What are the responsibilities and job description for the Police Dispatcher position at City of Lompoc, CA?
DEFINITION/SELECTION PROCESS
THIS RECRUITMENT IS TO ESTABLISH AN ELIGIBILITY LIST FOR A FUTURE VACANCY. Certified eligible applicants may be considered for full-time OR part-time vacancies when they occur. Interested applicants must submit online City application. No paper applications will be accepted.
The City reserves the right to stop accepting applications prior to the posted deadline, if sufficient numbers of qualified applications are received. Therefore, applicants are encouraged to apply as early as possible. The recruitment is officially closed once it has been removed from the City's website.
If you forget your password, have application login problems, or get an error message during the application process, please call the NeoGov helpline at 1-855-524-5627 for assistance.
*****TYPING CERTIFICATE REQUIRED*****
MINIMUM OF 35 NET WORDS PER MINUTE
MUST BE SUBMITTED AT THE TIME OF APPLICATION SUBMISSION
CERTIFICATE MUST BE DATED WITHIN THE LAST 24 MONTHS
MUST BE SUBMITTED AT THE TIME OF APPLICATION SUBMISSION
CERTIFICATE MUST BE DATED WITHIN THE LAST 24 MONTHS
ONLINE TYPING CERTIFICATES WILL BE ACCEPTED
(Must include name and date of typing certification)
The Dispatcher position is an Individual Contributor role that provides customer service to community members and clerical support to the Lompoc Police Department. Their role enables the Lompoc Police Department to achieve its main goal of keeping the community safe by providing high quality services offered by the Lompoc Police Department.
Positions in the class of Police Dispatcher, under general supervision and according to pre-established procedures, perform the function of dispatching on assigned, varied shifts. Incumbents work under strict procedural direction in performing radio-dispatching duties for police, fire and other municipal services; receive and relay by telephone and radio; perform routine clerical work; may be required to assist with booking and maintaining custody of prisoners, which may require searching arrestees and otherwise seeing to the physical well-being of the arrested person, and perform other related work as required.
EXAMINATION PROCESS: Based upon screening of the City application, certification, résumé, and responses to supplemental questions. Applicants must provide a typing certificate with a minimum of 35 net words per minute at the time of application submission. Certificate must be dated within a 24 month period prior to the testing date. Applicants whose qualifications best meet the requirements of the position will be invited to the examination process. This process may include, but is not limited to: written examination, performance examination and/or panel interview, which consists of an evaluation of some of the essential knowledge, skills, abilities, and job related experience listed below. Those candidates who pass the examination process are placed on an eligibility list from which the final selection will be made.
SELECTION PROCESS: As authorized by City policies, applicants being considered for hire in this position are subject to satisfactory completion of reference checks and fingerprinting for purposes of investigating criminal history background, as part of the employment screening process. Appointment is subject to successful completion of background investigation, polygraph, psychological exam, and City-paid medical exam (based upon job-related physical standards) by a City-designated physician.
Failure in any one part of the examination or selection process will disqualify a candidate from further consideration.
ESSENTIAL FUNCTIONS/EXAMPLES OF DUTIES
The following duties are typical of this classification. Incumbents may not perform all of the duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
- Receives incoming telephone and radio requests for emergency service;
- Takes critical information by the telephone and radio from the public and from field personnel, including names, addresses, telephone numbers, complaints and location of crimes, accidents and service requests;
- Screens telephone calls for urgency; Enters into computer calls received from the public and from field personnel
- Responds to routine telephone requests from the public for information;
- Ranks all requests for service received by telephone, radio or over the counter; Ranks radio dispatches in priority order; Maintains constant awareness of locations of field personnel
- Dispatches calls for service to patrol and fire personnel and other emergency services, if necessary, follow-up units; Secures information and relays to field personnel as requested;
- Coordinates the activities of police personnel and equipment during both routine and emergency situations; dispatches calls for other public agencies in situations of emergency;
- When required, requests emergency assistance from other agencies or services, such as ambulances, utilities, coroner's office and towing companies; conducts record and warrant checks through use of automated services and by telephone to other public agencies;
- Monitors alarm systems; notifies responsible parties when alarms are set off; issues case numbers;
- Secures voids or transmits a variety of information utilizing teletype system; inputs information into computer terminal;
- Throughout current shift, briefs self by reading activity log of previous shift; at end of current shift, briefs oncoming dispatcher of that shift's activity
- Maintains and periodically updates handbooks
- Orders office supplies
- Assists in training personnel in dispatching procedures, as requested
- Operates a radio, recorders, computer terminal console, alarm systems, and California law enforcement communications equipment;
- May assist in booking and take custody of prisoners, accepting custody of storing, arrestee property, escorting prisoners to cell, seeing to the physical well-being of arrestees; and performs related work as required.
