Risk Management Specialist

Overview

The City of Louisville is seeking a Risk Management Specialist to join our Human Resources team! The Risk Management Specialist will work under the general supervision of the Director of Human Resources and manage the administration of Property & Liability insurance along with Workers’ Compensation insurance, ADA and Safety programs. This role will have experience identifying and analyzing risks; coordinating loss-control and safety programs. Will ensure property, liability, casualty and workers' compensation insurance programs are compliant with current regulations. Serves as City point person on all resources to bolster safety and loss control initiatives for the City as well as employees and the public.

Examples of Duties

• Works within the Human Resources Department and acts as the primary point of contact for Risk Management related issues.

• Collects, analyzes, and reports all property, liability, auto, and casualty claims and works with insurance provider to ensure timely resolution.
• Investigates accidents and insurance claims, establishes and maintains records as necessary.
• Assists in developing and implementing policies and procedures for management of property, liability, an casualty claims.
• Manages the billing of liable parties for any claims not submitted to the City’s insurance provider for reimbursement.
• Coordinates with City departments along with the City’s insurance carrier and broker to manage claims and related risks.
• Works with insurance carrier in conducting safety and loss prevention audits of facilities, job sites, and procedures; responsible for the review of audits
• Organizes and manages annual insurance renewal, providing updates related to budget impact to the Director of Human Resources and Finance Director.

• Oversees and manages all workers’ compensation claims from initial report to resolution.
• Engage with appropriate stakeholders to resolve potential safety issues.
• Ensures compliance with all laws and regulations around Workers Compensation and stay informed of any regulatory changes.
• Screens workers' compensation cases and determines appropriate procedures to be followed.
• Investigates workers' compensation cases and analyzes cases for relevant facts.
• Contacts and coordinates with physicians, workers, injured employees, and co-workers to secure information to be used in case determinations.
• Files workers' compensation claims with our third party administrator.
• Track claim process and identify potential delays or revisions.
• Explains benefits and answers inquiries regarding workers' compensation to employees and supervisors.
• Coordinates return to work programs, light duty assignments and job modifications and retention.

• Evaluates and addresses public ADA concerns with the goal of equity, access and inclusivity in programs and facilities. Serves as primary point of contact for the public regarding concerns and inquiries on ADA issues.
• Prioritizes public inquiries, complaints, and modification requests such as sidewalk curbs
• Ensures appropriate processes are in place to provide for the prompt and equitable resolution of complaints and inquiries from the public regarding disability and modification requests.
• Maintains a record of all requests, issues, and resolutions regarding modification and accommodation requests.
• Acts as liaison with City departments such as Public Works- Facilities and Engineering to submit ADA requests from the public.
• Works with all City departments and managers to control risk exposures (frequency and severity) by identifying and incorporating best practices for each functional area.
• Chairperson for the City's Safety Committee
• Other duties as assigned.

General Qualifications

Requirements:

• Graduation from an accredited college or university with BA and major work in business administration, public administration, human resources or a related field.
• Four (4) years of progressively responsible professional experience involving workers' compensation claims preferred.
• Five (5) years of experience with administering Property & Liability insurance programs preferred.
• An equivalent combination of acceptable education, training, and experience may be considered. Municipal government experience a plus.

• Strong leadership skills with direct experience in Property & Liability.
• Thorough understanding of Workers’ Compensation laws, regulations and procedures.
• Ability to work independently and use judgement to make logical decisions.
• Ability to identify and analyze safety issues and collaborate to resolve issues.
• Perform research, make recommendations, problem-solve, identify innovative ways to improve organizational health and implement new programs.
• Proficient in Microsoft Office Suite, specifically with Excel, Word and Teams.
• Ability to handle private, sensitive, confidential information appropriately.
• Ability to work collaboratively with departments, citizens and business partners.
• Knowledge and familiarity with the Americans with Disabilities Act (ADA).
• Ability to prioritize tasks and duties to accomplish projects on time.
• Excellent communication and interpersonal skills. Ability to provide information clearly and concisely.
• Ability to demonstrate tact and diplomacy at all times.
• Ability to research projects, report on the status of projects, and prepare a summary report of findings independently
• Excellent time management and organizational skills.

Additional Information

Special License or Certification Required:

• Certified Risk Manager (CRM) certification or willing to obtain within the first year of employment, OR

• Associate Risk Manager (ARM) certification or willing to obtain within first 6 months of employment

• Must have a valid Colorado Driver’s license with a good driving record

Work Environment:

The work is performed mainly indoors in an office environment. At times, the work may involve driving to other locations and may be outside for employee events. The noise level in the work environment is usually low. Work hours are generally Monday – Friday, eight hours each day, with occasional work on weekends or after hours.

Other Necessary Requirements:

A background investigation and reference checks will be conducted on qualified candidates.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; stand, use hands, fingers, handle, or feel objects, tools, or controls; speak and hear. The employee is occasionally required to walk and reach with hands and arms. The employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity:

The City of Louisville offers Equal Opportunity for employment and advancement to all qualified applicants and employees. It is the City’s policy not to discriminate on the basis of race, religion, creed, sex, age, national origin, ancestry or disability unless related to a bona fide occupation qualification. This policy applies to all aspects of employment and the provision of the municipal services. The Human Resources Director has been designated as the compliance coordinator for persons with disability seeking employment and will provide reasonable accommodations for testing and employment to qualified applicants.