What are the responsibilities and job description for the IT Technical Specialist position at City of Largo, FL?
Please note that applications must be completed and submitted by 11:59 pm ET on the day prior to the close date listed on the job posting.
Mission: Provide Superior Services that Inspire Community Pride
Vision: To be the Community of Choice in Tampa Bay
Values: Integrity, Collaboration, Passion, Creativity
Largo's commitment to a High Performance Organization (HPO) model builds a flexible and resilient organization that intentionally builds leadership capacity at all levels of the organization.
CITY OF LARGO ... Naturally A Great Place to Work!
Closing:
02/6/2025
Salary:
$55,640 - 89,024 USD Annually
Job Summary:
The IT Technical Support Specialist position involves providing technical support to internal users, troubleshooting and resolving basic to moderate issues, and collaborating with the Help Desk and system administrators. Candidates should have strong troubleshooting skills, clear communication abilities, and experience with IT issues. The role offers growth opportunities and reports to the IT Manager.The starting salary range for this position is $55,640.00 to $63,986.00 depending on experience.
Additional Benefits:
- Additional $3,800 employee benefit dollars; the unused balance of which can be kept as taxable income
- Defined Contribution Plan 401(a) with a generous 6.5% City match
- Benefits also include 12 paid holidays and 24-hour full access to City fitness center. Continuous learning is supported through tuition reimbursement and professional development opportunities.
- May receive $2,500 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.
- Flexible workplace schedule after 6 month probationary period
ESSENTIAL DUTIES AND RESPONSIBILITIES:
All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.
Leadership
- Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieve organizational goals aligned with the City’s strategic plan
- Champions a high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives
- Articulates strategic and innovative thinking and provides clarity to deliver superior services
- Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture
Management
- Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities
- Follows suggested procedures to assure the highest standards of risk management, employee safety and risk avoidance
Technical
- Serves as the first point of contact for issues and requests via telephone, email, and walk-ins
- Documents all issues in the Help Desk ticket tracking software; completes Help Desk tickets by assisting users in resolving their issues or escalating to the corresponding IT staff
- Diagnoses hardware, software and network connectivity problems using standard techniques
- Provides ticket status updates to end users, Service Desk, and management as required, including updating ticketing systems (with attention to detail in the documentation and resolution)
- Resolves support issues between managed vendor accounts and end users
- Assists IT Project Management Office with evaluation and recommendations for suitable technology products that help improve end users business processes and enhance their efficiency
- Proficiently executes assigned project management requests approved by IT Management
- Maintains hardware and software inventories used in the operations of City computer equipment
- Develops and implements hardware, software, and security maintenance schedules; computer replacement and disposal schedules with assigned computer systems; manages and prioritizes unscheduled maintenance and service requests by end users
- Travels to various City facilities to support networked computer and telecommunications equipment
Team Skills
- Supports honest and transparent decision-making
- Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments
- Openly exhibits a positive attitude, in words and action, and encourages others to do the same
Performs related work as required.
EMERGENCY RESPONSE STATUS: As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at locations other than the normal work location, and may include duties other than those specified in the official job description.
MINIMUM QUALIFICATIONS
Education and Experience:
- High School diploma or general education diploma (GED) and three (3) years experience in PC management and configuration or equivalency of training and experience
- CompTIA A preferred
- Be able to obtain ITIL 4 Foundations certification within 6 months
- Excellent verbal and written communications skills are required
- Valid Florida Driver's License or from another state for transfer within 30 days of hire
Knowledge, Skills, and Abilities:
- Advanced knowledge and skill in the following areas:
- administration of assigned computers, unique standalone and mobile computers, propriety software applications, multimedia technology, smart phones, and enterprise Wi-Fi technology
- managing and supporting Windows and Apple operating systems and protocols
- computer terminology
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
Work Environment: 95% inside a climate-controlled building and 5% outside which includes driving.
