.
  9. Supervises all mailings of overdue and billing notifications.
  10. Participates in management meetings weekly.
  11. Works to keep processes, procedures, and equipment up-to-date and suggests new ways to meet the needs of the public: Keeps current on changing trends in circulation services through professional literature and/or workshops. 
• Overseeing daily circulation desk operations including shelving, searches, and stack maintenance:
  1. Oversees circulation desk operations including prioritizing duties, monitoring cash, and answering questions from patrons promptly and courteously; resolves customer complaints.
  2. Supervises the re-shelving of materials, including checking for condition of materials in the book and periodical collections, accuracy of placement of materials, and neatness.
  3. Oversees maintenance of collection including shifting, tracing of lost materials, and updating computer records.
  4. Orders office supplies for library, TexShare cards, voter’s registration cards, etc. to ensure availability.
  5. Assists staff and patrons in use of public access catalog and electronic resources; oversees registration of patrons and maintenance of borrowers’ files. 
  6. Reports patterns of reader interest to librarians to aid in purchasing of high interest materials; assists with deselection of materials. 
  7. Provides reference and reader’s advisory services.
  8. Promotes library services to the community and represents the library at various meetings as needed.
  9. Works the circulation desk when needed.
• Oversees day-to-day maintenance and repair of facility and equipment:
  1. Communicates with supervisor and library staff regarding all circulation and network issues and policies.
  2. Troubleshoots and maintains copy equipment and circulation computers at circulation desk, and public computers; communicates with supervisor and staff regarding network computers and issues.
  3. Communicates with IT staff to troubleshoot technology issues beyond library expertise.
• Oversees revenue collections for the library:
  1. Oversees daily opening and closing of cash register.
  2. Prepares daily and weekly accounting of cash deposits and delivers deposits to the Finance Department.
  3. Works with patrons who have damaged or lost materials to determine fines and fees and collect related fees; manages processes for overdue materials, fines and fees collections, and damaged and lost materials billing.

• Must be prepared to work any day of the week including weekends and any hours of library operation. Rotates night and weekend hours with the Circulation Assistants II to ensure a circulation supervisory role is on site during library hours. Occasional earlier and/or later hours may be required. In order to accommodate the needs of the library hours of operation and/or assist with covering staff shortages as necessary, the work schedule may vary week to week, day to day, or hourly.

• Must be available to attend meetings and workshops to keep abreast of developments in management and in changing technology for circulation administration.

Responsibilities - Supervisor and/or Leadership Exercised:

• May train, coach, or mentor others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the principles and best practices of public library service. 
• Knowledge of integrated library systems and equipment, and circulation procedures and methods.
• Knowledge of administrative principles; personnel practices and procedures; and supervisory principles, workforce planning, and recordkeeping.
• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of technologies and practices used within a public library.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software, including Microsoft Office products.
• Skill in facilitating discussions and resolving issues.
• Ability to plan, organize, direct, and coordinate operational duties.
• Ability to analyze, appraise, and organize facts involved in difficult decisions.
• Ability to draft routine reports and correspondence; speak effectively before groups or customers, employees, or the organization.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to respect the privacy of individual users.
• Ability to exercise judgment and discretion when dealing with problems involving several variables.
• Ability to interpret and apply policies and procedures.
• Ability to pay attention to detail and maintain accuracy and flexibility.
• Ability to work cooperatively with people of diverse backgrounds, and maintain effective working relationships with co-workers, supervisors, the public, and library stakeholders.

• Master’s degree in Library and Information Science from an ALA accredited university with three (3) years as a professional librarian and two (2) years of supervisory experience 
• OR
• Bachelor's Degree from an accredited college or university, plus five (5) years of library experience, including two (2) years of experience which were in a supervisory capacity.
• Must have or be able to obtain a valid Texas Driver’s License and be eligible for coverage under the City of Kyle’s vehicle insurance provider. 
• Two years (2) full-time experience with acquisitions and collection librarianship, which includes vendor contract involvement, ordering both physical and digital collections, and overseeing budget of collection.

Preferred Qualifications:

• Ability to speak, read, and write Spanish is preferred, but not required.

Licenses and Certifications Required:

None