Salary : $17.12 Hourly
Location : Laredo, TX
Job Type : Full-time
Job Number : B254115-3
Department : Utilities
Division : Utility Billing
Opening Date : 01 / 03 / 2025
Closing Date : Continuous
Job Description
The Customer Service Represtative II is responsible for ensuring the accuracy of billing records for the Utilities, Solid Waste, and Environmental Departments by analyzing system generated reports and performing research to verify the accuracy of water meter readings used to assess water and wastewater service charges and making any corrections necessary, in addition to assisting the Billing Office staff .
Under Utility Billing : Performs a variety of tasks related to the Utility Billing area including financial paperwork such as cancel / rebill processing, off-cycle bill processing, final bill processing and assisting with the review of disconnection lists.
Essential Functions / Job Competencies / Physical Requirements
ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Processes and / or rebills incorrect billings, adjusting accounts as necessary.
- Reviews exception listings and processes off-cycle billing; runs charge creation and daily updates for billing.
- Assists Customer Service Representative I and Office Assistants as needed.
- Manages work orders, runs reports, verifies completion, and communicates status to field supervisors.
- Performs related work as required.
Duties for Utility Billing :
Reviews, verifies, and checks the accuracy of routine billing and collection records such as water meter readings, utility bills, and cash receipts to identify discrepancies and make corrections.Transfer balances, process bankruptcies; establishes and modifies records as necessary such as through cancel / rebills, off cycle bills, and back billings, and make corrections through adjustments on incorrect readings and over or under billed accounts for fair and accurate billings and to prevent loss in revenue.Prepare bills and notices when necessary.Searches databases, records, and files to retrieve information; prepares periodic notices and special reports.Verify that meter readings are reported back in a timely manner.Verify all accounts with underlying issues arising from results submitted by field staff are addressed and corrected.Assist with supervising and monitoring office personnel.Creates month end documents, reports, and account reconciliations.Creates and processes utility work orders.Assists with training office personnel.Maintains regular job attendance and adheres to working hours.Types letters, memos, notices, lists and other material that is required. Sorts, files, prepares, and maintains correspondence and other related materials, reports, and documents as required.Assists in maintaining good communication between staff, visitors, and other business contacts.COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of :
Knowledge of the Citys Code Ordinance which govern receivables being billed and collected.Knowledge of basic arithmetic including inverse operations.Knowledge of data processing methods and concepts.Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office.Knowledge of English grammar, spelling, and punctuationSkills and Abilities :
Skill in organization and time management.Skill in critical thinking and problem solving.Skill in performing a variety of duties, often changing from one task to another of a different nature.Ability to give directions to and gain compliance from staff.Ability to take and follow directions from supervisor.Ability to learn various software programs.Ability to maintain records, analyze data, and prepare reports.Ability to communicate effectively, both orally and in writing in the English language and orally in the Spanish Language.Ability to establish and maintain effective working relationships.Ability to meet schedules and deadlines of the work.WORK ENVIRONMENT / CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.Occasional exposure to unpleasant environmental conditions and / or hazards. Occasional outside work.Frequent exposure to unpleasant environmental conditions and / or hazards. Majority of work performed outside or with exposure to risk.Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and / or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.Work Environment Locations Position will require the employee to work in the following types of work environments
Never
Outdoor environmentStreet environment (near moving traffic)Construction siteConfined spaceSeldom
VehiclesWarehouse environmentOften
Office or similar indoor environmentExposures Position will require the employee to be exposed to the following environmental elements
Never
Individuals with known violent backgroundsExtreme cold (below 32 degrees)Extreme heat (above 100 degrees)Communicable diseasesFumes or airborne particlesToxic or caustic chemicals or substancesLoud noises (85 decibels such as heavy trucks, jack hammers, construction)Seldom
Individuals who are hostile or irateMoving mechanical partsTravel Position will require the employee to travel
Never :
Regional travelNational travelInternational travelSeldom :
Local travelMinimum Qualifications
Required Education and Experience
High School diploma or G.E.D. equivalencyAt least five (5) year of experience in accounting or billing servicesValid Licenses and Certifications
Required Licenses or Certifications
Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions / positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and / or test if applicable.
City of Laredo is an Equal Opportunity / Affirmative Action / Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
The City of Laredo provides a benefit compensation package that includes the following for all Full-time regular employees :
10 days of paid vacation per year6 1 / 2 days sick leave per yearPension plan16 paid HolidaysPaid healthDental planLife insurance30 day waiting periodFor a full description of our benefits, please visit our website at : under Employee Benefits
Are you a current regular full-time or part-time City of Laredo employee?
I am a full-time City of Laredo employeeI am a part-time City of LaredoI am not a full-time or part-time City of Laredo employeeWhat is your highest level of education?
Some High SchoolHigh School Diploma or G.E.D. recognized by the Texas Education Agency or a regional accrediting agency30 completed college hours (credits) from an accredited college or university60 completed college hours (credits) from an accredited college or universityAssociate's Degree from an accredited college or universityBachelor's Degree from an accredited college or universityMaster's Degree from an accredited college or universityPhD from an accredited college or universityJuris Doctor from an accredited college or universityOther Post Graduate Degree from an accredited college or universityNone of the aboveDo you have five (5) years' experience in accounting or billing services?
From the experience you provided on your application, list the name of the agencies you performed accounting or billing services with : Note : Do not answer this question with "See Resume" or "See Application". Doing so will automatically disqualify your application from the process.
I understand that failure to complete ALL sections of my application, including the "Driver License" (if appicable), "Education", "Work Experience", "Certifications and Licenses" (if applicable), "Agency-Wide Questions", and "Job Specific Supplemental Questions" will result in my application not being processed.
I have read and understood the above information.I have read and do not understand the above information. I will contact the Human Resources Department for further explanation.Required Question
Salary : $17
