What are the responsibilities and job description for the Visitor Center Specialist position at City of Lakewood?
The City of Lakewood is dedicated to upholding City values to include : Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.HIRING RANGE : $27.21 - $30.23 / hrPosition is responsible for coordinating all office functions to include scheduling Visitor Center staff coverage, taking reservations, collecting fees, producing park literature and brochures, selling merchandise, ordering office supplies, and dispensing park information and regulations. Provides administrative support services for the Bear Creek Lake Park Visitor Center including all other parks operation and maintenance operating out of the Visitor Center. Provides support to volunteer programs, naturalist programs and special events as needed.Essential Duties and ResponsibilitiesIncumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion. Employees must be able to perform the essential duties of this job with or without a reasonable accommodation.Manages public information desk dispensing accurate park information, greeting visitors, and answering questions about local wildlife and park history.Takes high volume reservations, sells camping passes and collects fees for annual and daily park passes, sells merchandise, and completes registrations for programs and events.Prepares revenue deposits and completes all required revenue reporting, assists with daily and month-end reconciliation, processing of purchase orders and invoice paymentsServes as staff expert on point of sale and reservation software programs and provides administrative support to park staff.Maintains visitor center inventory.Answers phones, takes accurate messages and returns calls.Operates base station radio to relay information to staff in the field and serves as park dispatch during emergencies.Oversees new hire processing and paperwork collection.Supervises, trains and schedules variable and volunteer visitor center staff to effectively cover hours of operation.Conducts regular updates to the park website and social media pages to ensure accuracy of information.Assists with the coordination of the park volunteer program including helping with recruitment, training, scheduling, tracking hours (Volgistics software), recognition events, logistical aspects of park volunteer events and serving as the daily point of contact for multiple ongoing park volunteer programs (wildlife monitors, bike / horse patrol, naturalists, etc.).Assists with development, planning and coordination for a variety of park programs and special events including Let's Go Camping, Haunted Trail and volunteer service projects.Performs other duties as assigned.Reporting RelationshipsSupervision Received : Open Space Parks SupervisorSupervision Exercised : Variable visitor center staff and volunteersKnowledge, Skills and AbilitiesAbility to coordinate the work of seasonal staff performing support functions.Ability to provide excellent customer service by communicating clearly using both oral and written instruction with a wide variety of individuals, including citizens and City staff in person, by radio and phone using tact and diplomacy.Ability to work independently and as a team player. Must be able to make sound decisions and work with little or no supervision.Ability to effectively complete job assignments despite changing priorities and numerous interruptions. Must display attention to detail when handling multiple tasks.Good organizational skills and flexibility.Ability to work a variety of schedules including weekends and holidays while demonstrating reliability and dependability.Ability to exercise tact and discretion in handling confidential personal information.Ability to operate passenger vehicle for occasional transportation within Bear Creek Lake Park to assist with events and outside of park for supply and equipment acquisition.Technological SkillsSoftware proficiency with Microsoft Suite, including, but not limited to Word, Excel, Power Point and Outlook.Education and ExperienceEducation : High School diploma or equivalent required.Experience : Six or more months experience coordinating the work of others required. Six or more months of experience in general office management.Preferred experience : Working with and coordinating volunteer programs; and / orWorking with recreation point of sale and registration software for park passes, programs, camping and picnic sites.Certification / Licenses / Specialized TrainingMust maintain current CPR and First Aid certifications within 3 months of employmentValid Colorado driver's license and acceptable driving record.Must successfully complete and maintain required state or departmental physical standards and certifications.Working Conditions and Physical RequirementsLIGHT WORK : Exerting up to 30 pounds of force occasionally, and / or up to 10 pounds of force frequently, and / or a negligible amount of force constantly to move objects. If the use of arm and / or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light WorkPhysical DemandsBend or position self to move items from higher place to lower place or vice versaSit, stand or be stationaryTalk, hear, converse, communicate, or exchange informationUse of hands and / or fingers in a repetitive motion to handle, pinch, grasp, move, feel, and inspect, etc.Occasional field work including volunteer service projects involving gardening, trail maintenance and restoration.Walk, ascend, descend on both even and uneven terrainVision to include distance, depth perception, peripheral and colorEnvironmental Conditions may includeOffice settingsField time as needed for volunteer projects, special events, park programs.Physical Requirements - No Physical NeededLift, carry, push, pull, move, or positions from all levels up to 30 lbs with or without assistanceThe City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and / or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers' Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor. The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees. Pay Range$23.27-$30.23Background and reference checks will be conducted for all regular and some variable / seasonal positions.
Salary : $23 - $30
