Cashier Teller I, (B251810-5), 203, Tax Office

Provides customer service in person, via phone, or email; processes and receives payments; calculates charges.

ESSENTIAL DUTIES & RESPONSIBILITIES

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.   
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.  
• Performs related work as required.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES

Knowledge of:

• Knowledge of City ordinances.
• Knowledge of general office procedures and methods including computers and applicable software.
• Knowledge of English grammar, spelling, and punctuation.

Skills and Abilities:

• Skill in organization and time management.
• Skill in performing a variety of duties, often changing from one task to another of a different nature.
• Ability to maintain accuracy and attention to detail.
• Ability to balance all tenders received daily and computes differences.
• Ability to rotate work locations.
• Ability to communicate clearly and effectively both orally and in writing in English and in Spanish.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to establish and maintain effective working relationships. 
• Ability to meet schedules and deadlines of the work.
• Ability to maintain the confidentiality of information and professional boundaries.

WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS

Physical Effort Requirements Position will have the following exposures

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards.   Occasional outside work.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Work Environment Locations Position will require the employee to work in the following types of work environments
 
 Never

• Street environment (near moving traffic)
• Construction site
• Confined space 

Seldom

• Vehicles
• Warehouse environment

Sometimes

• Outdoor environment

Often

• Office or similar indoor environment

Exposures Position will require the employee to be exposed to the following environmental elements
 
Never

• Extreme cold (below 32 degrees)
• Extreme heat (above 100 degrees)
• Communicable diseases
• Moving mechanical parts
• Fumes or airborne particles
• Toxic or caustic chemicals or substances
• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)

Sometimes

• Individuals who are hostile or irate

Frequently

• Loud noises (85 decibels such as heavy trucks, jack hammers, construction)
• Other: Loud noises from LED Televisions at the City Hall Annex (Utilites). 

Often

• Individuals who are hostile or irate

 
Travel Position will require the employee to travel
 
Never:

• National travel
• International travel

Seldom:

• Local travel
• Regional travel

• High School diploma or G.E.D. equivalency.
• At least one (1) year of experience in bank telling, payment processing, cash handling, or customer service. 
• At least two (2) years of cash handling experience of collections in excess of $10,000 per day. 

Required Licenses or Certifications

As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.

Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.

Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.

A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled test or interview.

City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.

Salary : $16