What are the responsibilities and job description for the Head Attendant (Hourly) position at City of Madison, WI?
General Description
The City of Madison is looking to fill an aquatics head attendant position. The successful candidate will be responsible for directing the daily operations of the Goodman Pool concessions and admissions. Under the supervision of the on-duty aquatics supervisor, the head attendant will lead a team of concessions and admissions attendants to facilitate successful operation of the related areas of the Goodman Pool. This position will input supply inventories on a daily basis, serve as the point of contact for customer service and provide direction to staff. The successful candidate will use considerable judgment and professionalism in their daily work.
Hours
During the Aquatics season, the Aquatics Head Attendant will work 40 hours per week.
APPLICATIONS WILL BE ACCEPTED UNTIL THE CLOSING DATE. HOWEVER, THE SELECTION MAY BEGIN PRIOR TO THE CLOSING DATE BASED UPON THE NEEDS OF THE PARKS DIVISION.
Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn’t match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.
Examples of Duties and Responsibilities
- Coordinate the daily operations of the Goodman Pool Admissions and Concessions areas
- Monitor the work of concessions and admissions attendants and appropriately manage customer service issues
- Implement required cash handling and inventory control procedures
- Generate daily reports related to inventory
- Recommend programming changes
- Perform daily inspection of cleanliness of facilities and ensure that the facility meets required health department standards
- Direct admissions and concessions staff to perform cleaning tasks
- Oversee Goodman Pool admissions staff and evaluate admissions practices to ensure they meet the customer service standards of the Aquatics Program
- Assist with making Goodman Pool Membership Passes
- Enter scholarship information into our Recreation Programming Software
- Run errands to ensure adequate supply of inventory for Goodman Pool
- Perform related work as assigned
Minimum Qualifications
- Two (2) years of customer service experience with six (6) months in a leadership position requiring the evaluation of staff.
If an applicant does not possess the specific requirements outlined above, HR will review the application materials to determine if the applicant possesses the following equivalent experience:
Two (2) years of experience in applying the following:
Two (2) years of experience in applying the following:
- Customer service principles and the ability to tactfully manage difficult situations with professionalism.
- Use computer software programs associated with the position, including Microsoft Office.
Familiarity with the following:
- Product inventory methods and reconciliation processes.
- General business administration concepts related to restaurant operations.
The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.
Special Requirements
Employee will be required to successfully obtain a State of Wisconsin Food Service Manager Certification by May 13, 2024.
Ability to meet transportation needs of the position.
Ability to meet transportation needs of the position.
- Payroll title for the position is Concession/Boat Launch Coordinator (Hourly)
