What are the responsibilities and job description for the MICRO-MOBILITY PROGRAM OFFICER position at City of Long Beach?
This position has been reposted and will remain open for recruitment for one week. The application deadline is Thursday, April 10, 2025.
Appointment to this position is expected to be at or below the midpoint $128,776.71 of the salary range, however, the final amount will be carefully determined based on the candidate's knowledge, skills, qualifications, and an evaluation of internal equity within the organization.
The City of Long Beach is seeking an experienced, creative, innovative and collaborative individual who is committed to develop and support the Department of Public Works, Environmental Services Bureau as a Micro-Mobility Program Officer.
THE COMMUNITY
Ideally located on the Pacific Ocean south of Los Angeles, adjacent to Orange County, the City of Long Beach, California (population 470,000) is frequently described as a series of strong, diverse interwoven smaller communities within a large city. Enjoying an ideal Southern California climate, Long Beach is home to an abundance of cultural and recreational options. The Long Beach Convention Center, Aquarium of the Pacific, Queen Mary, and the annual Acura Grand Prix of Long Beach, plus a wide variety of other attractions (two historic ranchos, three marinas, and five golf courses), serve to draw 6.5 million visitors a year. The City is also home to California State University, Long Beach and Long Beach City College. Cal State Long Beach is the second largest university in the state and was recently ranked the No. 3 best–value public college in the nation. Covering approximately 50 square miles, Long Beach is supported by a wide mix of industries with education, health and social services, manufacturing, retail trade, and professional services comprising the highest representation. Known for its livable and desirable neighborhoods, Long Beach was named by America’s Promise Alliance as one of the 100 Best Communities for Young People two years in a row. While it offers all the amenities of a large metropolis, many say Long Beach offers the added benefit of having maintained a strong sense of community and cohesiveness despite its growth. A superb climate, quality schools, a vibrant downtown, and a wide variety of neighborhoods help make Long Beach one of the most livable communities in the country.
CITY GOVERNMENT
Long Beach, a charter city formed in 1897, is governed by nine City Council Members elected by district and a city-wide elected Mayor. Other elected officials include the City Attorney, City Auditor, and City Prosecutor. The elected officials are elected to staggered four-year terms. The City Council appoints the City Manager and City Clerk. The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is one of only three cities in California with its own Health Department and one of the very few municipalities with its own Water and Energy Resources Departments. In 2019, the City of Long Beach and Plenary Properties Long Beach unveiled the completion of the new four-building Long Beach Civic Center, which includes a new City Hall and Port Administration Building. The tree-lined pedestrian plaza is reflective of an innovative public-private partnership and the Civic Center is designed to revitalize the civic core of downtown to serve residents, attract visitors, and provide safe and efficient city operations. The City is supported by a FY2024 total budget of $3.3 billion with a General Fund budget of $719 million. Long Beach employs approximately 6,048 full-time equivalent staff.
THE DEPARTMENT OF PUBLIC WORKS
The mission of Public Works is to provide outstanding City-wide services improving the quality of life for the community while being responsible stewards of the city’s physical assets. Public Works does this through a customer service lens with specialized skills, innovation, and responsiveness. Core services include, preserving and enhancing the city’s infrastructure, transportation systems, streets, sidewalks, and urban forest. The Department has six bureaus: Business Operations, Traffic and Mobility, Engineering, Environmental Services, Public Services and Project Management. The bureaus jointly manage the collection of refuse and recycling, manage capital projects, manage the City’s stormwater systems, review and issue permits, provide emergency response, and safely and efficiently manage and maintain the city’s public right of way and public facilities. The Department has over 580 budgeted positions with an annual operating budget of $250 million and an annual capital improvement program budget of $150 million. Additional information on the Department can be found at www.longbeach.gov/pw.
THE POSITION
The Micro-Mobility Program Officer will oversee the newly established Bikeshare Management Division that will manage the City’s public Bike Share Program and micro mobility initiatives including electric bikes, shuttles, scooters and more. The Division is comprised of 11 FTEs: 1 Administrative Analyst, 5 Maintenance Assistant II’s, 1 Maintenance Assistant III, 1 Clerk Typist III, 1 Assistant Administrative Analyst II, and 2 Administrative Interns. The program includes managing and maintaining over 1,400 bikes spread across 100 bike share hubs and is expanding to encompass more locations and provide e-bike options. The position is also responsible for managing multiple vendor contracts providing services in support of increased multi modal transportation throughout the City. The program is funded in part with LA Metro Prop A funding and the position is responsible for all necessary approvals and reporting associated with the program.
Roles and responsibilities of the Micro-Mobility Program Officer:
- Responsible for the day-to-day operations of the City’s Public Bike Share Program, inclusive of over 1,400 bikes spread across 100 bike share hubs.
- Ensures routine maintenance and repairs of the City’s bike share fleet is conducted on a regular basis and as needed.
- Responsible for bicycle repairs, bike share hub installation and maintenance, and pick up and drop off of bicycle infrastructure citywide.
- Oversees customer service, software system upgrades, inspection and repair of bike hubs, contracting services, procurement and deployment of bikes.
- Works directly with vendors as necessary to maintain service levels, retire aging assets, maintain the Go Active Hub, roll out e-bikes, and expand the program with additional bikeshare stations ahead of the 2028 Los Angeles Olympics.
- Responsible for the further expansion of the Bike Share Program, to encompass more locations and provide e-bike options.
- Works collaboratively with the street sweeping teams to ensure cleanliness, maintenance, and rideability throughout the City’s bicycle network.
- Work collaboratively with vendors to track ridership, key performance indicators, and other metrics to validate the success of micro mobility programs including the electric shuttles, e-scooters, lending library, and other programs to increase multi modal transportation options.
