Digital Accessibility Compliance Coordinator

Nature of Work

Work is performed in a standard office environment.

Light physical demands. Frequent use of a personal computer and telephone.

Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

Duties and Responsibilities

• Develops, recommends, implements, and maintains policies and procedures for digital accessibility to ensure compliance with the Americans with Disabilities Act (ADA), Section 508 of the Rehabilitation Act of 1973, and Web Content Accessibility Guidelines (WCAG 2.2, Level AA) or applicable requirements, and as amended.
• Reviews new and existing digital content, services, and documents to maintain accessibility and usability compliance.
• Utilizes a combination of tools, techniques, and testing methods to conduct comprehensive accessibility assessments, and audits of documents, websites, and applications.
• Develops, recommends, and maintains detailed and accurate documentation of processes, and ensures standard operating procedures exist and are current, to ensure resolution of issues, and compliance with applicable regulations and federal and state laws pertaining to persons with disabilities.
• Develops and delivers training programs on digital accessibility, best practices, and accessibility tools and software, including Section 508 of the Rehabilitation Act of 1973, and WCAG or applicable requirements, as amended.
• Identifies and suggests solutions for digital accessibility barriers based on applicable regulations and standards to maintain usability and compliance with current policies and regulations.
• Maintains knowledge of all current regulations related to ADA, Section 508 of the Rehabilitation Act of 1973 , and WCAG, accessibility best practices and emerging trends; provides interpretation of regulations; communicates updates and changes to stakeholders to ensure compliance and consistent application of policies and regulations.
• Participates in local and national forums to share best practices and stay informed about advancements in accessibility.
• Coordinates and consults with Information Technology department, content creators, and other stakeholders to ensure accessibility for all users, including those with disabilities.
• Responds to complaints and inquiries regarding digital accessibility and collaborates with relevant departments to resolve issues promptly.

Minimum Qualifications

Knowledge, Skills, and Abilities

Knowledge of: principles, practices, techniques, activities, rules, and regulations related to the operations and functions of the position and services provided; ADA regulations and guidelines related to digital accessibility, Section 508 of the Rehabilitation Act of 1973 , and WCAG 2.2, Level AA or applicable requirements, and as amended, current principles of record keeping and records management; principles and practices of effective research methods and data analysis, customer service, and problem resolution techniques; occupational and environmental safety and health hazards, and safety practices; safe and effective use and maintenance of digital accessibility evaluation tools, materials, and equipment; Content Management Systems (CMS), HTML, CSS, JavaScript, current methods and standards for preparing effective business correspondence; correct English usage, grammar, composition, spelling, punctuation and vocabulary; business and personal computers and related software applications; City organization, operations, policies, and procedures to effectively perform the required functions and duties of the position.

Ability to: perform a variety of duties and responsibilities and assess and prioritize multiple tasks, projects, and demands to meet deadlines; ensure appropriate levels of customer service to achieve expectations and meet objectives; read, understand, and assure compliance with a variety of policies, procedures, rules, standards, and regulations governing related activities and functions; identify and address accessibility barriers, collect applicable information and maintain accurate and timely records; maintain confidentiality of information and data; communicate effectively orally and in writing and use interpersonal skills to sufficiently exchange or convey information and receive work direction; prepare and present accurate and reliable information and reports; establish and maintain effective and appropriate working relationships with employees, other agencies, and the public; safely and effectively operate relevant tools, equipment, and motorized vehicles; navigate across even and uneven surfaces; timely and accurately enter data and update records using various mediums and formats; take initiative and exercise sound independent judgment within established procedural guidelines and carry out primary responsibilities in accordance with all governing regulations, statutes, and procedures to ensure achievement of goals and objectives.

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