What are the responsibilities and job description for the 911 Call Center Specialist position at City of Los Altos, CA?
About the Job
The City of Los Altos, CA is seeking a 911 Call Center Specialist to join our team. As a member of our Police Department, you will be responsible for handling emergency and non-emergency telephone calls from the public, dispatching police units, and maintaining contact with police personnel in the field.
Responsibilities
- Receive emergency and non-emergency telephone calls from the public for police, fire, or other emergency services.
- Dispatch police units and maintain contact with police personnel in the field to ensure timely responses to emergency situations.
- Assist police personnel in the field by quickly and accurately researching and relaying criminal history information and other requested data.
Requirements
- A minimum of one year of public safety call-taking and radio dispatching experience.
- Basic P.O.S.T. Dispatch Certificate.
- Excellent communication and problem-solving skills.
