What are the responsibilities and job description for the Customer Service Specialist position at City of Leesburg?
JOB
The purpose of the class is to service new or existing customer accounts. The class is responsible for providing utility account information, processing utility service requests, issuing work orders, reading and recording meter information, and maintaining files and records. The class works within a general outline of work to be performed; develops work methods and sequences under general supervision.
EXAMPLE OF DUTIES
Accepts customer requests for utility service, provides service information and processes request.Generates work orders and performs other services to establish accounts.Able to collect, compile and analyze complex data to identify issues and determine appropriate action needed.Establishing and maintaining cooperative working relationships with managers, supervisors, employees, vendors, customers, and the public.Assists with organization and operations of the Customer Service Department.Operation of a multiline phone system.Must be flexible & able to maintain professional disposition during diverse & stressful conditions.Receive payments by cash, check, credit cards, vouchers or negotiable instruments for deposits on new accounts and payment of bills and receive payments for various municipal services offered through different departments.Reads utility meters, records information, and services meters and associated equipment as required.Coordinates with customers as required to solve problems, gain access to meters, resolve high consumption, or take other customer service actions.Accepts receipts for, and processes utility payments; manages receipts and makes deposits.Performs administrative functions such as recording information, maintaining files, compiling reports, preparing correspondence, and other administrative tasks as required.Attends staff meetings to exchange information; attends in-service training and technical or professional classes’ skills.
SUPPLEMENTAL INFORMATION
Summarizes, tabulates, or formats data or information in accordance with a prescribed schema or plan.Performs semi-skilled work involving set procedures but solves frequent problems.Performs addition and subtraction, multiplication and division and/or calculates ratios, rates and percent.Performs clerical and technical tasks prescribed by standard practices but which may require computation, the use of several procedures, and the use of independent judgment with obvious choices; requires normal attention for accurate results.Guides others, making frequent decisions affecting the individual, coworkers, customers, and others that depend on the service or product. Read technical instructions, procedures manuals, and charts to solve practical problems; composes routine and specialized reports, forms, and business letters; speaks compound sentences using normal grammar and word form.Performs other assigned duties as assigned.
The purpose of the class is to service new or existing customer accounts. The class is responsible for providing utility account information, processing utility service requests, issuing work orders, reading and recording meter information, and maintaining files and records. The class works within a general outline of work to be performed; develops work methods and sequences under general supervision.
EXAMPLE OF DUTIES
Accepts customer requests for utility service, provides service information and processes request.Generates work orders and performs other services to establish accounts.Able to collect, compile and analyze complex data to identify issues and determine appropriate action needed.Establishing and maintaining cooperative working relationships with managers, supervisors, employees, vendors, customers, and the public.Assists with organization and operations of the Customer Service Department.Operation of a multiline phone system.Must be flexible & able to maintain professional disposition during diverse & stressful conditions.Receive payments by cash, check, credit cards, vouchers or negotiable instruments for deposits on new accounts and payment of bills and receive payments for various municipal services offered through different departments.Reads utility meters, records information, and services meters and associated equipment as required.Coordinates with customers as required to solve problems, gain access to meters, resolve high consumption, or take other customer service actions.Accepts receipts for, and processes utility payments; manages receipts and makes deposits.Performs administrative functions such as recording information, maintaining files, compiling reports, preparing correspondence, and other administrative tasks as required.Attends staff meetings to exchange information; attends in-service training and technical or professional classes’ skills.
SUPPLEMENTAL INFORMATION
Summarizes, tabulates, or formats data or information in accordance with a prescribed schema or plan.Performs semi-skilled work involving set procedures but solves frequent problems.Performs addition and subtraction, multiplication and division and/or calculates ratios, rates and percent.Performs clerical and technical tasks prescribed by standard practices but which may require computation, the use of several procedures, and the use of independent judgment with obvious choices; requires normal attention for accurate results.Guides others, making frequent decisions affecting the individual, coworkers, customers, and others that depend on the service or product. Read technical instructions, procedures manuals, and charts to solve practical problems; composes routine and specialized reports, forms, and business letters; speaks compound sentences using normal grammar and word form.Performs other assigned duties as assigned.
