Utility Billing Cashier

Utility Billing Cashier | Salary Range: $34,214 - $37,035.

Employee Benefits: Pension and 457(b) Retirement Plans, Tuition Reimbursement,

Referral Bonus Program, Wellness Benefits Suite, Paid Holiday, Vacation, & Sick Leaves

GENERAL DESCRIPTION: Responsible for handling customer transactions and providing excellent customer service. the ability to manage multiple tasks efficiently. Works under the direction of the Utility Billing Coordinator.

ESSENTIAL JOB FUNCTIONS:

• Collects, maintains, and reconciles all payments by mail, in person or electronically
• Responds to customer inquiries regarding utility bills, payment, and services
• Resolves billing discrepancies and disputes in a professional and timely manner
• Maintains accurate records of all transactions and correspondence
• Assist customers with account updates or inquiries
• Participates in team meetings and contributes to overall improvement of department
• Answers the City’s main telephone line, routing incoming calls efficiently and professionally.
• Receives, posts, and distributes departmental mail
• Provides notary service
• Requires in-office attendance
• Position may be designated as Mission Critical by the Department Director
  
  

ADDITIONAL FUNCTIONS:

• Performs related work as required
  
  

QUALIFICATIONS (EDUCATION, TRAINING, & EXPERIENCE):

• High school graduation or possessing an acceptable equivalency diploma
• One (1) year of responsible experience in administrative work.
  
  

An equivalent combination of education, training, and experience that provides the knowledge, skills, abilities, and other competencies necessary for success in the target position may be considered.

SPECIAL REQUIREMENTS:

• Must possess a valid driver’s license
• Must maintain a valid telephone number
• Florida Public Notary
  
  

KNOWLEDGE, SKILL, AND ABILITIES:

• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Clerical — Knowledge of administrative, bookkeeping, and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology
• Knowledge of computers, office terminology, practices and procedures, equipment, business English, spelling, and arithmetic
• Ability to understand and follow oral and written instructions
• Ability to make rapid and accurate mathematical computations
• Ability to work effectively with co-workers and the public
  
  

LICENSES, CERTIFICATION, OR REGISTRATION:

• Valid Florida Driver’s License
  
  

ESSENTIAL PHYSICAL SKILLS:

• Requires sedentary work that involves walking or standing some of the time, exerting up to 10 pounds of force regularly, and routine keyboard operations
• Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
  
  

ENVIRONMENTAL CONDITIONS:

• The job risks exposure to no significant environmental hazards or bright/dim light
• The job requires normal visual acuity, field of vision, hearing, speaking, color perception, sense of taste, sense of smell, depth perception, and texture perception
  
  

To perform this job successfully, an individual must perform each essential job function duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions. The City of Lake Alfred is an Equal Opportunity Employer and a Drug-Free Workplace

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