What are the responsibilities and job description for the Gas Service Coordinator position at City of Lawrenceville, GA?

Salary : $49,140.55 - $61,143.86 Annually

Location : Lawrenceville Public Works, GA

Job Type : Full-Time

Job Number : 202400083

Department : Gas

Opening Date : 01 / 08 / 2025

Closing Date : 1 / 22 / 2025 5 : 00 PM Eastern

Description

Job Summary

This position provides technical and administrative support for the Regulatory Compliance Supervisor and coordinating gas department service projects as assigned.

Examples of Duties

Major Duties

Answers telephone and greets visitors; provides information and assistance; refers to appropriate personnel; responds to customer complaints and concerns.
Receives emergency calls and dispatches appropriate personnel; notifies GA811 as required.
Coordinates and schedules Field Service Specialists for completion of work orders.
Dispatches crews to assist customers in emergency situations
Coordinates and creates work orders for Field Service Specialists.
Reviews each completed work order for accuracy and regulatory compliance.
Prepares and maintains various reports for reporting to state and federal agencies.
Greets visitors.
Enters and retrieves data from a computerized record system.
Maintains a variety of files and records.
Assists customers with tap applications.
Performs related duties.

Typical Qualifications

Knowledge Required by the Position

Knowledge of modern office practices and procedures.

Knowledge of city and departmental policies and procedures.

Knowledge of computers and job-related software programs.

Knowledge of work order management principles.

Knowledge of records management principles.

Skill in prioritizing and organizing work.

Skill in the provision of customer services.

Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

Skill in oral and written communication.

Supplemental Information

Supervisory Controls

The Gas Regulatory Compliance Supervisor assigns work in terms of general instructions. The supervisor spot-checks completed work for compliance with procedures, accuracy, and the nature and propriety of the final results.

Guidelines

Guidelines include city and department policies and procedures. These guidelines are generally clear and specific but may require some interpretation in application.

Complexity / Scope of Work

The work consists of related administrative, customer service, and technical duties. Frequent interruptions contribute to the complexity of the position.

The purpose of this position is to provide administrative and technical support for department operations. Successful performance contributes to efficiency and effectiveness of department operations.

Contacts

Contacts are typically with coworkers, public safety personnel, customers, vendors, and members of the general public.

Contacts are typically to exchange information, resolve problems, and provide services.

Physical Demands / Work Environment

The work is typically performed while sitting at a desk or table or while intermittently sitting, standing, or stooping.

The work is typically performed in an office.

Supervisory and Management Responsibility

None.

Minimum Qualifications

Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.

Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship / internship or having had a similar position for three to five years.

The City of Lawrenceville offers a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, health savings accounts, life insurance, long-term disability, short-term disability, holidays, and personal time off.

Health

Health insurance benefits become active on the 31st day of employment. Health benefits include major medical, dental, and vision. There are three options.

PPO - Options A & B with HRA (HRA is City funded through wellness program initiatives).

HDP with HSA (HSA is City funded through wellness initiatives and also voluntarily employee funded).

Retirement

Retirement plans are Defined Contribution (401a), and Deferred Compensation (457b).

The 401a (City makes a 4% contribution beginning on first pay period after hire date)

457b (Employee contributions only)

If an employee contributes at least 4% into the 457b, which is voluntary, the City will make an additional 6% contribution into the 401a, totaling 10% into the employee's 401a.

Each contribution is a percentage of the employee's earnings for that pay period.

There is a graduated vesting schedule into the 401a plan.

One year - 20%

Two years - 40%

Three years - 60%

Four years - 80%

Five years - 100%

Protection

There is City paid short-term disability, long-term disability, accidental death & dismemberment (AD&D) and life insurance that pays two times the employee's annual salary. Employees can opt into supplemental life insurance for self, spouse and children and pay the premium.

Personal Time Off

The City observes twelve (12) paid holidays per year :

New Year's Day

MLK Day

Good Friday

Memorial Day

Independence Day

Juneteenth

Labor Day

Veterans Day

Thanksgiving Day

Friday after Thanksgiving

Christmas Eve

Christmas Day

Employees earn PTO in lieu of individual vacation and sick leave; PTO is earned as follows :

First year of service - 3.692 hours per pay period (Department Directors accrue PTO hours at a rate of 5.538 from first day and moving forward until after ten years of service).

1-5 years of service - 5.538 hours per pay period

5-10 years of service - 7.384 hours per pay period

10-15 years of service - 9.230 hours per pay period

Over 15 years of service - 11.076 hours per pay period

Salaried employees are given 40 hours of Comp Vacation on January 1st of each year, that must be used by December 31st of that same year.

Pay Interval

Employees are paid on a bi-weekly basis; pay periods begin on Sunday and payday is every other Thursday. There is a mandatory direct deposit requirement.

Tuition Reimbursement

Tuition Reimbursement towards associate's, bachelor's or master's degrees, available to all full-time employees after one year of employment. (exclusions apply)

To learn more details, visit our benefits page.

Salary : $49,141 - $61,144

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