Police Services Specialist

• $0 Cost Medical.
• RSA Retirement Benefits.

The position is a non-commissioned position within the Records Division. The Police Services Specialist is responsible for the collection, organization, retention, and retrieval of all incidents brought to the attention of the Police Department. The Specialist is also responsible for interacting with and giving information to members of the public. Much of the work involves entry and updating of data into the Department’s computerized information system. This position requires considerable contact with the general public, all Department employees, law enforcement professionals, and great customer service skills are a must. The Police Services Specialist must be willing to work any shift, irregular hours, extended hours, weekends, holidays, and at times with little or no notice; and shift assignment may be changed at management’s direction.

• Reviews reports turned in from Officers on all shifts; copies reports for Court and Investigations.
• Prepares a folder on each case report and enters information in computer on cases, arrest, and accidents.
• Answers calls for the department, handle citizens at front office and answer calls to Animal Control/Alarms.
• Processes mail requests for copies of reports.
• Handles funds taken for copies of case/accident reports and alarms.
• Releases impounded vehicles to owners, logs tickets and enters in RMS (Records Management System). 
• Enters warrants into NCIC (National Crime Information Center); validates warrants, stolen articles, vehicle, weapons and missing persons that have been entered into NCIC for the State of Alabama.
• Monitors security cameras in the holding cell when an arrest has been made; runs inquiries on vehicles, persons, etc., for Officers in the field, and runs criminal histories for Police, Investigations, Court and Airport Security.
• Responds to officer assistance requests by telephone, radio system, or in person; provides a variety of information regarding addresses, case details, warrants, license plate registrations, stolen property, and driving records.
• Enters, clears, and verifies information regarding stolen, repossessed, or towed property and missing persons into a multitude of law enforcement computer systems. Proofreads information entered or submitted by other office personnel. Generates regularly recurring reports from entered data as assigned.
• Confirms outside agency warrants served or vehicles recovered for exact matches; locates in computer; provides recovery or warrant information to agency.
• Notifies off duty personnel of emergency situations; serves as a member of the emergency notification center in case of emergency such as tornadoes, flood, hazardous material spills, or other emergencies.
• Sells animal licenses and processes license information in database.
• Handles radio traffic from officers when working the Radio position.
• Maintains alarm database, processes and alarm billing statements.
• Performs various other clerical and administrative work as directed by the Major, Captains or Chief of Police.
• Collects and submits crime data to Uniform Crime Reporting System.
• Fingerprints citizens for background checks and adoptions.

Job Conditions:

• Must be flexible to assist other areas in the department.
• Must be able to work nonstandard hours and be available for work on weekends and holidays. 
• Flexibility to work additional hours when needed.
• Duties are performed in an office environment while sitting at a desk or computer terminal or standing at a counter. 

Education and/or Experience:

• High School graduate or GED, additional related education a plus.
• Zero to one (0-1) year of experience required in order to perform and comprehend the required knowledge, skills and abilities.
• Previous office experience is preferred.

Additional Requirements:

• Clear radio/telephone voice.
• Ability to obtain and maintain state certification on National Crime Information Center (NCIC), Alabama Criminal Justice Information Center (ACJIC) and other law enforcement databases.
• Strong background record required, due to accessibility to city property and state and federal confidential information through NCIC.

• Knowledge of business English, spelling, arithmetic and grammar.
• Knowledge of modern office practices, procedures, systems and equipment.
• Knowledge of secretarial practices and procedures.
• Ability to follow regulations pertaining to access and release of reports/records.
• Ability to establish effective working relationships with the general public and other City employees.
• Ability to communicate effectively, both orally and in writing.
• Ability to perform duties under strict timelines and stressful conditions.
• Ability to consistently demonstrate a high level of judgment and discretion required for maintaining confidential and sensitive information.
• Ability to make responsible decisions in accordance with established policies and procedures.
• Ability to establish and maintain effective working relationships with others.
• Skill in the operation of Microsoft Office programs.

Physical Capabilities:

• This position’s physical requirements involve sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.  
• The work is performed while typically sitting at a desk or table or while intermittently sitting, standing, or stooping.
• The employee occasionally lifts light objects.

Salary : $40,770 - $45,001