Community Manager

Longmont Housing Authority

Announcement: 01/22/2025

CLOSING DATE: Open until filled

Position Title: Community Manager (20250044)

Full-Time, Benefitted Position, Exempt

Hiring Range: $5,122 - $5,691/month

Monday – Friday, 8:00am – 5:00pm daily with 1 hour unpaid lunch

Occasional evening and weekend work may be required. Schedule flexibility with managers approval.

Benefits include: Medical, Dental, Vision, Flex Spending, Defined Benefit Pension Plan through Public Employees’ Retirement Association (PERA), Life & Survivor, Term Life & AD&D, Long Term Disability, Bereavement, Jury & Witness Duty, Parental Leave, Military Leave, Sick, Vacation, Holiday pay, EAP, Tuition Assistance. Other benefits: Optional, employee elected, voluntary benefits are available.

Job Summary: The Community Manager performs on-site property management, leasing, compliance, and community relations for the Housing Authority of the City of Longmont’s (LHA) portfolio of housing choice voucher, low-income housing tax credit (LIHTC), and affordable multi-family and senior housing under the supervision of the Regional Property Manager. This is a professional position requiring significant interpersonal skills and the ability to promote trust and a healthy and empowered resident culture.

Essential Responsibilities:

1. Property Management

· Manages property operations in accordance with all Federal, State, and Local Fair Housing laws and according to LHA philosophy, policies, and protocols.

· Manages traffic flow through the doors by vendors, residents, and guests; fields incoming calls and emails.

· Maintains accurate and timely input of information in property management database (Yardi).

· Produces accurate and timely reports for the LHA Board, investors, and funders.

· Works closely with maintenance team to address building or grounds related issues in a timely manner.

· Coordinates property meetings and participates in problem solving around property issues.

· Addresses and resolves property issues and/or complaints about the property in a timely fashion.

· Conducts daily and monthly inspections of the property (ies) to ensure LHA’s Impression & Safety Standards are met.

· Ensures compliance with the lease and addendums, and house rules.

· Performs annual inventory of fixed assets.

· Works with LHA staff to prepare and manage an annual budget for the property.

· Explores opportunities for revenue growth and/or expense reductions.

· Documents issues in the system in a timely and accurate manner.

2. Leasing Management

· Carries out “First Impression Tours” of the property and resident units.

· Manages unit turnovers, coordinates with Maintenance staff to make units available as soon as possible and avoid delays and additional costs; works with LHA staff to refer wait list applicants for vacant units.

· Works with LHA Finance staff on security deposit refunds according to State and Federal laws.

· Depending on property, manages leasing process from initial application and lease-up through move-out; maintains communication with LHA staff on wait list management.

· Maintains detailed, organized, and accurate resident files and maintains a high degree of confidentiality following all agency protocols and applicable laws.

· Carries out rent collection process according to LHA’s procedures, including data entry and rent rolls.

· Conducts inspections of resident units to maintain LHA’s Impression & Safety Standards.

· Processes renewals and re-certifications; processes lease terminations.

· Manages, monitors, and enforces lease violations in a consistent manner in accordance with LHA guidelines; serves and follows-up on violation notices in accordance with applicable law.

· Works with partner agencies to prevent and do early intervention regarding lease violations to work with residents to help them stay housed, if possible.

· Certifies eligibility using federal, tax credit, and local program guidelines.

· Works closely with all LHA departments, funding agencies, and local agencies when required.

· Documents issues in a timely and accurate manner.

3. Residential Community Development

· Fosters a welcoming and empowering resident culture.

· Adheres to LHA’s and the City’s organizational attributes; leads by example in all written/verbal communication and personal interactions with residents.

· Conducts orientations that promote a welcoming environment for new residents.

· Coordinates and works with residents to support social and educational programming offered within the building.

· Receives and responds to all resident or public feedback in a timely, respectful, and thoughtful manner.

· Facilitates conflict resolution among residents.

· Provides information and warm referrals to residents that could benefit from resources provided by community-based agencies.

· Investigates disturbances and lease violations; reports suspicious or criminal activity to the appropriate law enforcement authorities to ensure the safety of the residents and property.

· Anticipates unsafe circumstances and acts accordingly to prevent accidents or injuries.

