What are the responsibilities and job description for the Meter Operations Worker position at City of Lewisville?
Compensation: The annual salary range for this position is $42,175.60-$45,018.90, which represents the hiring range for new employees based on factors such as education, experience, certifications, and licenses. The full salary range extends up to $55,681.27 providing opportunities for salary growth as employees gain experience, develop skills, and demonstrate strong performance over time.
Position Summary: Works with customers and Utility Billing Division employees in responding to complaints concerning water service. Performs customer service related to meters, consumption, leaks, billing questions, and complaints. Reads and repairs meters for residential and commercial accounts.
Monday-Thursday 7:30am-5:30pm, Friday 7:30am-11:30am.
Position Summary: Works with customers and Utility Billing Division employees in responding to complaints concerning water service. Performs customer service related to meters, consumption, leaks, billing questions, and complaints. Reads and repairs meters for residential and commercial accounts.
- Investigates customer complaints regarding high readings, no water, or water leaks. Performs re-reads due to high/low usage or suspicion of meter malfunction.
- Connects, disconnects, or reconnects water services as needed.
- Installs water meters, changes out faulty meters, tests meters for accuracy and flow quantity.
- Reads water meters for residential and commercial accounts, and replaces/repairs meters as necessary.
- Performs manual and equipment-assisted activities to maintain or repair water services.
- Maintains work records, including complaint resolutions, maintenance and repair logs, flow records, vehicle inspection forms, and daily work logs.
- Performs all other duties as assigned.
Education: High School Diploma or GED.
Experience: One year of related experience, or an equivalent combination of formal training and education.
- Any combination of related education, experience, certifications and licenses that will result in a candidate successfully performing the essential functions of the job is an acceptable substitute for the above specified education and experience requirements.
REQUIRED SKILLS & ABILITIES
Knowledge of: Use and maintenance of hand tools.
Ability to:
- Ability to accept responsibility and account for his/her actions.
- Ability to follow instructions, safety practices and standard operating procedures in performing assigned tasks.
- Ability to be punctual and attend work regularly
- Ability to perform work accurately and thoroughly.
- Ability to understand and follow written and oral instructions.
- Ability to complete related paperwork, work orders, etc
- Ability to communicate clearly and concisely, both orally and in writing.
- Ability to utilize the available time to organize and complete work within given deadlines.
- Ability to work independently to complete work on schedule.
- Ability to work in confined spaces.
- Ability to read maps, diagrams, and technical and operational manuals.
- Ability to complete simple mathematical calculations.
- Ability to communicate effectively with the public.
Skills: Skill in use of personal and/or mobile computer including Microsoft Office, or similar word processing programs, e-mail and the internet.
Salary : $42,175 - $45,018
