Park Ranger Supervisor

Salary : $76,903.32 - $91,258.70 Annually

Location : Madison Parks, WI

Job Type : PERMANENT FULL TIME

Job Number : 2024-00474

Department : Parks Division

Opening Date : 01 / 23 / 2025

Closing Date : 2 / 3 / 2025 11 : 59 PM Central

Comp. Group / Range : 18 / 8

General Description

The Park Ranger Supervisor provides supervisory level support for the Park Ranger Program to ensure safe, enjoyable, and responsible use and stewardship of park spaces and professional internal and external customer service support. Through dedicated staff, this individual will ensure parks are programmed and given purpose to promote health and wellness, equity, inclusion, accessibility, safety, sense of belonging, and connection with the environment throughout the entire parks system.

This is a highly independent supervisory position responsible for organizing, directing, monitoring, and evaluating numerous aspects and activities of the Parks Division. This position serves as the direct supervisor for the Park Rangers, Volunteer Coordinator, Lake Access, Dogs in Parks, and Disc Golf programs. Additionally, this position is the primary point of contact for police, fire, 911-call center, community outreach teams, and park patrons.

The selected candidate will be responsible for Manager-on-Duty schedules, assignments, and trainings; ordinance evaluation and policy development; will ensure dog park and disc golf access; will work with "Adopt Ice" groups; will oversee monitoring of ice rinks and snow routes for maintenance issues; will support winter concessions; and will coordinate and oversee volunteer activities. Additionally, this position facilitates successful park special events, athletic and shelter rental experiences, and has frequent interaction with park patrons through promoting the Parks Behavioral Policy and providing onsite customer service.

Employees may be eligible for loan forgiveness through the .

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community.

Examples of Duties and Responsibilities

Supervision of Ranger Program

• Hire, train, supervise, schedule, and evaluate full-time and part-time staff and volunteers, ensuring adequate staffing levels for operations, programs, and events.
• Oversee new employee onboarding and training.
• Approve employee payroll and process personnel actions.
• Provide staff performance feedback and make decisions on disciplinary actions and terminations.
• Conduct regular all staff, one-on-one, and on-the-spot meetings to ensure clear communication. Set expectations, share information, inspire creativity, receive feedback, and include employees' voices in planning, problem solving, and decision-making processes.
• Develop and manage operating budget and capital improvement plan.
• Ensure effective and efficient services, including administrating the Parks Behavioral Police and reviewing, analyzing, and enforcing Madison General Ordinances.
• Prepare and maintain operational reports, records, and statistics, including calls for service, areas of high incidents, special events, and sound-level monitoring.
• Review citations and manage challenging customer issues, including representing the Parks Division in Municipal Court for ordinance violation matters.
• Develop and implement process improvements to enhance staff and patron safety, increase efficiency, improve patron experiences, and establish documented operating standards.
• Make recommendations for new and existing policies.

Supervision of Evening and Weekend Operations

Dog Park, Disc Golf, Cross Country Ski, and Lake Access Permit Operations

Volunteer Coordination

Administration and Outreach

Minimum Qualifications

Training techniques;

The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities.

For the complete list of the knowledge, skills, and abilities, please reference the classification specification.

Special Requirements

Physical Requirements :

The City of Madison offers excellent pay and benefits for employees. City Ordinances, handbooks, and labor contracts provide specifics; the description here is not to be considered a binding statement but offers an informal summary.

Compensation

The City of Madison strives to pay competitive wages. View the current for pay for all classifications. Employees receive increases based on tenure with the City.

Benefits

The City offers a competitive benefits package, including a generous leave package, a variety of insurance options, and non-traditional benefits such as optional pet insurance, a bus pass for all employees, and the possibility of flexible work schedules. A brief summary of benefits is listed below. Please visit our for more information.

Leave

Vacation is earned upon starting employment and can be used after completion of probation. The general vacation schedule is below.

0-3 years 10 work days of vacation

After 3 years 12-1 / 2 days

After 7 years 15 days

After 11 years 17-1 / 2 days

After 15 years 20 days

After 19 years 25 days

After 27 years 27 days

Employees earn 3.5 personal days in addition to vacation.

Employees receive eight official paid holidays (New Year's Day, Martin Luther King, Jr. Holiday, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving, Christmas Day), as well as 3 paid leave days (the Friday after Thanksgiving, Christmas Eve, New Year's Eve).

Employees also earn 13 sick days annually that may accrue to a total of 150 days.

Retirement

The City of Madison participates in the Wisconsin Retirement System through the State of Wisconsin Department of Employee Trust Funds.

Insurance

The City of Madison offers a variety of optional insurance programs including :

Other Benefits

The City offers numerous other benefits and programs for employees, including :

Please indicate if you have completed any of the following degree programs. (Check all that apply. A degree is not required for this position.)

How much experience do you have working with the public that involved responsibility for interpreting and enforcing rules, regulations, policies, laws, or ordinances.

Please indicate if you have experience working in any of the following types of institutions. (Check all that apply)

Please indicate which of the following related duties and responsibilities you have performed. (Check all that apply)

Please list where, and for how long, you performed each duty or responsibility that you checked above. If you have not performed any of the above duties or responsibilities, please respond with N / A.

How much experience do you have as a supervisor responsible for directing the work of staff? (Check all that apply)

Please indicate if you have been responsible for any of the following supervisory functions. (Check all that apply)

Please indicate if you have any of the following experience working with capital and / or operating budgets. (Check all that apply)

Please indicate if you currently hold any of the following certifications. (Check all that apply)

If you selected Other related certification above, please indicate the certification(s) you received.

Required Question

Salary : $76,903 - $91,259