Account Clerk I – Water Accounting

SALARY INFORMATION

$48,360.00 - 53,560.00 Annually

Starting Salary: $48,360.00

• After Six Months of Successful Employment: $49,192.00
• After One Year of Successful Employment: $50,003.20
• Maximum salary is achieved after four successful years of employment.

JOB RESPONSIBILITIES

An employee in this classification handles all customer or resident inquiries, in person or by telephone, concerning questions or complaints about regular or final water billings and automatic payments.

An employee in this classification is responsible for:

• Issuing receipts for payment received at a register and processing payments and billing adjustments in the computer daily
• Opening the mail
• Generating out-of-cycle bills
• Processing automatic payments against billing stubs
• Tracking and maintaining records of deposits for tools, taps, and meters
• Entering data into a computer
• Reviewing data for accuracy before issuing billing statements
• Preparing memos, letters, or other correspondence; and maintaining historical files
• Resolving customer complaints with tact and thoroughness
• Running reports using financial software, create and maintain Excel spreadsheet
• Performing related bookkeeping duties
• Other duties as assigned

MINIMUM QUALIFICATIONS AND APPLICATION PROCESS

By closing date of this announcement, applicants must:

• Be a citizen of the United States or resident alien with the right to work in the United States; and
• Have a high school diploma or a valid equivalency certificate; and
• Have a minimum of one-year full-time paid work experience within the past three years in the use of computer menus and entering of data into computerized software programs; and
• Have had a minimum of two years of full-time paid accounting, bookkeeping or related clerical experience, including experience with office machines and Excel; OR have two years of college business courses or business school training; OR have an equivalent combination of education and experience; and
• Have the ability to respond to customers via telephone and in-person in a courteous manner; and, work independently in resolving issues.

• 
  A minimum of the top 15 qualified candidates with the highest passing scores on the written test will be invited to the interview. Applicants must pass the written test and interview in order to be placed on the eligible list.

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• Accounting and spreadsheet software

• Multi-task in an environment of frequent interruptions
• Read and interpret documents such as operating instructions and procedure manuals
• Write routine reports and correspondence
• Calculate figures and amounts such as interest, percentages, and allocations
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Deal with problems involving several concrete variables in standardized situations

NOTE: At the time of appointment, applicants are required to pass a pre-employment medical examination conducted by a physician authorized by the City of Livonia.

PURPOSE: The purpose of this examination is to establish an eligible list to fill current, future, regular, and/or temporary vacancies.

HOW TO APPLY: Applications can be completed anytime online at www.governmentjobs.com/careers/livonia. If work experience and/or specific skills are listed as qualifications, it will be the responsibility of the applicant to describe their experience and/or skills sufficientlyintheEducationandWorkExperiencesectionsoftheapplicationsothatitmaybedetermined if they meet the stated qualifications. Applicants who do not comply will be disqualified from further consideration. Attachments or resumes are not accepted in place of completing the information requested on the official application. Applicants will be notified by e-mail of the next steps in the examination process.

PROBATIONARY PERIOD: Appointees must satisfactorily complete a six-month probationary period before the appointment will be considered regular.