What are the responsibilities and job description for the Office Assistant - ASCMV position at City of Las Cruces, NM?
Nature of Work
ANIMAL SHELTER PERSONNEL ARE EMPLOYEES OF THE ANIMAL SERVICE CENTER OF THE MESILLA VALLEY - NOT THE CITY OF LAS CRUCES.
Performs highly responsible and specialized office support and customer care duties for the Animal Service Center of the Mesilla Valley (ASCMV). The ideal candidate will have exceptional office support skills, customer service experience, and a heart for animals.
Environmental Factors
Physical Factors
Work Situation Factors
This position is graded a XN04
Duties and Responsibilities
- Provide high quality customer service to the public while actively promoting the organization's mission, policies, services, and programs.
- Assist the public with animal intake and/or adoption processes including counseling potential adopters and educating owners about alternatives to relinquishing animals.
- Accurately complete paperwork pertaining to adoption agreements, microchip registration, licenses, owner reclaims, and owner relinquishments.
- Assist with scheduling sterilization surgeries.
- Complete timely and accurate computer data entry, ensure data integrity using both computer and paper filing systems.
- Responsible for incoming financial transactions, operating a cash register, accurately recording all transactions, and end-of-day cash drawer balancing.
- May assist with follow-up phone calls to finalize adoptions, schedule sterilization surgery, or update foster to adopt program participants.
- May assist with off-site events including those pertaining to adoptions, clinics, or community events.
- Maintains a clean and safe environment for the animals and public at all times.
- Participate in animal stress and disease reduction efforts throughout the shelter environment.
- Treating all animals humanely, properly, and with compassion at all times regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
Minimum Qualifications
Equivalent to a high school diploma plus two (2) years of clerical, accounting or customer service experience. A combination of education, experience, and training may be applied in accordance with Animal Services Center of the Mesilla Valley policy. Demonstrated computer skills in working with word processing, spreadsheet and email software
Valid driver's license is preferred and may be required. Position requires an acceptable driving record in accordance with ASCMV policy. Bilingual skills (English/Spanish) are desirable. Additional technical certifications and training may be required for some incumbents in this job class.
Knowledge, Skills, and Abilities
Availability - ASCMV is open seven days a week and all but four holidays a year. Availability and a willingness to work a flexible schedule are required.
Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the work place.
General Knowledge of: Basic office practices and procedures; business arithmetic; appropriate business English, including spelling, grammar and punctuation; techniques for dealing with the public, in person and over the telephone; basic computer applications involving word processing, data entry and/or standard report generation; basic record keeping practices; customer service standards and protocol; Animal Service Center of the Mesilla Valley policies and procedures.
Skills in: Entering data into a computer system with speed and accuracy; making accurate arithmetic calculations; preparing and writing reports and business correspondence, independently or from brief instructions; meeting critical time deadlines; using initiative and independent judgment within established procedural guidelines; searching and maintaining records and computer files.
Ability to: Assess and prioritize multiple tasks, projects and demands; communicate effectively in verbal and written forms; establish and maintain effective working relations with co-workers and representatives from other local, state and Federal agencies.
As per provisions specified in the individual contract or grant. To view a summary of benefits offered by the City of Las Cruces,
