What are the responsibilities and job description for the Customer Service Representative I (Part-time/Temp), 202, Administration position at City of Laredo, TX?
Salary : $14.55 Hourly
Location : Laredo, TX
Job Type : Part-time / Temp without Benefits
Job Number : B253605-2
Department : Airport
Division : Administration
Opening Date : 01 / 13 / 2025
Closing Date : Continuous
Job Description
Responsible for a variety of duties that contribute towards safely providing requested services for aircraft, crews and passengers. Follow rules and regulations at all times. Off-load and load luggage from aircraft. Stocking bags on the baggage cart and aircraft servicing.
Essential Functions / Job Competencies / Physical Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Guide and direct incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time.
- Load, unload, sort, and appropriately transfer passenger baggage, cargo / freight, and company materials. Some of these items can weigh up to 75 lbs.
- Drive ground equipment such as tugs to help the plane push in / out of the gate, belt loaders to help load baggage, and bag carts to deliver baggage to the claim area or the connecting flight.
- Supervision of fuel loading on the aircraft.
- Collaborate with the internal team to ensure a safe and on-time departure.
- May clean the interior of the aircraft, clean and service aircraft lavatories.
- Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience.
- Use appropriate reservation / ticketing software to rebook itineraries, issue boarding passes, calculate and collect any appropriate fees.
- Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time.
- Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner.
- May work in the Baggage Service Office to track the location of baggage and handle passenger questions.
- Ensure that facilities are maintained in optimal condition, reporting any irregularities.
- Ensure that local security procedures are carried out.
- Custody and surveillance of the aircraft and processes during its stay on the platform
- Successfully complete required airline trainings.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of :
Skills and Abilities :
WORK ENVIRONMENT / CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
Work Environment Locations Position will require the employee to work in the following types of work environments
Never
Seldom
Sometimes
Frequently
Exposures Position will require the employee to be exposed to the following environmental elements
Seldom
Sometimes
Frequently
Travel Position will require the employee to travel
Never :
Minimum Qualifications
Required Education and Experience
Valid Licenses and Certifications
Required Certifications or Licenses
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions / positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and / or test if applicable
City of Laredo is an Equal Opportunity / Affirmative Action / Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
This position is a Part-time / Temporary position (up to 6 months) without benefits.
Are you a current regular full-time or part-time City of Laredo employee?
What is your highest level of education?
Do you have one (1) years experience in customer service, clerical, or administrative support?
From the experience you provided on your application, list the name of the agencies you performed customer service, clerical, or administrative support with : Note : Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process. )
Are you aware and understand that the position you are applying for is a part-time / temporary position without benefits?
I understand that failure to complete ALL sections of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application not being processed.
Required Question
Salary : $15
