Police Services Representative

• Processes reports by sorting and checking for missing reports, entering on computer, filing and making copies.
• Teletypes police messages to and from other agencies.
• Performs duties at the front desk including working the switchboard, dealing with citizens, bonding people out of jail, and processing tow-ins.
• Assists general public in obtaining reports and information, and collects money for reports.
• Operates microfilm reader/printer.
• Assists administrative personnel in clerical duties by answering phones.
• Assists with weekly payroll as needed.
• Answers phones and takes messages for officers.
• Verifies all information stored on GCIC by monitoring validation reports from GCIC, completes form letters on each entry, and writes supplementals to upgrade information.
• Verifies all GCIC/NCIC entries.
• Runs suspended/revoked licenses taken by officers through GCIC for status, completes forms and makes copies of reports and licenses, mails original to state and files copies.
• Runs criminal history checks.
• Monitors closed circuit TV system.

• High school graduate or GED is required at a minimum. Associate degree in business, office technology, or a related area from an accredited college is preferred.
• Minimum of two years of experience in a clerical office position, preferably in a police environment.
• Knowledge of Police department practices, policies and procedures, and administrative functions.
• Knowledge of police radio codes and signals.
• Ability to operate personal computer and MS Office Suite software including Word, Excel, Outlook and other applications as needed.
• Ability to pass Georgia Crime Information Center certification test.
• Ability to pass a background investigation including criminal and credit history and a polygraph test.
• Ability to operate a switchboard, police radio, typewriter, fax and other office machines.
• Ability to use maps, Atlas and other reference materials.
• Ability to interact with the public in an effective and courteous manner.
• Ability to follow instructions.
• Ability to work any shift (required because department open 24-hours per day).
• Required to be a Notary Public
• Required to sign an Awareness Statement, which states that the employee can be fined or face criminal prosecution if incorrect information is released.

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