PERIPHERAL FUNCTIONS: Takes telephone messages for department personnel; issues case numbers; contacts owners of abandoned vehicles; and orders office supplies.
If you are unable to perform the essential functions of the position for which you are applying, either with or without reasonable accommodation, please notify Human Resources at (805) 875-8208.
TYPICAL QUALIFICATIONS
Include any combination of training, education and experience that demonstrates an ability to perform the duties of the position. The typical qualifying entrance background is:
EDUCATION/EXPERIENCE: Previous responsible experience involving extensive personal or telephone contacts and/or experience which involve the exercise of judgment in the application of standards and procedures.
LICENSE REQUIRED: Possession of a valid and appropriate California Driver's License.
KNOWLEDGE OF: Basic recordkeeping, filing and arithmetic; word processing and computer functions; and basic English.
ABILITY TO: React quickly and calmly and to exercise good judgment in following procedures and directions in emergency situation; work and control arrestees who may be offensive; speak English in a clear and concise manner; read and understand standard broadcasting procedures and rules of the FCC regarding law enforcement radio transmission and department procedures, rules and regulations regarding dispatching and general public safety; type accurately at a minimum speed of 35 words per minute; follow complex verbal and written instructions; maintain confidentiality with information obtained through employment; obtain P.O.S.T. dispatch certification; and establish and maintain effective relationships with those contacted in the course of work.
SUPPLEMENTAL INFORMATION
PHYSICAL AND MENTAL/PSYCHOLOGICAL DEMANDS: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL: Strength: Light - Exert force to 20 lbs. occasionally or 10 lbs. frequently, or negligible force constantly to lift, carry, push, pull, or move objects. May involve significant standing, walking, pushing, and/or pulling. Constantly fingering, typing. Frequently stand or sit, extend neck upwards, downwards or side to side. Occasionally walk, bend, stoop, push/pull, twist at the waist, handle, grip, grasp, reach below shoulder level. Vision: visual acuity sufficient to perform the essential functions of the position; average depth perception needed. Hearing: Hearing ability to effectively hear and comprehend oral instructions and communication, particularly via telephonic devices.
- MENTAL/PSYCHOLOGICAL: Work cooperatively and interact appropriately with those contacted in the course of work, including the general public, without exhibiting extreme responses; respond appropriately to criticism from a supervisor; use of complex reading skills to read and understand technical instructions (FCC); perform simple mathematics calculations; use of simple writing skills; react quickly and calmly and to exercise good judgment in following procedures and directions in emergency situations; respond quickly to changing situations under emergency pressures; interact effectively with the general public who may be hostile, emotional, unstable, or physically or mentally distraught; communicate effectively orally; ability to work under pressure; work within deadlines; and train other workers.
ENVIRONMENTAL CONDITIONS: Constantly work indoors, use a computer, and work either with others or alone. Occasional exposure to excessive noises. Rarely work outdoors. Rare exposure to extreme temperatures, dust, fumes, smoke, gases, odors, solvents, grease, oil, slippery or uneven walking surfaces, flames and smoke. Work rotating shifts, including night and early morning hours, weekends and holidays.
SPECIAL REQUIREMENTS: Employees in this classification may be required to utilize respirators in the course of their job duties or under emergency circumstance, and thus must be in compliance with General Industry Safety Order 5144. Employees shall not wear beards, mustaches, sideburns, facial hair or other conditions in such a manner that may prevent or interfere with establishing and maintaining a proper seal of the respirator facemask. This requirement is implemented in order to insure the safety and health of the employee.
SPECIAL REQUIREMENTS: Employees in this classification may be required to utilize respirators in the course of their job duties or under emergency circumstance, and thus must be in compliance with General Industry Safety Order 5144. Employees shall not wear beards, mustaches, sideburns, facial hair or other conditions in such a manner that may prevent or interfere with establishing and maintaining a proper seal of the respirator facemask. This requirement is implemented in order to insure the safety and health of the employee.
