What are the responsibilities and job description for the Lead Utility Billing Customer Service Representative position at City of La Marque?
Impactful Role in a Dynamic Team: As the Lead Utility Billing Customer Service Representative with the City of La Marque, you'll play a vital role in ensuring seamless utility billing operations that directly impact our residents and community. Your daily efforts will contribute to efficient billing processes, enhancing customer satisfaction and overall service quality.
Impactful Responsibilities: Your responsibilities as the Lead Utility Billing Customer Service Representative involve handling various tasks essential to the utility billing system's smooth functioning. From processing customer inquiries and payments to resolving billing discrepancies and initiating service connections/disconnections, you'll engage in diverse duties crucial to maintaining accurate and reliable utility billing services. Your meticulous attention to detail and dedication to providing exceptional customer service will uphold the City's reputation for excellence.
Professional Growth Opportunities: Working as the Lead Utility Billing Customer Service Representative offers ample opportunities for professional growth and development. As you excel in your role and contribute to our team's success, you'll have access to ongoing training and development programs designed to enhance your skills and expand your knowledge in utility billing processes and customer service practices. Our supportive work environment fosters individual growth and empowers you to achieve your career aspirations.
Community Impact: The City of La Marque is more than just a workplace; it's a vibrant community where every role makes a difference. As the Lead Utility Billing Customer Service Representative, you'll directly contribute to the smooth functioning of essential services that impact the daily lives of our residents. Your dedication to providing efficient and reliable utility billing services will help ensure the well-being and satisfaction of our community members.
Employee Benefits at the City of La Marque:
- Medical Insurance (Blue Cross Blue Shield): The City covers the full premium for the employee. Dependent coverage is available, and the cost is covered by the employee.
- Dental (Blue Cross Blue Shield): Dental coverage is provided as part of the benefits package.
- Vision (EyeMed): Vision coverage is available for employees and dependents at a very low premium.
- Life Insurance (MetLife): Employees receive $50,000 in Basic Life Insurance coverage.
- Insurance Effective Date: All insurance plans become effective for new hires 30 days after their hire date and on the first day of the next month.
- TMRS (Texas Municipal Retirement System): Each employee contributes 7% of their salary per pay period into the TMRS retirement system. Once vested (after 5 years of service), the City matches contributions 2-1 by the time of retirement.
- Vacation/Sick Leave: Employees earn 6.7 hours of vacation per month. 8 hours of sick leave per month are granted.
- Holidays: Employees enjoy 12 paid holidays annually.
- Longevity Pay: After 12 months of service, employees begin earning $6.00 per month of longevity pay. In November, a paper check is issued, reflecting the total accumulated, which grows every year.
- ICMA (457 Plan): Similar to a 401K, the ICMA is a supplemental retirement plan with tax advantages. This plan provides additional options for retirement savings and investment, offered alongside the TMRS plan.
- Interface Employee Assistance Program: A free, confidential benefit providing short-term counseling, resources, and referrals for employees and their dependents.
- Premier Pension Solutions (Section 125 Cafeteria Plan): This plan includes a Health Care Flexible Spending Account (FSA) and/or Health Reimbursement Account (HRA). Employees can utilize these accounts for various out-of-pocket health care expenses qualifying as federal income tax deductions under Section 213(d) of the Internal Revenue Code.
Join Us in La Marque: If you're passionate about delivering exceptional customer service and seeking a rewarding career where your contributions directly benefit the community, the Utility Billing Customer Service Representative position with the City of La Marque offers an exciting opportunity. Apply now to join our dedicated team and make a positive impact on the lives of our residents.
Ready to make a difference? Apply now and become part of something extraordinary at the City of La Marque.
The City of La Marque is an Equal Opportunity Employer (EOE).
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