What are the responsibilities and job description for the Customer Service Supervisor - Development Services position at City of Lee's Summit?
How We Put You First:
Looking for meaningful work and an opportunity to make a positive impact on the community? At the City of Lee’s Summit, we offer a collaborative, innovative, supportive, and inclusive environment. We also offer a second to none set of benefits which includes opportunities for attending local and national conferences and events along with a tuitional reimbursement program. A few of our other benefits include:
The Development Services Department is a multi-disciplinary team focused on enhancing our community’s quality of life through the facilitation of private development, business, and community services. We thrive in a fast paced, highly collaborative environment working towards solutions that are beneficial to all concerned. We engage and work with residents and businesses through the complete project lifecycle from conception to long-term maintenance. We are the one-stop shop for all things private property and business related and we value service excellence, integrity, and stewardship in all our actions. We cultivate a fun, supportive environment where each individual’s perspective is a welcome addition to theteam!Our Ideal Candidate:
Associate’s degree or equivalent experience in a closely related field with a minimum of five (5) years of experience in customer service, accounting, or related field.
Minimum of one (1) year supervisory experience.
A valid state Motor Vehicle Operator’s license is also required.
A state of Missouri Notary Public is preferred. Key Job Duties:
TheCityofLee’sSummitisathriving,progressivecommunitysituated16milessoutheastofdowntownKansasCity.Witha population of over 107,000, Lee’s Summit has all the very best attributes of a small town while enjoying the amenities of a large city. Lee’s Summit boasts an award-winning school system and holds national accreditations for its Parks and Recreation, Fire, Police and Public Works services. Lee’s Summit has a strong appreciation for arts, culture and entertainment making it a vibrant place to live and work. The cultural scene includes public art installations, musical performances, theatre productions and Fourth Friday Art Walks.
Recently named America’s Great Neighborhood by the American Planning Association, Lee’s Summit’s historic downtown district provides a unique network of restaurants, boutiques and businesses. Special events such as Oktoberfest and Downtown Days draw visitors from all over the Kansas City metro. Lee’s Summit offers countless opportunities to enjoy the outdoors. With 30 parks, 92 miles of trails and numerous regional lakes, most residents live within close proximity to a recreational activity. We continue to receive regional and national recognition for its endless amenities for residents of all ages and have received Gold Certification from MARC as a Community for all Ages and was also recognized as a Walk Friendly Community and Bicycle Friendly Community.
Looking for meaningful work and an opportunity to make a positive impact on the community? At the City of Lee’s Summit, we offer a collaborative, innovative, supportive, and inclusive environment. We also offer a second to none set of benefits which includes opportunities for attending local and national conferences and events along with a tuitional reimbursement program. A few of our other benefits include:
- Opportunity for working remotely two (2) days per week following the probationary period.
- Lee’s Summit pays for all contributions associated with the Missouri Lagers pension plan.
- Three (3) medical insurance programs are offered so you can best meet your individual medical, dental, and vision needs.
- Two (2) personal days offered per year in addition to paid holidays, sick leave, and vacation leave.
The Development Services Department is a multi-disciplinary team focused on enhancing our community’s quality of life through the facilitation of private development, business, and community services. We thrive in a fast paced, highly collaborative environment working towards solutions that are beneficial to all concerned. We engage and work with residents and businesses through the complete project lifecycle from conception to long-term maintenance. We are the one-stop shop for all things private property and business related and we value service excellence, integrity, and stewardship in all our actions. We cultivate a fun, supportive environment where each individual’s perspective is a welcome addition to theteam!Our Ideal Candidate:
Associate’s degree or equivalent experience in a closely related field with a minimum of five (5) years of experience in customer service, accounting, or related field.
Minimum of one (1) year supervisory experience.
A valid state Motor Vehicle Operator’s license is also required.
A state of Missouri Notary Public is preferred. Key Job Duties:
- Manages the customer service team and recommends actions related to hiring, discipline, and advancement of the team.
- Provides leadership, motivation, and training to the team to ensure customer service goals are achieved.
- Establishes performance targets, monitors performance, and identifies and implements process improvements.
- Plans, organizes, and directs all activities related to the Business License Program, Payment Processing, Purchase Allocations, Inspection Scheduling and Coordination, Neighborhood Services Support, and other services.
- Handles issues with customers that may escalate beyond customer service staff, including complex issues with business license renewals and construction inspection scheduling.
- Ensures legal notices and meeting agendas are completed in accordance with State Statute requirements.
- Provides administrative support for Planning Commission, Board of Appeals, and Board of Zoning Appeals meetings as needed through agenda preparation, meeting coordination, as well as support during the meeting and preparation of meeting minutes.
- Assists with preparation of a variety of department reporting including those related to budget, strategic plans, and activity reports.
TheCityofLee’sSummitisathriving,progressivecommunitysituated16milessoutheastofdowntownKansasCity.Witha population of over 107,000, Lee’s Summit has all the very best attributes of a small town while enjoying the amenities of a large city. Lee’s Summit boasts an award-winning school system and holds national accreditations for its Parks and Recreation, Fire, Police and Public Works services. Lee’s Summit has a strong appreciation for arts, culture and entertainment making it a vibrant place to live and work. The cultural scene includes public art installations, musical performances, theatre productions and Fourth Friday Art Walks.
Recently named America’s Great Neighborhood by the American Planning Association, Lee’s Summit’s historic downtown district provides a unique network of restaurants, boutiques and businesses. Special events such as Oktoberfest and Downtown Days draw visitors from all over the Kansas City metro. Lee’s Summit offers countless opportunities to enjoy the outdoors. With 30 parks, 92 miles of trails and numerous regional lakes, most residents live within close proximity to a recreational activity. We continue to receive regional and national recognition for its endless amenities for residents of all ages and have received Gold Certification from MARC as a Community for all Ages and was also recognized as a Walk Friendly Community and Bicycle Friendly Community.
Salary : $25 - $37
