What are the responsibilities and job description for the Customer Service and Billing Assistant* - Hourly position at City of Madison, WI?
Salary : $24.29 Hourly
Location : Madison, WI
Job Type : HOURLY
Job Number : 2025-00006
Department : Water Utility
Opening Date : 01 / 15 / 2025
Closing Date : 1 / 23 / 2025 11 : 59 PM Central
Comp. Group / Range : 17 / 00
General Description
The City of Madison is looking to fill a temporary 8-month position to fulfill administrative support, financial and customer service work at Madison Water Utility. We are seeking a friendly and patient individual to serve the diverse community of Madison residents. The ideal candidate will enjoy face-to-face customer service and be able to manage multiple phone calls and walk in visitors in a fast-paced environment while using billing software. This position will work independently under the general supervision of the Customer Service Supervisor.
Schedule : Monday through Friday, 7 : 30 a.m. to 4 : 00 p.m. Part time hours may be available.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
- Provide information to customers on how to use the payment site
- Process billing receipts and payments
- Research returned bill and notices for correct mailing address and update customer's account
- Utilize the billing software to make changes or input information to customer's accounts
- Provide administrative support relative to the billing area of what Water Utility
- Provide a positive, friendly presence representing Madison Water Utility
- Process water service and meter applications into respective software, generate invoices and take payments
- Provide pertinent information to Field Service Analysts and other sections as warranted
- Process Hydrant Use Permits and record payments when received
- Keep track of and provide pertinent information to Hydrant Inspectors including list of hydrants
- Calculate, prepare and mail invoices for hydrant use charges and hydrant flow tests
- Ensure valves and keys are retried in timely fashion when hydrant use is complete
- Monitor general public email boxes and respond to general questions
- Perform related work as assigned
Minimum Qualifications
All applicants will be considered for this position. Depending on the number of applications, random selection may be used to determine who will proceed to the interview process.
The successful candidate will have the following skills and abilities :
Special Requirements
Physical Requirements :
Work in this position is primarily sedentary, requiring the ability to sit / stand at a desk, answer phones in a high paced call center, and work on a computer with multiple monitors for extended periods of time.
Hourly employees are eligible to earn sick leave and may qualify for other benefits depending on the number of hours worked. Please visit our for more information.
Please indicate which types of positions you are interested in pursuing :
Required Question
Salary : $24
