Senior Fleet Service Advisor

Salary : $19.57 - $30.14 Hourly

Location : Little Rock, AR

Job Type : Full Time- Regular Position

Job Number : FL-2025-02

Department : Fleet Department

Division : Fit-Fuel

Opening Date : 02 / 17 / 2025

Closing Date : 2 / 27 / 2025 11 : 59 PM Central

FLSA : Non-Exempt

Bargaining Unit : N / A

Supervisory Responsibility? : No

On-Line Applications Only? : Yes

Department : : Fleet Department

Grade : 709

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety / Security Sensitive Designation

SAFETY / SECURITY SENSITIVE DESIGNATION & JOB OBJECTIVE

This position is not designated as a safety / security sensitive position and is not subject to random drug and alcohol screening.

JOB OBJECTIVE : To organize and conduct work order scheduling sessions with Departmental personnel to plan, prioritize and schedule routine and non-routine corrective, preventative and predictive maintenance activities in compliance with established Departmental policies and procedures to ensure the effective and efficient operations of the Department of Fleet Services.

Essential Functions

ESSENTIAL FUNCTIONS & SUPERVISORY RESPONSIBILITIES

• Organizes and conducts work order scheduling sessions with Departmental personnel to plan, prioritize and schedule routine and non-routine corrective, preventative and predictive maintenance activities in compliance with established Departmental policies and procedures to ensure the effective and efficient operations of the Department of Fleet Services; releases work orders after shop capacity levels are determined.
• Schedules and coordinates the preventative and repair maintenance activities of light, medium, heavy-weight and specialized vehicles, to include fire and landfill vehicles and related equipment with the Department of Fleet Services, other City of Little Rock Departments and outside vendors based on demand, workload, parts, and materials availability to ensure the effective and efficient operations of the Department of Fleet Services.
• Coordinates with Fleet Service Center Supervisors to monitor the Fleet Management system to ensure work orders are completed in a timely manner; maintains equipment history to ensure accurate and up-to-date accountability of all equipment; reviews system reports; monitors and analyzes backlog and ensures all planned work is prioritized and methodology is in place to address backlogged work orders.
• Coordinates with appropriate personnel to ensure an adequate amount of automotive parts are ordered and delivered to appropriate shop in advance of scheduled preventative maintenance and corrective work orders; develops consumption models to improve inventory accuracy; ensures appropriate reserves are maintained for planned and unplanned maintenance work; reviews work orders to ensure that inventory was updated and removed from Fleet Management system daily to ensure that adequate amount of inventory is on hand for upcoming maintenance and repair work; analyze inventory levels and product demands to determine reorder levels to ensure product availability and minimize inventory costs.
• Provides assistance to appropriate personnel in training Departmental personnel in the utilization of the Enterprise Asset Management (EAM) system.
• Determines tentative preventative maintenance schedules for City vehicles based on specific criteria; modifies preventative maintenance schedules as needed; distributes schedule to appropriate department liaisons.
• Determines preliminary diagnostic issues with vehicles and equipment based upon description of problems provided by driver / operators; reviews vehicle checklists prepared by departmental liaisons to identify additional repair maintenance required; enters applicable work orders into Enterprise Asset Management (EAM) system based on checklist information.
• Enters preliminary diagnostic work order information and notes into the Enterprise Asset Management (EAM) system based on inspection of unit and Automotive Technician findings; estimates repair completion times and parts required; monitors status of work orders and ensures deferred work orders are rescheduled as necessary.
• Coordinates and schedules the repair and maintenance of vehicles and equipment with appropriate personnel based on demand, workload, parts and material availability information received from Fleet Service Center Supervisors and Fleet Procurement and Inventory Coordinators; modifies work priorities and adjustments as necessary.
• Notifies Fleet Service Center Supervisors of unusual or reoccurring vehicle problems, equipment problems, and causes of job delays.
• Answers questions and provides information regarding vehicle or equipment status; completion delays and other information to appropriate Department; consults with Automotive Technicians to determine status of jobs in progress as necessary.
• Schedules and coordinates the delivery and return of vehicles with contract service vendors; communicates with vendors regarding status of vehicles.
• Enters and verifies applicable warranty information in the Enterprise Asset Management (EAM) system; processes warranty claims and vendor warranty reimbursement requests for applicable City vehicles and equipment.
• Assigns and dispatches service vehicles and appropriate personnel to repair and service-disabled units.
• Establishes and maintains hard copy and computer files and records relative to maintenance and repair schedules, work orders, vehicle records and other related information.
• Inspects vehicles to verify that equipment has been removed from vehicles to ensure vehicle is prepared for disposal; updates vehicle status in enterprise asset management system; completes applicable disposal forms.
• Compiles and reviews data to compare actual repair time relative to job time standards; reports discrepancies to Fleet Service Center Supervisor.
• Accepts and signs delivery documents for parts, materials and assets for scheduled deliveries; enters receipt transactions for any asset or material received in delivery.
• Operates a forklift to transport stock supplies.
• Operates a computer utilizing database, spreadsheet, and word processing software in the performance of essential job functions.
• Operates City vehicles in the performance of essential job functions.

