What are the responsibilities and job description for the Network Analyst (Networking) position at City of Little Rock, AR?
The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Job Objective & Safety/Security Sensitive Designation
This position is designated as a safety/security sensitive position and is subject to random drug and alcohol screening.
Essential Functions
- Administers and supports the Microsoft 365 (M365) environment, including but not limited to Exchange Online, SharePoint Online, OneDrive, Intune and Teams.
- Oversees Microsoft 365 (M365) user account provisioning, licensing, and permissions.
- Monitors the Microsoft 365 (M365) system’s performance, troubleshoot issues, and ensure reliable access to M365 services.
- Collaborates with the IT security team to implement and maintain security policies and procedures within Microsoft 365 (M365).
- Provides end-user support and training for Microsoft 365 (M365) tools to enhance productivity and collaboration.
- Develops, installs, monitors, accesses, maintains and troubleshoots various network applications and related software and hardware to meet information technology needs, including the storage of criminal history information and the City’s financial data, network and Internet access, Microsoft 365 (M365) environment and the Voice over Internet (VoIP) telephone system for City of Little Rock Departments; coordinates the design of network applications with application vendors.
- Configures and maintains network Internet Protocol (IP) addressing and security access of criminal history information and the City’s financial data for authorized personnel in compliance with all applicable security standards; monitors and troubleshoots the network to ensure correct Internet Protocol (IP) addressing and Transmission Control Protocol (TCP)/IP, and other Networking Protocol.
- Develops, installs, and maintains servers, such as DNS, DHCP, ERP, and DC to ensure that patches and imaging updates are completed in compliance with Departmental standards, policies and procedures; ensures the maintenance, set-up and configuration of SSL certificates; coordinates with application vendors for system upgrades and other related activities.
- Develops, installs, and maintains server and firewall security to control system access for various network software programs to include DNS, DHCP, ERP, DC, and other network servers.
- Coordinates with Network Data Center Administrator to develop, design, install, configure and maintain networked hardware such as telephones, telephone systems, routers, hubs, switches, modems, and gateways to ensure maximum utilization of hardware capabilities.
- Coordinates with the Network Data Center Administrator to configure and maintain clustered servers running the City of Little Rock’s data center, for specific programs to include Microsoft SQL.
- Monitors network functioning to identify performance problems; troubleshoots network problems and outages; develops and implements system changes or configuration modifications to resolve performance problems and increase efficiency of the system.
- Answers questions and provides technical assistance to City departments in the review, purchase, set up and maintenance of local area and wide area networks, network hardware and software to ensure that all equipment and software is in compliance to the City’s networking standards.
- Develops and maintains systems networking addressing schemes required for effective connectivity and security, including Internet Protocol (IP) addressing, E-mail routing, servers, domain, and workstation identification; establishes and maintains documentation for the systems addressing process.
- Develops and maintains full computer network documentation including network diagrams with detail describing functionality of all network components and inter-relationships as well as computer networking standards and procedures.
- Prepares regular activity reports for the appropriate Division Manager regarding network implementation activities, utilization and resolution of system issues.
- Consults with vendors and software publishers, reviews literature and technical documents, and conducts research to obtain information for solving problems and investigating purchase options.
- Installs, updates and maintains systems and applications specific to various Departments within the City of Little Rock.
- Provides training for City personnel on the proper use of network workstations, hardware, system and application software and personal computers including system and network capabilities.
- Serves as project leader with IT Departmental staff members and other City personnel relating to the maintenance of local area and wide area networks as assigned.
- Operates a City pool automobile in the performance of essential job functions.
Minimum Qualifications, Additional Requirements and Supervisory Responsibilities
ADDITIONAL REQUIREMENTS:
- Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.
- Must obtain level four (4) Criminal Justice Information System (CJIS) security certification within six (6) months of employment and maintain the certification for the duration of employment in this position.
- Must be available to work nights, holidays, and weekends and respond to emergency calls as required.
Application Requirements
- Performs other related duties as required.
- Knowledge of computer network system design and development methods and techniques.
- Knowledge of computer network system protocols.
- Knowledge of computer logic, block diagramming, and flow charting.
- Knowledge of capabilities, utilization, and limitations of data processing equipment.
- Knowledge of standard computer languages, including Linux, AIX, and UNIX.
- Knowledge of IP addressing and Microsoft Windows Operating System software for both work stations and servers.
- Knowledge of the Voice over Internet Protocol (VoIP) system.
- Knowledge of virtual machines applications and servers.
- Knowledge of Active Directory (AD), Entra ID, and other identity management services.
- Knowledge of Mobile Device Management System.
- Knowledge of network management practices and procedures.
- Knowledge of installation and configuration of routers.
- Knowledge of descriptive and inferential statistics and operations research.
- Knowledge of engineering, accounting, and mathematical principles applied to computer systems design and analysis.
- Knowledge of PowerShell scripting and automation.
- Knowledge of Microsoft 365 (M365) services and related technologies.
- Skill in the operation of a personal computer and peripheral equipment.
- Skill in the operation of hand tools.
- Skill in the operation of an automatic transmission automobile.
- Ability to configure and install Voice over Internet Protocol (VoIP) telephone systems.
- Ability to review user department needs and design and implement practical systems network application to maximize system performance to meet identified needs.
- Ability to learn and apply system requirements related to the Criminal Justice Information Systems (CJIS), Personal Information Identical standards (PII), Health Insurance Portability and Accountability Act (HIPAA), and Payment Card Industry (PCI) security standards.
- Ability to maintain confidentiality relative to the essential functions of the job.
- Ability to develop and maintain networking addressing documentation and special reports.
- Ability to monitor systems functioning and troubleshoot systems failure.
- Ability to serve as project leader to other personnel in the maintenance of local area and wide area networks.
- Ability to conduct training in the use of computer network systems and applications.
- Ability to communicate effectively with network users at all organization levels and with vendors of network related products.
City of Little Rock Benefits
Non-Uniformed NON-Union Eligible Full-Time Employees
Health Insurance (medical, dental, vision) - The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.
Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.
Accidental Death and Dismemberment (AD&D) – The City pays the total cost for employee AD&D. Amount of coverage is one times salary.
Long-Term Disability – The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.
Retirement – Our 401a pension plan requires contributions by both the City and the employee.
Paid Time Off
Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave/attendance, illness of a family member or other personal business.
Generous leave accruals with carry over capability.
Short-Term Disability Leave
Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).
All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.
After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.
Longevity
Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.
for other leaves and observed holidays.
Salary : $4 - $6
