Computer Support Specialist - Limited Term

Salary : $36.08 - $45.64 Hourly

Location : Lynnwood, WA

Job Type : Limited Term Full Time Benefitted

Job Number : 2025-00008

Department : INFORMATION TECHNOLOGY

Opening Date : 01 / 18 / 2025

Closing Date : 1 / 26 / 2025 11 : 59 PM Pacific

FLSA : Non-Exempt

Bargaining Unit : AFS

Summary

The City of Lynnwood is seeking a Computer Support Specialist to join their Information Technology (IT) team! This is a 12-month limited term, fulltime, benefitted position.

The Computer Support Specialist provides end-user technical support, desktop, MDM, and mobile computer support, maintenance, configuration, installation, and documentation for hardware and software utilized throughout the City of Lynnwood. This position serves as initial contact for all Information Technology requests for incidents as part of an IT Service Desk team.

Essential Functions

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Provide service desk technical support and respond to customer trouble reports regarding city-issued mobile devices, computers, printers, and other supported technologies.
• Assist in maintaining / updating Service Desk Support documentation of common desktop / application problems.
• Assist technical and administrative staff with software upgrades and schedules; inform customers of service outages and effects of software / hardware upgrades.
• Maintain tracking system of equipment, including the maintenance of appropriate forms and inventory lists for equipment provided to City staff.
• Install, upgrade, and troubleshoot computers within the City's network, including internal components and all peripherals.
• Ensure user problems involving hardware and software support are managed and resolved in a timely, professional manner.
• Analyze, diagnose, then resolve software, hardware, and device connectivity issues.
• Complete basic and advanced or non-routine repair on-site or in the IT workshop; ensure vendors or outside contractors perform technology repairs.
• Record all support interactions within the IT Service Management (ITSM) system and identify when problems need to be redirected or escalated for resolution, tracking, and routing within the ITSM system.
• Document changes related to technology items within the configuration management database relative to inventory control.
• Plan, develop, and provide training to personnel using computers, hardware, and other technology systems.
• Prepare user and technical documentation.
• Automate, package, sequence, and deploy applications and Windows operating systems to the enterprise via Microsoft System Configuration Manager (SCCM).
• Administer Active Directory (creating, updating, and disabling user profiles).
• Ensure the proper function of audio-visual systems and video conferencing software.
• Serve as backup for other staff members in a mutually supportive team environment and respond to system failure and maintenance emergencies.
• Manage Mobile Device Management (MDM) platform by configuring, installing, deploying, and updating applications on city deployed mobile devices.
• Maintain punctual, regular, and reliable attendance for successful job performance.
• Perform other related duties as assigned.

Minimum Qualifications

One year of directly related experience working on an IT Help Desk or an equivalent combination of related education and / or experience. The following education and certifications are not required, but highly desirable :

In place of the above, candidates may demonstrate the equivalent and relevant combinations of experience, education, and training that demonstrate knowledge of the skills and abilities listed above. Must have valid Washington State Driver's License and a driving record acceptable to the City's insurance carrier. Must pass a security background check. Fingerprinting required.

Additional Information

Job Location and Equipment Utilized :

Work is performed in an office environment. Microsoft Windows network Servers, various service desk ITSM tools, Office365.com, business issued computers with associated software and peripherals.

Required Knowledge, Skills and Abilities :

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other functional areas to cover absences or relief, to equalize peak work periods, or otherwise to balance the workload.

FLSA Status : Non-Exempt

Bargaining Unit : AFSCME

For information on City of Lynnwood's benefits, please click on the following link :

Are you willing and capable of commuting to the City of Lynnwood City Hall on a daily basis?

Please explain your experience setting up and troubleshooting office peripherals, such as printers, scanners, and projectors.

What experience do you have with IT ticketing systems? How do you prioritize and manage multiple tickets?

This role requires one year of IT Help Desk experience or equivalent. Can you walk us through your relevant experience and how it prepares you for this role?

Have you worked with an MDM platform to configure, deploy, and update mobile devices? What challenges have you encountered, and how did you address them?

Are you comfortable undergoing a security background check and fingerprinting, as required for this position?

Required Question

Salary : $36 - $46