Utility Service Coordinator

Testing is required.

Performs work in reading and recording water meter consumption for residential and commercial accounts and performing tasks related to water service termination and restoration.

• Follows safe practices in the performance of duties.
• Perform all water service terminations and service reconnections and assists Meter Shop when needed.
• Generates delinquent notice list in Excel and delivers delinquent notices to each property.   Enters notes for each account selected and all related documents. .
• Locates City addresses by using map or GIS/GPS enabled equipment.
• Performs checker reads for weekly billing cycles and settlement reads for customer service.
• Communicates via email and cell phone with Treasury Office regarding last minute payments, emergency service restoration needs, etc.
• Communicates clearly with customers, staff and businesses.  Responds to questions and concerns from the general public.
• Deals tactfully and courteously with the public and maintains composure in difficult and/or stressful situations.
• Generates spreadsheets of utility accounts for delinquent/shut off notices and payment plans on a daily basis.   Summarizes findings on a monthly, quarterly and year end basis or as needed.  
• Composes, types, and merges documents and correspondence for all work performed.
• Researches in the Property/Utility Systems for customer lookup, payment history, customer notes, service orders, etc.
• Works cooperatively with others on a team to share information, resolve conflict and make decisions.
• Scans Meter Shop meter service documents and files in TCM document management system.
• Reads meters, makes special checks for accuracy and records findings by using paper or computerized equipment.  Enters all findings on service orders or accounts.
• Assists with meter testing and preparing reports of results.
• Download digital photos to PC and attach to customer accounts along with appropriate documentation.
• Back up for Mail Print operator when needed.
• Maintains records according to established procedures.
• Other duties as assigned.

• Graduation from High School or completion of a GED is required.
• One (1) experience working in an office environment is required.
  
  

• Possession of a valid Pennsylvania State Driver’s License is required.

• Exposed to inclement weather and extreme temperature.
• Works outdoors and indoors with, or without, heat and/or air conditioning.
• Exposure to noise and pollution.
  
  

• None
  
  

• Exposure to irate customers.
• Requires standing, bending, walking, sitting and climbing in the performance of duties up to eight (8) hours a day.
• Requires the use of tools such as a screwdriver, pliers, wrenches and other tools.
• This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

• Knowledge of safe practices in a customer service office and meter reading tasks.
• Knowledge of methods, equipment and materials used in meter reading.
• Knowledge of geography and street locations of City and City’s water and sewer service area.
• Proven ability to write legibly and to do relatively complex mathematical computations with speed and accuracy.
• Proven ability to read City and county maps and to navigate by foot and automobile within a territory is required.
• Ability to provide information, both in person and over the telephone, in a courteous, friendly, yet firm manner.
• Ability to maintain composure in difficult situations.
• Proven ability to maintain detailed, accurate records is required.
• Proven proficiency in knowledge, understanding and use of the Microsoft (or similar) suite of tools (Word, and Excel, Outlook or Lotus Notes) is required.
• Proven ability to interpret, verify, and accurately enter data into a computer database is required.
• Positive interpersonal skills are required.
• Proven ability to read, write, speak and comprehend written or oral instructions in English is required; proficiency in Spanish is strongly preferred.
• Ability to operate a vehicle on private and public streets is required.
• Proven ability to work as part of a team and to collaborate successfully with other is required.
• Proven ability to prioritize workload in order to be most efficient and accurate.
• Proven ability to adapt to new or changed situations and to show flexibility in making improvements in work processes and operations is required.
• Proven ability to exhibit customer-centered behaviors and to focus on customer needs is required.
• Proven ability to commit to excellence in service and to continuous improvement is required.

Salary : $24