CUSTOMER SERVICE TECH 1

The City of Lake Worth Beach invites qualified individuals to apply for the position of Customer Service Technician 1.

This position is based on a 40-hour work week with an hourly pay rate of TBD. This position is part of the Public Employees Union (PEU). Working at the Utilities Building located at 1900 2nd Avenue North, Lake Worth, FL 33461.

Pay Rate: TBD based on qualifications and experience

In addition, this position offers:

• Vacation and Sick Leave Accruals
• 14 Paid Holidays
• City of Lake Worth Beach Medical Benefits that include Life Insurance, Dental and Vision coverage
• Retirement Plan

JOB SUMMARY:

Under close supervision, performs a variety of complex administrative duties associated with City issued licenses and permits; and performs related duties as assigned.

ESSENTIAL FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. This list is illustrative only and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform related work as required.

• Receives and reviews license and permit applications and revisions.
• Inputs license and permit applications, revisions, certificates of insurance, and fee payments to computer system.
• Issues licenses and permits, collects fees and reimburses denied applicants.
• Maintains records associated with license and permit applications, fee payments and violations.
• Assists in monitoring license applications, contractor registrations, zoning and vehicle for-hire inspections.
• Assists in preparing correspondence contract documents and federal and state performance and fiscal reports.
• The examples of essential functions as listed in this classification specification are not necessarily descriptive of any one position in the class. The omission of an essential function of work does not preclude management from assigning duties not listed herein if such functions are a logical assignment in relation to the position.

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of policies, practices, procedures and terminology of City licenses and permits.
• Knowledge of standard office practices and procedures.
• Skill in using standard office machinery and equipment.
• Skill in using computers and standard application software.
• Ability to communicate effectively both orally and in writing.
• Ability to follow written and oral instructions.
• Ability to establish and maintain effective working relationships with those contacted in the course of work.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:

• Position involves sedentary to light work in an office setting.
• There is frequent need to stand, stoop, walk, sit, lift light objects (up to 10 pounds) and perform other similar actions during the course of the workday.

MINIMUM QUALIFICATIONS:

High School diploma or GED and one (1) year of administrative or clerical experience including customer service experience or any equivalent combination of training and experience.

Upon achievement of Permit Technician certification from the ICC, employee will be eligible for a 5% education incentive.

All full-time employees are considered critical in response to emergency situations and may be deemed essential as needed depending on the situation.