What are the responsibilities and job description for the Customer Service Representative position at City of Marysville, WA?
Salary : $30.39 - $37.01 Hourly
Location : Marysville, WA
Job Type : Full-time regular
Job Number : 00808
Department : Finance
Division : Utility Billing
Opening Date : 01 / 07 / 2025
Closing Date : 1 / 15 / 2025 11 : 59 PM Pacific
Position Summary
Please attach a resume to your application. Applications without resumes will be considered incomplete.
This position provides business office clerical assistance and often serves as the first point of contact for customers seeking services or information. Positions in this class perform a variety of routine clerical tasks and follow established procedures and general directions. Although the position may operate independently, the work is routine and repetitive with supervision or guidance readily available.
Examples of Job Duties
Other duties may be assigned as needed.
- Answers telephone, routes calls, and conveys messages; provides information to a variety of customers on the telephone or at the customer service counter.
- Processes and enters data / information into computer to prepare a variety of documents.
- Receives, receipts, and enters payments into the financial system.
- Totals and balances payment batches, prepares various payments for deposit.
- Compiles records, reports, correspondence and packets of information.
- Sorts and files records, reports, and other documents.
- Photocopies, scans, and distributes a variety of information for internal and external customers.
- Performs receptionist and other clerical and office support responsibilities as needed.
In addition to the essential duties listed above, the following essential duties are also performed specific to the department assigned.
When assigned to Public Works Department :
When assigned to Finance Department :
Qualifications
A combination of the experience, education, and training listed below which provides an equivalent background to perform the work of this position.
Experience :
Education and Training :
Licenses or Certificates :
When assigned to Finance Department :
Work Environment
The physical demands and characteristics of the work environment described here are representative of those occurring in the performance of the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the essential functions of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift up to 10 pounds; and occasionally lift and / or move 10 to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
This position works in an office, and the noise level in the work environment is usually low to moderate.
This position description generally describes the principle functions of the position and the level of knowledge and skills typically required. It does not constitute an employment agreement between the employer and employee, and it is subject to change as the needs of the employer and the requirements of the job change.
Teamsters union
The City of Marysville offers a comprehensive benefit package for regular full-time employees.
Regular part-time employees may be eligible for medical and dental coverage; however, they are not eligible for vision coverage. Their spouses and dependents are not eligible for health insurance coverage.
Note : Represented employees may receive some or all of the benefits listed below based on their union contracts. Those employees should consult their union agreements for specific information about their benefits)
Insurance Benefits :
Employer pays 100% of employee's monthly premiums and 90% of dependent / qualified domestic partner's premiums.
Vision
Dental
Employee Assistance Program
Dual Insurance Incentive Program
Vacation and Holiday Pay
Sick Leave
Jury Duty / Military Leave
Investment and Retirement Programs :
457 Deferred Compensation (voluntary)
HRA / VEBA plan
Voluntary Benefits :
Flexible Spending Account Plan
Direct Deposit
Credit Union Membership
Following is a series of supplemental questions designed to assess your work-related experience and qualifications. Please note that as part of the screening process your responses will be reviewed in conjunction with your general online application. The employment history and education detailed in your general application must validate / support your responses to the supplemental questions. A resume will not substitute for the general online application or supplemental questions; responses such as "see resume" or "see application" will not be considered. Do you agree to answer each question truthfully and that your responses can be supported by your general application / work history and by your references?
Do you have experience working for a public agency? (federal, state, county, city, public school, etc.)
Please indicate the number of years of experience that you have working in customer service :
Required Question
Salary : $30 - $37