What are the responsibilities and job description for the Network Technician position at City of Maple Grove, MN?
About Maple Grove, MN
Maple Grove is a forward-thinking, thriving community in the northwest suburbs of the Twin Cities metropolitan area. We are home to over 70,000 residents with a projected population of 90,000 by 2040 with 2,500 acres of undeveloped land. The City of Maple Grove is proud to employ over 250 benefit-earning employees, 500 part-time, casual, temporary, seasonal employees, and 100 paid-on-call firefighters to staff our many departments. We provide public safety, public works, community and economic development, parks & recreation, and many other important public services to a growing community.
The Position
Come join our dynamic Information Technology team as a Network Technician! As the Network Technician, you will play a vital role in maintaining and enhancing the City’s technological infrastructure. Additionally, you will provide essential help desk support, assist with the setup and troubleshooting of PCs, servers, and network systems, and manage a variety of software applications. Collaborating closely with the Network Administrator, you will have the opportunity to develop your skills while contributing to impactful IT initiatives that serve our community. If you are passionate about technology and dedicated to supporting user needs, we welcome you to apply and help us achieve excellence in our IT operations. The City of Maple Grove provides competitive salaries along with exceptional medical and dental benefits, generous sick and vacation time, and a state-operated pension plan to ensure your long-term success. Join us today and become a vital member of our team, committed to delivering unforgettable experiences for our residents!
Hiring Timeline
*Subject to change*
Application window closes- January 29
First round interviews- February 18 & 19
Final interviews- February 24
Council approval- March 17
Tentative start date- March 31
Responsibilities
- Assists in the administration of the Microsoft network, including managing user and email accounts, monitoring disk space usage, configuring and installing Windows PCs, laptops, and mobile devices, and troubleshooting Windows environments and various PC-related issues.
- Assists in the administration of several citywide software applications, including LaserFiche, Milestone Video Surveillance, SQL, SharePoint, and Microsoft 365.
- Handles day-to-day help desk requests.
- Manages network backups and restores.
- Oversees software patching and deployment.
- Provides training and ongoing support to end-users.
- Utilizes Track-it Help Desk to track and manage work orders.
- Conducts ongoing research and recommends ideas to enhance the technology infrastructure throughout the City.
Knowledge of:
- Microsoft Windows network administration, including network management, troubleshooting, security, and reporting.
- Personal computer hardware and software deployment, troubleshooting, setup, configuration, and repair.
- Modern computer operating systems, including the latest versions of Windows (desktop and server), and the Microsoft 365 suite of applications, including Teams, OneDrive, and SharePoint Online.
- SharePoint Online implementation, management, and collaboration tools within Microsoft 365.
- Voice over IP (VoIP) telecommunications systems and unified communications platforms.
- Networking hardware and peripherals, including switches, routers, wireless access points, and firewalls.
- Cybersecurity principles, practices, and tools for securing systems and networks.
Ability to:
- Organize and prioritize work effectively.
- Establish and maintain effective working relationships both within and outside the office.
- Communicate clearly and concisely, both orally and in writing.
- Maintain mental capacity conducive to effective interaction and communication with others.
Qualifications
Equivalency: An equivalent combination of education and experience closely related to the duties of the position MAY be considered.
Need to have:
- Associates Degree in Computer Science or related field from an accredited college or university.
- Two years of recent experience in technical computer support, including strong troubleshooting skills for hardware and software issues.
- Working knowledge of Microsoft Windows and Microsoft Server.
- Possession of or ability to obtain an appropriate, valid Minnesota Driver’s License.
- Bachelors Degree in Computer Science or related field from an accredited college or university.
- Experience working within IT for a municipality.
- Experience with any of the following: Micrsoft 365, SharePoint collaboration, scripting languages, patch management, application deployment, document imaging (LaserFiche), VOIP (Cisco), IP video system (Milestone Surveillance), VPN and remote access, mobile computing (Panasonic Toughbooks, CradlePoints), and experience with tablestand smartphones both iOS and Android.
- Ability to speak multiple languages
Supplemental Information
WORKING CONDITIONS
Environmental Conditions:Office environment; exposure to computer screens.
Physical Conditions:
Essential and other important responsibilities and duties require maintaining physical condition necessary for sitting or standing for prolonged periods of time; may be required to kneel and bend when installing computer systems; manual dexterity; adequate speech, hearing, and vision required; operate assigned equipment.
