What are the responsibilities and job description for the Customer Service Representative II, (B254115-3), 204, Utility Billing position at City of Laredo?
The Customer Service Represtative II is responsible for ensuring the accuracy of billing records for the Utilities, Solid Waste, and Environmental Departments by analyzing system generated reports and performing research to verify the accuracy of water meter readings used to assess water and wastewater service charges and making any corrections necessary, in addition to assisting the Billing Office staff .
Under Utility Billing: Performs a variety of tasks related to the Utility Billing area including financial paperwork such as cancel/rebill processing, off-cycle bill processing, final bill processing and assisting with the review of disconnection lists.ESSENTIAL DUTIES & RESPONSIBILITIES
The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.
- Processes and/or rebills incorrect billings, adjusting accounts as necessary.
- Reviews exception listings and processes off-cycle billing; runs charge creation and daily updates for billing.
- Assists Customer Service Representative I and Office Assistants as needed.
- Manages work orders, runs reports, verifies completion, and communicates status to field supervisors.
- Performs related work as required.
Duties for Utility Billing:
- Reviews, verifies, and checks the accuracy of routine billing and collection records such as water meter readings, utility bills, and cash receipts to identify discrepancies and make corrections.
- Transfer balances, process bankruptcies; establishes and modifies records as necessary such as through cancel/rebills, off cycle bills, and back billings, and make corrections through adjustments on incorrect readings and over or under billed accounts for fair and accurate billings and to prevent loss in revenue.
- Prepare bills and notices when necessary.
- Searches databases, records, and files to retrieve information; prepares periodic notices and special reports.
- Verify that meter readings are reported back in a timely manner.
- Verify all accounts with underlying issues arising from results submitted by field staff are addressed and corrected.
- Assist with supervising and monitoring office personnel.
- Creates month end documents, reports, and account reconciliations.
- Creates and processes utility work orders.
- Assists with training office personnel.
- Maintains regular job attendance and adheres to working hours.
- Types letters, memos, notices, lists and other material that is required. Sorts, files, prepares, and maintains correspondence and other related materials, reports, and documents as required.
- Assists in maintaining good communication between staff, visitors, and other business contacts.
COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES
Knowledge of:
- Knowledge of the Citys Code Ordinance which govern receivables being billed and collected.
- Knowledge of basic arithmetic including inverse operations.
- Knowledge of data processing methods and concepts.
- Knowledge of modern office procedures and methods including computers and applicable software, such as Microsoft Office.
- Knowledge of English grammar, spelling, and punctuation
Skills and Abilities:
- Skill in organization and time management.
- Skill in critical thinking and problem solving.
- Skill in performing a variety of duties, often changing from one task to another of a different nature.
- Ability to give directions to and gain compliance from staff.
- Ability to take and follow directions from supervisor.
- Ability to learn various software programs.
- Ability to maintain records, analyze data, and prepare reports.
- Ability to communicate effectively, both orally and in writing in the English language and orally in the Spanish Language.
- Ability to establish and maintain effective working relationships.
- Ability to meet schedules and deadlines of the work.
WORK ENVIRONMENT/CONDITIONS AND PHYSICAL DEMANDS
Physical Effort Requirements Position will have the following exposures
- Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
- Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
- Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk.
- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Work Environment Locations Position will require the employee to work in the following types of work environments
Never
- Outdoor environment
- Street environment (near moving traffic)
- Construction site
- Confined space
Seldom
- Vehicles
- Warehouse environment
Often
- Office or similar indoor environment
Exposures Position will require the employee to be exposed to the following environmental elements
Never
- Individuals with known violent backgrounds
- Extreme cold (below 32 degrees)
- Extreme heat (above 100 degrees)
- Communicable diseases
- Fumes or airborne particles
- Toxic or caustic chemicals or substances
- Loud noises (85 decibels such as heavy trucks, jack hammers, construction)
Seldom
- Individuals who are hostile or irate
- Moving mechanical parts
Travel Position will require the employee to travel
Never:
- Regional travel
- National travel
- International travel
Seldom:
- Local travel
Required Education and Experience
- High School diploma or G.E.D. equivalency
- At least five (5) year of experience in accounting or billing services
Required Licenses or Certifications
- Valid Texas Driver License. If applicant holds an out-of-state license, a State of Texas Driver License must be obtained within 6 months of employment.
As part of the minimum requirements for all positions with the City of Laredo, a thorough background check and certified school transcripts will be required from all applicants who are offered employment.
Effective February 24, 1997, all selected applicants are required to undergo a drug and alcohol test prior to employment.
Effective January 7, 2008, all persons in safety-sensitive functions/positions, as per City of Laredo Drug and Alcohol Policy definition, shall be subject to random drug and alcohol testing.
A person with a disability who needs a reasonable accommodation related to a selection process is requested to contact the Human Resources Department at (956) 791-7480 two days prior to the scheduled interview and/or test if applicable.
City of Laredo is an Equal Opportunity/Affirmative Action/Pro Disabled and Veteran Employer. We welcome differences in the form of gender, race, ethnicity, disability, geography, socioeconomic status, age, politics, religion, philosophy, sexual orientation, or gender identity. All applicants who share this goal are encouraged to apply. Must be able to function in a principle-based organization that has a culture built on character and core values.
Salary : $17
