What are the responsibilities and job description for the Digital Content Librarian Job at City of Lakeland, Civil Service in Lakeland position at City of Lakeland, Civil Service?
This is professional work that provides excellent customer service, management, and supervision to a library and develops and implements library programs of service. Responsible for routine supervision and maintenance of the facility. May serve as person in charge of library facilities. Work is performed under general supervision and is reviewed for performance. This position can be scheduled during daytime, evening, and weekend library hours.
This posting will close after the receipt of the first 25 qualified applicants or Monday, February 25, 2025 at 4 : 00PM, whichever comes first.
Key Responsibilities :
- Manages the Library’s social media presence, profiles, and efforts, including scheduling and overseeing content to ensure a consistent brand message and maintain the library’s voice throughout all marketing channels.
- Develops and implements social media strategies and campaigns, including creating original content.
- Monitors and responds to social media posts, comments, and questions in a timely, respectful, accurate, and informative manner, providing excellent customer service across all social media channels.
- Uses social media to promote and market library services and activities, collaborating with library staff and City departments to share library information via social media to increase awareness, drive participation, and demonstrate the library’s impact.
- Creates, develops, and manages content of the Library’s website.
- Produces, creates, and formats graphic designs for print and digital distribution to promote library services, events, and activities. Assists library staff with optimization of graphics for digital and print campaigns, and prepares printed and electronic newsletters, brochures, posters, and other media materials on behalf of the library.
- Directs special events and activities as assigned.
- Provides excellent customer service to library users, whether in person, on the phone, or online.
- Performs circulation functions at service desks to include financial transactions.
- Executes designated opening and closing procedures within the unit or facility.
- Prepares visually pleasing displays / signage highlighting library materials or programs.
- Assists library users with the use of electronic devices, library databases, digital resources, general technology questions, and software, including Microsoft Office products and Internet browsers.
- Troubleshoots and corrects minor problems with office machines, i.e., copiers, printers, scanners, etc.
- Plans and conducts age-appropriate programs for children and / or adults.
- Prepares and teaches classes on topics such as technology.
- Provides reader advisory assistance to library customers.
- Impromptu public speaking to small groups within the library about services available.
- Addresses problem behaviors on the general service floor and works through situations respectfully and professionally.
- Interviews and participates in selecting new staff members for the library.
- Maintains physical and digital collections; examples include uploading records, selecting, processing, and weeding materials, and preserving local historical documents.
- Examines circulation statistics to remain aware of use patterns and the needs of library users.
- May supervise and schedule staff members in the library.
- Coordinates with agencies and organizations in the community that rely on library services.
- Cooperates in joint activities and programs of service to citizens.
- Develops and consults with supervisor on new approaches for service.
- Trains library staff.
- May be required to work alternate hours to include nights and weekends as necessary for the efficient operation of the department.
- Position designated as Mission Critical by Department Director.
Additional Functions :
Minimum Requirements :
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Working Environment / Physical Requirements :
All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and / or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.
THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY / EQUAL ACCESS EMPLOYER AND A DRUG FREE WORKPLACE
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