- Work collaboratively with the Business Operations Bureau to pursue, apply for, accept, and administer grants related to micro mobility and multi modal transportation programs.
- Work collaboratively with the Business Operations Bureau to update the website, communicate various programs and initiatives, celebrate success, and maintain access to relevant information pertaining to the cities bike infrastructure, available programs, and future initiatives.
- Attend special events to provide services and/or advertise available programs and initiatives.
- Conduct surveys and gather general data to determine effectiveness of programs and opportunities for improvement.
- Manage specialized vendors and contractors to effectively operate and expand programs, such as procurement of e-bikes, peak season repair/retrieval assistance, right-of-way compliance, software, technology, etc.
- Performs other related duties as required.
THE IDEAL CANDIDATE
The ideal candidate for this position will be a well-versed operations supervisor or manager with strong leadership skills, technical expertise in program management, and a deep understanding of public service operations. The individual will be adept at problem-solving, managing budgets, and interacting with the community, all while maintaining high standards of service delivery and ensuring the City's public bike share and micro mobility programs are effectively maintained and utilized.
The Micro-Mobility Program Officer will demonstrate the following knowledge, skills and abilities:
Knowledge:
- Public Administration and City Operations: Knowledge of local government operations, policies and procedures.
- Operational Management and Process Optimization: Understanding of efficient scheduling, resource allocation, and optimization of personnel and equipment to ensure service quality and cost-effectiveness.
- Safety and Compliance: Knowledge of workplace safety regulations, especially those related to public works and bikeshare operations, to ensure compliance and minimize risk.
- Budgeting and Financial Management: Knowledge of budgeting processes, cost reduction strategies, and revenue enhancement techniques relevant to LA Metro Prop A funding and public sector operations.
- Human Resources and Labor Management: Knowledge of human resources practices, including selection, supervision, evaluation, training, and development of staff.
- Customer Service and Public Relations: Knowledge of techniques for resolving operational issues, handling public complaints, and navigating disputes with internal and external stakeholders.
Abilities:
- Communication: Excellent verbal and written communication skills to interact with employees, management, and external stakeholders.
- Relationship Building: Ability to establish and maintain positive, productive relationships with stakeholders at all levels including City and department management, public officials, employees, labor associations, transportation agencies, vendors and the public.
- Leadership Skills: Ability to lead, motivate, and guide a diverse team of staff members, ensuring they work together towards achieving the department’s goals.
- Strategic Planning & Expansion: Ability to develop and execute strategies for program growth, including new station deployment and e-bike integration.
- Resource Management: Ability to optimize the use of personnel, equipment, and materials to achieve cost-effective and efficient operations.
- Conflict Management: Ability to handle complaints, disputes, and disagreements with professionalism, maintaining positive relationships with both staff and the public.
- Crisis Management: Ability to handle unexpected events or operational crises efficiently, ensuring minimal disruption to city services.
EDUCATION:
- Graduation from an accredited college or university with a Bachelor’s Degree; however, candidates may substitute experience offering specific and substantial preparation for the duties of the position for the required education on a year-for-year basis.
EXPERIENCE:
- Three (3) years of increasingly responsible experience managing projects or programs or performing other related program management activities; one (1) year of the required experience must have been at a supervisory/managerial level.
ADDITIONAL REQUIREMENTS:
- Willingness and ability to work evenings, nights, weekends, holidays, on-call, and during emergencies as required.
- A valid driver’s license, or the ability to arrange necessary and timely transportation for field travel, may be required for some assignments.
DESIRABLE QUALIFICATIONS:
- Master's Degree in Public Administration, Business Administration, or a closely related field. (Copy of degree or transcripts denoting degree conferment required).
- Experience in managing a public-facing program and/or field operation team.
- Experience in organizations of similar size and complexity.
- Experience within the City of Long Beach, non-profit, or equivalent local government.
This recruitment will close at 11:59 PM Pacific Time on Thursday, April 10, 2025. To be considered, applicants must submit a cover letter, resume, and proof of education (if qualifying with a degree) in PDF format. Applications will be reviewed for depth and breadth of experience, and for level and relatedness of education. The most qualified candidates will be invited to participate in further selection procedures. Applicants who do not meet the minimum requirements, including submission of all required attachments, will not be considered. For questions regarding this recruitment, please contact (562) 570-7915.
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach is committed to creating a workplace where every employee is valued for who they are. Having our workforce reflect the diversity of our community at various levels of the organization is a continuous goal embraced by our departments, management staff, and policymakers. To support efforts of fairness and diversity, City Leadership is committed to incorporating equity and inclusion into our work by supporting staff and community partners. We are committed to promoting transparency by publishing updated demographic information for employees, including workforce diversity data and pay by race and gender.
The City of Long Beach will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You are not required to disclose your criminal history or participate in a background check until you receive a conditional job offer. If the City of Long Beach has concerns about a conviction that is directly related to the job after making a conditional job offer and conducting a background check, you will have the opportunity to explain the circumstances surrounding the conviction, provide evidence to mitigate concerns, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting https://calcivilrights.ca.gov/fair-chance-act.
The City of Long Beach is committed to maintaining fairness and transparency in our hiring practices. We believe in providing equal opportunities to all applicants and ensuring that every applicant is evaluated based on their qualifications and merit. If you believe that you have been unjustly disqualified based on minimum qualifications for an unclassified job opportunity, you have the right to appeal the decision. Find out more about the Unclassified Applicant Appeal Process by visiting Applicant Appeal Process (longbeach.gov).
The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-7915.
In support of the City’s Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public.
For technical support with your governmentjobs.com application, please contact (855) 524-5627.
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