· Documents issues in a timely and accurate manner.

4. Compliance Management

· Performs verifications of assets, income, and rent payments for resident certifications and recertifications.

· Performs complex calculations of assets, income, and rent payments for resident certifications and recertifications.

· Prepares for and participates fully in audit(s), site visit(s), and monitoring(s)conducted by funders, investors, and regulatory partners.

· Ensures properties comply with all investor and funder requirements.

5. Active and supportive member of the LHA team

· Fosters a culture of team collaboration with fellow Community Managers, Community Assistants, Maintenance Technicians, and other LHA staff.

· Actively works with Maintenance, HCV, Administration, and Property Management on strengthening knowledge and execution of portfolio and property management, as well as process and procedural improvements and opportunities for teams and the greater organization.

· Interact with co-workers and residents in an effective and professional manner using strong interpersonal communication skills.

6. Training/Knowledge Acquisition

Actively participates in training and learning opportunities to increase and demonstrate knowledge and application of public housing best practices, LHA policies and procedures, and current laws and requirements.

7. Performs other duties as assigned to meet the needs of LHA.

Required Qualifications:

Associate degree in business administration or related field and/or 2 or more years of progressively responsible property management experience, including affordable housing program experience (HUD 202, LIHTC, Housing Choice or other voucher programs). Proficiency in Word, Excel, and Outlook with a strong working knowledge of computers. Ability to complete Fair Housing training within thirty days of employment. Valid Colorado driver’s license, good driving record, background check and drug screen required.

Desired Experience, Knowledge, and Qualities:

• Must be competent in working with people of diverse backgrounds and vulnerable populations.
• Demonstrated ability to manage difficult or emotional situations in a professional manner, and build positive and productive relationships in various settings, including within the LHA, the City of Longmont, with residents, and community partners.

· Demonstrated professional, courteous, and effective communications skills, both written and verbal.

· Proven ability to professionally manage difficult situations and resolve interpersonal conflicts effectively.

· Ability to establish and maintain appropriate professional boundaries with residents, and to foster a healthy and empowered resident culture.

· Committed to providing excellent customer service.

· Ability to demonstrate active listening and engagement in an understanding and consistent manner when interacting with residents.

· Knowledge of behavioral de-escalation techniques is preferred.

· Ability to make sound, independent judgments.

· Assume responsibility for completion of a complex workload without immediate supervision.

· Demonstrated time management and organizational skills.

· Demonstrated ability to perform detail-oriented work accurately with excellent math skills.

· Highly desired to be Bilingual English and Spanish, written and verbal.

· Ability to work well with co-workers and strengthen the LHA team.

· Maintain balance between supporting housing retention for tenants and ensuring compliance with lease requirements.

· Knowledge of trauma informed care principles and practices is preferred.

· Knowledge of multi-family rental housing management software programs (Yardi preferred).

Selection process will include complete job description review, personal interview, background investigation, criminal background check, and substance screening.

Working Environment:

This position works in an office setting requiring the ability to lift up to 20 pounds, occasional lifting, carrying, walking, bending and standing; frequent hand/eye coordination and finger dexterity to operate personal computer and office equipment, vision acuity, speech and hearing. Ability to access all areas of the building for required property inspections. Frequently uses standard office equipment including: personal computers, calculators, printers, and copy machines. Office setting is located within the property(s) to be managed and employee may often be the only staff person on site.

DEADLINE: Open Until Filled

An ONLINE APPLICATION is required. This job is Open Until Filled. The online application process is available for this position on our website at www.longmontcolorado.gov/jobs. Resumes will be accepted in lieu of the full City Application; however, they must be submitted via the City application site for consideration. Open Until Filled positions may close without advance notice. To be considered, please apply as soon as possible. For more information, call (303) 651-8609.

The Housing Authority of the City of Longmont is an equal opportunity employer and seeks to employ and assign the best qualified personnel in a manner that does not discriminate based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status or characteristic protected by law.

Longmont Housing Authority and Longmont Housing Development Corporation

350 Kimbark Street, Longmont, CO 80501 PH: 303-651-8581 FAX: 303-682-2899 TTY: 711 www.longmonthousing.org

Job Type: Full-time

Pay: $5,122.00 - $5,691.00 per month

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

Salary : $5,122 - $5,691