Physical Requirements: The essential functions of the job require sitting approximately four (4) to six (6) hours per day, standing approximately two (2) to four (4) hours per day, and walking approximately one (1) to two (2) hours per day. Frequently the job requires: bending/stooping, crawling, fine manipulations, grasping, kneeling, pushing, reaching, repetitive motion, and light lifting/carrying objects weighing up to 44 pounds. On rare occasions, the job requires lifting/carrying objects weighing over 45 pounds.
Sensory Requirements: Hearing: Ability to understand what others are saying in normal conversation in person, on the telephone, in high noise areas (such as computer room), and to detect proper equipment operation. Speaking: Ability to communicate orally with others in person, on the telephone, and in high noise areas. Seeing: Ability to see and read computer monitor screens, detect color coding, and read various size print and drive a motor vehicle.
Driving Requirements: Requires occasional driving and possession of a valid Florida Driver's License.
Technology: The work requires ability to operate telephones, smart phones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. The work also requires proficiency with computer hardware and software programs including word, spreadsheet and/or database applications, internet applications, database management and servers. The work requires proficiency with small hand tools such as a screwdriver and allen wrench.
Technology: The work requires ability to operate telephones, smart phones, tablets, photocopiers, printers, desktop and/or laptop computers, calculators, and all associated software. The work also requires proficiency with computer hardware and software programs including word, spreadsheet and/or database applications, internet applications, database management and servers. The work requires proficiency with small hand tools such as a screwdriver and allen wrench.
IMPORTANT INFORMATION:
No - DRUG TESTING (Safety Sensitive)
No - CHILDCARE FINGERPRINTING
Yes - CREDIT CHECK
Yes - FDLE AND CJSTC SECURITY CLEARANCE: As mandated by the FDLE, CJSTC and the Largo Police Department, this position may be subject to additional security clearances due to access to the police department facility or police department's electronic data.
About Us
The City of Largo a great place to work, naturally! Largo is the third-largest city in Pinellas County and the fourth largest in the Tampa Bay area. Conveniently located near world-class beaches and attractions in a picturesque natural setting, Largo offers a great quality of life for residents with affordable housing and entertainment, an engaged and active community along with safe and attractive streets. The City Parks system is made up of nearly 500 acres of green space including 20 parks, 11 miles of walking trails and many opportunities to canoe, kayak, and paddleboard.
About the Organization
The organization serves over 80 thousand residents and four thousand businesses by providing superior services that inspire community pride. The organization is made up of 12 departments with a shared strategic focus on sustainability, public health & safety, and community pride.
Largo is committed to building a High-Performance Organization (HPO) model to intentionally support flexibility, resiliency, and leadership capacity at all levels of the organization. HPO empowers individuals to participate in meaningful projects and initiatives to promote employee and community engagement.
As a national Top Workplace winner three years in a row, the City of Largo is proud of our innovative, collaborative, and passionate workforce. Team members enjoy competitive compensation, professional and personal development, generous benefits and leave packages, and work-life balance. A family-friendly atmosphere, tree-lined streets, and award-winning parks just begin to define the community we serve. The City of Largo prides itself on living up to its vision of being the Community of Choice in Tampa Bay, Naturally! To learn more about the organization, please watch the
City of Largo Values
video.
About our Benefits
Team members enjoy competitive compensation, professional and personal development, generous benefits, leave packages, and a flexible work life balance. Largo provides medical, dental, and vision coverage as well as wellness benefits. Additional benefits include flexible spending account (FSA) or health savings account (HSA) along with paid life insurance and AD&D coverage. Supplemental life is offered at additional cost.
Full-time team members are enrolled in a Defined Contribution Plan 401(a) with a generous 6% City match. Public Safety team members covered by IAFF (Fire) and PBA (Police) have plan provisions outlined in each union agreement. All team members are eligible to open an optional Deferred Compensation 457(b) and/or Roth 457(b).
Benefits also include 11 paid leave days and 24 hour full access to fitness centers. Continuous learning is supported through tuition reimbursement and professional development opportunities. For more information on the City of Largo Employee Benefits offerings, please review our
Largo Lifeline
.Salary : $55,640 - $89,024
