What are the responsibilities and job description for the CUSTOMER SERVICE REPRESENTATIVE II (NON-CAREER) position at City of Long Beach?
THE DEPARTMENT
The Department of Community Development delivers a wide variety of programs and services to help create and maintain more safe, sustainable, and livable neighborhoods. The department is comprised of five bureaus: Building and Safety, Code Enforcement, Housing and Neighborhood Services, and Administrative and Financial Services.
Our staff of more than 200 works tirelessly to serve the community through an array of policies and programs, including land use and development, affordable housing, environment and historic preservation, neighborhood improvement, and construction standards and safety. We are dedicated to making a positive difference in our role to help transform Long Beach into a model urban community that honors its past and embraces the future.
THE POSITION
Under general direction of the Permit Center Supervisor, the Customer Service Representative II (Non-Career) is responsible for providing support and assistance to the Permit Center in the Building & Safety Bureau. The Building and Safety Bureau staff work to ensure the safety of our residents, businesses, and visitors by making sure that buildings are in compliance with all state and local building codes and standards. The Permit Division is committed to providing exceptional customer experience for residents, property and business owners, builders, investors, and visitors alike. The team is a highly supportive and collaborative team that works together to cross train on the various operational sections within our division. The successful candidate will be a highly organized professional who has a background in customer service, is self-sufficient with excellent office skills.
The Customer Service Representative II (Non-Career) will:
Provides customer support and assistance at the public permit processing center and over the phone regarding relatively routine questions about ordinances and codes, permit application process and procedures;
Researches case histories, property ownership records, and other records and compiles data;
Prepares and catalogs files for microfilming and/or records management system processing;
Directs applicants to the appropriate City department or outside agencies, as necessary;
Logs and processes complaints;
Finals and/or voids permits in city records management system;
Prepares Certificate of Occupancy, as required;
Assists inspectors in coordinating inspection requests;
Files records, documents, reports, and correspondence;
Receives, opens and routes mail containing contractors workers compensation information and other departmental mail;
Enter, access, and review permit information to support the processing of payments utilizing proprietary permitting software;
Other related duties as assigned.
One (1) or more years of full-time, paid experience performing customer service, clerical, cashiering, meter reading, data entry, billing and/or collections related duties.
IDEAL CANDIDATE:
Highly organized multi-tasker.
Excellent written/oral communication skills.
Consistently exercises good judgment.
Self-motivated and results oriented.
Dedicated to quality customer service.
Creative, strategic thinker.
Ethical and integrity-based.
Excellent interpersonal skills and ability to work on teams.
Experience using Microsoft Office applications like Word and Excel.
Salary : $22 - $31