Job classes in this unit are subject to the City's Personnel Rules, Procedures, and Policies. Benefits include the following:
Bilingual Pay: Individuals determined to be in an eligible position and qualified by the City will be eligible for $150 per month bilingual pay.
Deferred Compensation: The City encourages and supports employee enrollment in either MissionSquare or CalPERS deferred compensation plan. Employees may contribute up to the maximum amount according to the IRS Retirement Plan Contribution Limits.
Dental Insurance: Effective the first day of the month following six complete months of employment, the employee and dependents are eligible for insurance; the City contributes a substantial amount of the premium for the employee and dependents.
Health Insurance: Effective the first day of the month following appointment, the employee and dependents are eligible for insurance; the City contributes a substantial amount of the premium for the employee and dependents. Employees can select from four (4) Blue Shield Plans including the Safety Plan.
Employee Assistance Program (EAP): Employees of the City of Lompoc are eligible to receive EAP services administered by Anthem Blue Cross. Employee, spouse, and eligible dependents are entitled to receive five (5) sessions per family member, per incident. Services include counseling for various reasons/needs.
Holidays: Thirteen (13) days per year including one floating holiday.
Life Insurance: The City provides life insurance in the amount equivalent to two years' annual salary up to a maximum of $300,000. The premium is paid entirely by the City. Employees are eligible for enrollment after the first day following six (6) months of continuous employment. Additional employee coverage is available at group rates.
Long-Term Disability Insurance: Effective the first day of the month following six complete months of employment, the employee is eligible for insurance. The City pays 100% of the premium.
Retirement: Third Tier - Employees hired after January 1, 2013 are covered by California Public Employees Retirement System (CalPERS) 2% at age 62 formula. Employees pay 50% of the normal cost of the member's contribution as prescribed by PEPRA. Final compensation is the average for the highest 36 consecutive months.
Second Tier - Employees hired after November 19, 2011 and before January 1, 2013 are covered by California Public Employees Retirement System (CalPERS) 2% at age 60 formula. An eight percent (8%) member's contribution is paid by the employee. Final compensation is the average for the highest 36 consecutive months.
First Tier - Employees hired prior to November 19, 2011 are covered by California Public Employees Retirement System (CalPERS) 2.7% at age 55 formula with 1959 survivor's benefit. Final compensation is the average for the highest 12 consecutive months. The ten percent (10%) member's contribution is paid by the employee.
Social Security: As a City of Lompoc employee, your earnings are not covered by Social Security. Under the Social Security law, there are two ways your Social Security Benefit amount earned under previous employers may be affected, "Windfall Elimination Provision" and "Government Pension Offset Provision." FOR MORE INFORMATION, please visit http://www.socialsecurity.gov. You may also call 1-800-772-1213 or for the deaf or hard of hearing, call the TTY number 1-800-325-0778, or you may contact your local Social Security Office.
Section 125 Tax Deferral: Program used for out-of-pocket health premiums, medical costs not covered under health plan, and day care/elder care.
Sick Leave: Commencing at the time of appointment, sick leave benefits accrue at a bi-weekly rate and the employee is eligible to use those benefits reflected as their sick leave balance; accrual rate is 12 days/year.
Sick Leave Incentive: After ten years service, 25% paid for balance of 30-120 days at termination. See MOU for information regarding payout.
Tuition Reimbursement: The City will provide tuition reimbursement for college courses in accordance with Personnel Procedures Manual Chapter 43 "Tuition Reimbursement for College/University Courses."
Uniform Allowance: Annual allowance for the cleaning and replacement of uniforms.
Vacation: Commencing at the time of appointment, vacation leave benefits accrue at a bi-weekly rate based upon length of employment. Employees are eligible to use vacation leave following completion of six months employment and accrue 10 days per year, which increases to 20 days based on years of service.
UNION DUES/SERVICES FEES:
This classification is a bargaining unit position and, after completion of the probationary period, incumbent must pay either the required union dues or union service representation fee. At which time, the incumbent's terms and conditions of employment are subject to the Lompoc Police Officers' Association ("LPOA") Memorandum of Understanding ("MOU"). To view the LPOA's MOU, go to the following link: http://www.cityoflompoc.com/humanresources/#mou
Bilingual Pay: Individuals determined to be in an eligible position and qualified by the City will be eligible for $150 per month bilingual pay.
