What are the responsibilities and job description for the Technology Support Specialist I - E1 position at City of Lincoln/Lancaster County, NE?
Salary : $29.10 - $37.17 Hourly
Location : Lincoln, NE
Job Type : Full time / probationary or status
Job Number : 202500114
Department : Transportation & Utilities Department
Opening Date : 02 / 13 / 2025
Closing Date : 2 / 23 / 2025 11 : 59 PM Central
Job Posting Information
Technology Services is one of 11 divisions in the City of Lincoln Transportation and Utilities (LTU) Department. The LTU team provides transit, transportation and utilities services year-round to the citizens of Lincoln. Nearly 600 team members make up LTU. We fuel the importance of building relationships within our divisions and department and with our community partners. We value our team's forward-thinking attitude and pride ourselves on good stewardship of our environment. We celebrate our individual strengths that in turn take our teams to new levels of accomplishment. We commit ourselves to offering additional training opportunities and a variety of paths for professional job growth. Our teammates enjoy benefits that include, but are not limited to, a retirement match, paid vacation, holidays, sick leave, and health, dental, and vision plans. Join the largest department at the City of Lincoln today. We are excited to enhance our community's quality of life together.
Hours : Full time, 8 : 00 a.m. to 4 : 30 p.m.
Responsible technical work in the configuration and support of software applications. Successful applicants will also assist with troubleshooting issues for end users and working with vendors to fix issues.
Nature of Work / Examples of Work Performed
Set up access to supported application for new employees.
Provide training for staff on software after updates or changes.
Research and troubleshoot issues with software applications and work with vendors for resolution.
Assist in the evaluation and testing of new software applications.
Desirable Knowledge, Abilities & Skills / Desirable Training & Experience
Knowledge of software installation and maintenance.
Knowledge and ability to troubleshoot application issues with the Windows operating system.
Knowledge of financial or ERP systems.
Minimum Qualifications / Necessary Special Requirements
Associate's degree in computer science or related field and six months experience in the use of computer equipment; or any equivalent combination of training and experience that provides the desirable knowledge, abilities and skills.
We value each City of Lincoln employee and one way we demonstrate this is by providing an attractive and competitive total compensation package that adds value to our employees' professional and personal lives. The following benefits are available for this position :
- Pay increases are available upon completion of the 6-month new employee probationary period, and annually thereafter based on performance.
- We encourage a healthy work-life balance by offering 11 days of vacation leave and 12 days of sick leave annually that you begin accruing upon hire; plus 11 paid holidays and 2 personal convenience days.
- All medical, dental, and vision benefits for you and your family begin the first of the month following hire, no need to wait!
- 30 days of Paid Parental Leave
- Employee Assistance Programs offering work / life services, wellness coaching, short-term counseling, legal assistance, and financial coaching.
- Up to 4 days of Funeral and Bereavement Leave
- 70,000 of Life Insurance
- 1,250 of Tuition Reimbursement
- 401(a) Retirement Plan . If you make a 7% contribution, the City will contribute 9%
- Employer provided Post Employment Health Plan for eligible medical expenses that occur after you leave City employment.
- Optional benefits include :
Medical and / or Dependent Care Flexible Spending Accounts
APPLICATION COMPLETION ACKNOWLEDGEMENTTo successfully complete your application, please make sure you read each statement below and check ALL boxes prior to submission.
Indicate if you have college-level coursework or a degree in Computer Science or related IT field.
In regard to question 2, please list the discipline. If none, enter N / A.
Do you have hands-on experience in the installation and configuration of Windows-based computers?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please give examples of your work experience. If no, enter N / A.
Do you have experience managing and supporting enterprise software applications?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please give examples of your work experience. If no, enter N / A.
Do you have experience troubleshooting computer hardware and software issues for end users and resolving the problem?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please give examples of your work experience. If no, enter N / A.
Do you have experience providing technical assistance and training to computer users?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please give examples of your work experience. If no, enter N / A.
Do you have experience providing solutions and implementing programs to improve efficiencies with technology?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please give examples of your work experience. If no, enter N / A.
Do you have experience supporting Financial or ERP systems?
If yes, please list the employers from your application where you acquired this experience. If no, enter N / A.
If yes, please describe your work duties. If no, enter N / A.
Required Question
Salary : $29 - $37