SUPERVISORY RESPONSIBILITIES : None.

Minimum Qualifications, Additional Requirements and Supervisory Responsibilities

MINIMUM QUALIFICATIONS & ADDITIONAL REQUIREMENTS

These knowledge, skills, and abilities are usually, although not always, acquired through completion of high school or vocational / technical school course work in logistics, supply chain management or related area; and three (3) years' experience in vehicle maintenance, repair work, or service advising, to include two (2) years of demonstrated experience in implementing master production schedules, preferably in an automotive or transportation environment or related area, and one (1) year of computer experience. Equivalent combinations of education and experience will be considered.

ADDITIONAL REQUIREMENT :

DISCLAIMER : This document does not create an employment contract, implied or otherwise.

Application Requirements

APPLICATION REQUIREMENTS

SECONDARY DUTIES

City of Little Rock Benefits

Non-Uniformed NON-Union Eligible Full-Time Employees

Health Insurance (medical, dental, vision) -The City pays the eintire cost of employee only health insurance for the base plan. Higher levels of health coverage and dependent coverage is available at the employee's option; the City pays part of the cost of this additional coverage.

Life Insurance - The City pays the total cost of employee life insurance. Amount of coverage is one to three times salary, based on job classification.

Accidental Death and Dismemberment (AD&D) - The City pays the total cost for employee AD&D. Amount of coverage is one times salary.

Long-Term Disability - The City pays the total cost of long-term disability insurance. Amount of coverage is 60% of salary.

Retirement - Our 401a pension plan requires contributions by both the City and the employee.

Paid Time Off

Paid Time Off (PTO) Leave may be used for vacation, personal illness, funeral Leave / attendance, illness of a family member or other personal business.

Generous leave accruals with carry over capability.

Short-Term Disability Leave

Short-Term Disability (STD) can be used for extended personal illness requiring the employee to be absent more than three (3) days (with acceptable medical documentation).

All full-time non-uniformed non-union eligible employees earn STD at the rate of six (6) days per year.

After five (5) years of service, an employee will receive 2% of the STD account (maximum 1,000 hours) per years of service, upon termination of employment.

Longevity

Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month for each year of service beginning at six (6) years and for each year thereafter.

Are you a current City of Little Rock employee?

Do you possess three (3) years' experience in vehicle maintenance, repair work, or service advising?

Do you possess two (2) years of demonstrated experience in implementing master production schedules, preferably in an automotive or transportation environment or related area?

Do you possess one (1) year of computer experience?

Do you possess one (1) year of supervisory experience?

If yes, please explain all of the above experience. (Please ensure this information is included in your work history.) If not applicable, please enter N / A.

Do you possess or will you be able to obtain a valid Arkansas Class D (Non-Commercial Vehicle) Driver's License before employment?

Are you willing and able to operator a forklift? (Not required before employment; must obtain Forklift Operator Certification within one (1) year of employment.)

Are you willing to obtain the Automotive Service Excellence (ASE) Certification as an Automobile Service Consultant within one (1) year of employment and maintain certification for the duration of employment?

How did you find out about this particular position?

Required Question

Salary : $4 - $6