Deferred Compensation: The City encourages and supports employee enrollment in either MissionSquare or CalPERS deferred compensation plan. Employees may contribute up to the maximum amount according to the IRS Retirement Plan Contribution Limits.
Dental Insurance: Effective the first day of the month following six complete months of employment, the employee and dependents are eligible for insurance; the City contributes a substantial amount of the premium for the employee and dependents.
Health Insurance: Effective the first day of the month following appointment, the employee and dependents are eligible for insurance; the City contributes a substantial amount of the premium for the employee and dependents. Employees can select from four (4) Blue Shield Plans including the Safety Plan.
Employee Assistance Program (EAP): Employees of the City of Lompoc are eligible to receive EAP services administered by Anthem Blue Cross. Employee, spouse, and eligible dependents are entitled to receive five (5) sessions per family member, per incident. Services include counseling for various reasons/needs.
Holidays: Thirteen (13) days per year including one floating holiday.
Life Insurance: The City provides life insurance in the amount equivalent to two years' annual salary up to a maximum of $300,000. The premium is paid entirely by the City. Employees are eligible for enrollment after the first day following six (6) months of continuous employment. Additional employee coverage is available at group rates.
Long-Term Disability Insurance: Effective the first day of the month following six complete months of employment, the employee is eligible for insurance. The City pays 100% of the premium.
Retirement: Third Tier - Employees hired after January 1, 2013 are covered by California Public Employees Retirement System (CalPERS) 2% at age 62 formula. Employees pay 50% of the normal cost of the member's contribution as prescribed by PEPRA. Final compensation is the average for the highest 36 consecutive months.
Second Tier - Employees hired after November 19, 2011 and before January 1, 2013 are covered by California Public Employees Retirement System (CalPERS) 2% at age 60 formula. An eight percent (8%) member's contribution is paid by the employee. Final compensation is the average for the highest 36 consecutive months.
First Tier - Employees hired prior to November 19, 2011 are covered by California Public Employees Retirement System (CalPERS) 2.7% at age 55 formula with 1959 survivor's benefit. Final compensation is the average for the highest 12 consecutive months. The ten percent (10%) member's contribution is paid by the employee.
Social Security: As a City of Lompoc employee, your earnings are not covered by Social Security. Under the Social Security law, there are two ways your Social Security Benefit amount earned under previous employers may be affected, "Windfall Elimination Provision" and "Government Pension Offset Provision." FOR MORE INFORMATION, please visit http://www.socialsecurity.gov. You may also call 1-800-772-1213 or for the deaf or hard of hearing, call the TTY number 1-800-325-0778, or you may contact your local Social Security Office.
Section 125 Tax Deferral: Program used for out-of-pocket health premiums, medical costs not covered under health plan, and day care/elder care.
Sick Leave: Commencing at the time of appointment, sick leave benefits accrue at a bi-weekly rate and the employee is eligible to use those benefits reflected as their sick leave balance; accrual rate is 12 days/year.
Sick Leave Incentive: After ten years service, 25% paid for balance of 30-120 days at termination. See MOU for information regarding payout.
Tuition Reimbursement: The City will provide tuition reimbursement for college courses in accordance with Personnel Procedures Manual Chapter 43 "Tuition Reimbursement for College/University Courses."
Uniform Allowance: Annual allowance for the cleaning and replacement of uniforms.
Vacation: Commencing at the time of appointment, vacation leave benefits accrue at a bi-weekly rate based upon length of employment. Employees are eligible to use vacation leave following completion of six months employment and accrue 10 days per year, which increases to 20 days based on years of service.
UNION DUES/SERVICES FEES:
This classification is a bargaining unit position and, after completion of the probationary period, incumbent must pay either the required union dues or union service representation fee. At which time, the incumbent's terms and conditions of employment are subject to the Lompoc Police Officers' Association ("LPOA") Memorandum of Understanding ("MOU"). To view the LPOA's MOU, go to the following link: http://www.cityoflompoc.com/humanresources/#mou
Salary : $300,000
