Customer Service Representative II, 204, Tax Office

Salary : $17.12 Hourly

Location : Laredo, TX

Job Type : Full-time

Job Number : B251810-3

Department : Tax

Division : Tax

Opening Date : 02 / 11 / 2025

Closing Date : 2 / 16 / 2025 5 : 00 PM Central

Job Description

Under the direction of the Tax Department will work with all Miscellaneous Receivables accounts to include adjusting, billing, and collecting processes. Provide and assist with of other account processes managed by the department such as Tax and Utilities and provide excellent customer service.

Essential Functions / Job Competencies / Physical Requirements

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Work with adjusting, billing, and collecting Miscellaneous Receivables accounts for Hotel / Motel Occupancy Tax, Bingo Tax, Liquor Licenses, Paving Assessments, Demolition Liens, Force Clean Liens, Hazmat, and Water Contracts, and Alarms.
• Assist in providing tax and utility information and process payments as needed.
• Responsible for preparation of filing and / or releasing lien documents for all respective Miscellaneous Receivables accounts to include coding of accounts with lien information.
• Assist in preparing and balancing end of month reports, daily update of Miscellaneous Receivables payments, and bill and mail statements to customers.
• Process payment transfers and re-apply payments as needed due to customer requests or errors.
• Ability to provide C2G online payment assistance for Tax and Utility customers.
• Must follow all rules of telephone courtesy in all telephone communications.
• Must display professionalism and respect at all times to City staff and customers.
• Performs other duties as assigned.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of :

Skills and Abilities :

WORK ENVIRONMENT / CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

Work Environment Locations Position will require the employee to work in the following types of work environments

Never

Seldom

Sometimes

Often

Exposures Position will require the employee to be exposed to the following environmental elements

Never

Seldom

Frequently

Often

Travel Position will require the employee to travel

Never :

Seldom :

Minimum Qualifications

Required Education and Experience

Valid Licenses and Certifications

Required Licenses or Certifications

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions / positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and / or test if applicable.

City of Laredo is an Equal Opportunity / Affirmative Action / Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.

The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees :

For a full description of our benefits, please visit our website at : under Employee Benefits

Are you a current regular full-time or part-time City of Laredo employee?

What is your highest level of education?

Do you have three (3) years experience in customer service, clerical, and administrative support?

From the experience you provided on your application, list the name of the agencies you performed at least three (3) customer service, clerical, and administrative support experience with : Note : Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process. )

I understand that failure to complete ALL sections of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application not being processed.

Required Question

Salary : $17