Police Dispatcher/Clerk (Experienced)

This is a continuous recruitment to fill two current vacancies. Apply immediately as this recruitment may close without any advanced notice.
Effective July 1, 2024, new hires will receive a hiring bonus of $10,000.00. This bonus will be paid in three installments: 1. $4,000.00 will be paid on the first paycheck following the Employee's hire. 2. $3,000.00 will be paid on the first paycheck after successfully completing the Employee's probationary period. 3. $3,000.00 will be paid the first paycheck after forty-two (42) months of continued employment as a Police Dispatcher/Clerk.
The incumbent will enjoy a family environment and be a part of an enthusiastic work force that has its own spirit committee that facilitates monthly employee events.
The incumbent will thrive working in this small culture environment allowing them to grow their knowledge, experience, resume, and prepare them for advancement by introducing them to a variety of law enforcement related projects and responsibilities. If you want to join a hard-working team that shares a commitment to keep the City of La Palma safe, clean, and efficiently run, consider a career with the City of La Palma. Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeps official records and assists in the administration of the standard operating policies and procedures of the dispatch center; performs related duties as required. This class is distinguished from the Police Records Clerk by its primary responsibility for receiving and dispatching emergency calls. APPLICATION PROCEDURE: City of La Palma applications are required and can be obtained online at www.cityoflapalma.org. The Human Resources Office must receive completed applications, resumes, and supplemental questionnaires (if required) by the final filing date and time listed to be eligible for consideration. Facsimiles will not be accepted. Resumes will not, nor will references to a resume, be accepted in lieu of a completed City application. References to a resume on the application form may disqualify the application. SELECTION PROCESS: All applications will be screened and those candidates who present the most relevant qualifications and possess the required licenses and certificates for the position will be invited to continue in the selection process. The selection process may include testing and oral interviews. A Background Investigation, including a criminal record check may be required prior to any offer of employment. All appointments are subject to the successful completion of a post-offer medical exam (including a drug and alcohol screen). Should a qualified individual with disabilities need reasonable accommodations in order to participate in the examination process, the City of La Palma must be notified no later than five working days prior to the scheduled examination date. The City of La Palma does not discriminate on the basis of race, religion, color, sex, age, ancestry, national origin, marital status, or disability. Equal employment opportunity will apply to all personnel actions, including but not limited to, recruitment, selection, training, transfers, promotions, evaluation, compensation, discipline, layoffs, terminations, and rehires. NOTE: All employees of the City of La Palma are designated by both State law and City ordinance to be "Disaster Service Workers." In the event of a declared emergency or any undeclared emergency or natural disaster that threatens the life, health, and/or safety of the public, employees may be assigned to assist rescue and relief workers. Such assignments may be in locations, during hours, and performing work significantly different from the employees' normal work assignments and may continue through the recovery phase of the emergency. The provisions of this bulletin do not constitute an express or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change.Essential duties include, but are not limited to, the following: Monitors telephones, CCTV and radio in the dispatch center, answers all incoming calls and ascertains nature of call, gathers all necessary information to transmit or relay; greets and directs public at counter; accepts bail and prepares documents for release of stored and impounded vehicles. Dispatches police and other response vehicles for emergency responses; broadcasts nature, location and time of incident; contacts all required personnel and other local concerns such as the fire department in the event of an emergency situation. Conducts record checks; sends, receives and decodes teletype information; monitors jail calls for emergencies or security problems; monitors, receives and sends information via the California Law Enforcement Telecommunications System. Maintains records of radio and telephone communications, location of personnel and equipment; in the event of an emergency situation, maintains on going contact with the responding personnel and keeps them informed of all incoming pertinent information; keeps track of various information such as traffic lights out and streets closed and keeps emergency personnel informed. Maintains dispatch center work area and equipment in clean and orderly condition; operates radios as needed and assists in radio communications; operates base radio as required; operates office machines as required Composes, types, and edits correspondence, reports, memoranda, and other material requiring judgment as to content, accuracy, and completeness; inputs data to standard office and department forms, both manual and automated; makes simple postings to various reports; compiles and tabulates data; maintains dispatch documents and records including entering and retrieving data from CAD system and other records systems. Performs other duties as assigned.Knowledge, Skills, and Abilities Knowledge of: proper operation of telephone, standard voice radio receiving and transmitting equipment and burglar alarm reception equipment; correct English usage, spelling, punctuation and grammar; modern office practices, procedures, methods and equipment; techniques to elicit information from upset citizens. Ability to: communicate clearly, concisely orally and in writing; learn standard broadcasting procedures and rules associated with the operation of a law enforcement communications network; learn to operate computer-aided dispatch and records management systems quickly and accurately; understand and follow oral and written instructions; perform a variety of routine clerical tasks efficiently and with little supervision; operate computerized dispatch equipment quickly and accurately; learn public safety classification codes and computer commands; handle irate and upset citizens effectively; think and act quickly and calmly in emergency situations; establish and maintain effective working relationships with management, staff, the public and those contacted in the course of the work; provide a high level of customer service. Education and/or Experience Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary. Example combinations include equivalent to graduation from high school and one year of public customer service contact and / or radio dispatch work.The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk. The employee is frequently required to use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Work Environment The noise level in the work environment ranges from quiet to moderately noisy.

Salary : $62,209 - $79,396