Reception/Registrar/Admin Support (on-call)

The Position

The City of Lake Oswego Parks & Recreation Department is seeking qualified individuals to represent the department in front line customer service positions for the Lake Oswego Recreation and Aquatic Center (LORAC). We are looking for self-motivated candidates to join our on-call part-time staff. The ideal candidate will possess an outgoing personality, a positive attitude, and excellent verbal and written communication skills.

HOURS: This is a year-round position, up to 20 hours per week. Hours are typically between 5am to 9:30pm Monday through Friday and 6:30am to 6pm Saturdays and 7:30am 6:30pm on Sundays.

For more information about the Lake Oswego Recreation and Aquatics Center (LORAC), visit: https://www.ci.oswego.or.us/parksrec/recreation-and-aquatics-center

City of Lake Oswego Parks & Recreation Department is seeking individuals to represent the department in front line customer service positions.

Responsible for multiple administrative areas including:

• Primary reception for Parks & Recreation inquiries
• Registrar for Parks & Recreation classes & activities
• Administrative support to the Parks office staff
• Administrative support of Parks programs

Key Responsibilities

Duties may include all or part of the duties listed below.

RECEPTION:

• Respond to walk-in customers with myriad requests for City and Parks business.
• Answer telephone lines and respond to requests for information about events, parks, facilities and our programs.
• Check and respond to voice mails and e-mails.

REGISTRAR:

• Process all phone, mail-in and walk-in program registrations.
• Accept and coordinate facility reservations. Monitor applications, get approvals, obtain required information from customers.
• Update the electronic calendars.
• Send e-mail reminders weekly.
• Perform daily cash and credit card management.
• Provide class rosters to instructors as needed. Respond to instructor requests for information.
• Process end of day financial reports.

GENERAL ADMIN SUPPORT:

• Typing & copy requests as needed.
• Distribute mail as needed
• Keep printer/copier paper stocked up
• Recycling - - empty blue bins and take away boxes
• Monitor fax machine
• Maintain display holders/tables and wall shelves
• Process mass mailings as directed

PROGRAM SUPPORT:

• Gather information and input into Excel spreadsheet
• Mailings for boards, sub-committees and community groups
• Create program posters/flyers
• Typing (labels, name lists, phone list)
• Phone calls to participants with reminders about class changes
• Assist with proofreading department catalogs and brochures
• Conduct customer satisfactions survey

Education and Experience Requirements

QUALIFICATIONS:

• Must be computer literate, able to navigate Windows 7 OS, and Internet experienced.
• Must have efficient communication skills, both written and oral.
• Must be able to deal in a courteous, knowledgeable and tactful manner with participants, staff and the general public.
• Prefer working knowledge of Microsoft Word, Excel, Publisher, Outlook
• Demonstrated cash management & reconciliation skills
• Must be dependable & have transportation to and from work location.

Previous experience with Parks & Recreation, class registration systems a plus. Experience with Microsoft Office a plus.

Supplemental Information

Please attach resume and cover letter with application.

Application Process: You may visit our web site at www.ci.oswego.or.us/jobs to access the online application process. Resumes will not be accepted in lieu of a completed job application. This position is open until filled.

The City of Lake Oswego is committed to fostering a workplace where new ideas and diverse perspectives are valued. This involves hiring a workforce that reflects a variety of skills, expertise, and life experience, including those who may come from a non-traditional background. We will consider any equivalent combination of knowledge, skills, education, and experience that meet the minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The City is an Equal Opportunity Employer. All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability, any other consideration made unlawful under any federal, state, or local law.

As part of our commitment, The City of Lake Oswego will ensure that persons with disabilities are offered reasonable accommodations. Please email your accommodation request to hr@lakeoswego.city before the application deadline.

PO Box 369

Lake Oswego, Oregon, 97034