IT Technician/ Tier 1 Helpdesk

What we offer: Excellent benefits package includes health, dental and vision insurance, life insurance, retirement pension with Tennessee Consolidated Retirement System, Section 457 plan, Roth IRA, eleven paid holidays and 24-hour access to an onsite, fully equipped fitness center. Full-time employees accrue paid vacation and sick leave upon hire.

Closing Date: Open until filled.

Position Title: IT Technician/ Tier 1 Helpdesk

Position Type: Full-time; Non-Exempt

Starting Hourly Pay Range: $24.45-$34.55 (Depending on experience)

Benefits: Excellent benefits package includes health, dental, and vision insurance, life insurance, retirement pension with Tennessee Consolidated Retirement System, Section 457 plan, Roth IRA, and 24-hour access to an onsite fully equipped fitness center.

Closing Date: Open until Filled. Review of applications upon receipt.

About This Opportunity:

The IT Technician / Tier 1 Helpdesk installs, maintains, and repairs computer systems while providing first-level support. This role involves troubleshooting technical issues and ensuring compliance with security standards.

Essential Functions:

The following functions are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

• Installs, maintains and repairs personal computers, operating systems and software. Installs, updates and maintains programs. ·
• Builds, configures and installs PCs and printers. ·
• Connects PCs to the network. ·
• Troubleshoots and maintains hardware and software systems. ·
• Assists users in the program use of hardware and software. ·
• Complies with the privacy and security standards as outlined in the HIPAA compliance policies and procedures. ·
• Establishes and maintains positive and collaborative working relationships with other team members and users.
• The Tier 1 Helpdesk Technician serves as the first point of contact for all IT-related support requests, ensuring prompt and efficient resolution or escalation of technical issues to higher-tier support. This role supports end-users by troubleshooting software, hardware, and network-related problems while maintaining accurate records and documentation.

Knowledge, Skills, and Abilities:

• General knowledge of the operation, uses and capabilities of computer equipment.
• Thorough knowledge of methods and techniques used to maintain and repair computer equipment.
• Thorough knowledge of the hazards of the work and of necessary safety precautions.
• Ability to understand and carry out written and oral instructions.
• Ability to read and understand maintenance manuals and to work from sketches, drawings and diagrams.
• Ability to establish and maintain effective working relationships with associates.
• Skill in the use of computer equipment.

Education and Experience:

• Associate’s/Technical degree and moderate experience in installing and repairing compatible PCs including hardware and operating systems, or equivalent combination of education and experience.

Special Requirements:

Valid driver's license in the State of Tennessee.

Physical Requirements:

This work requires the frequent exertion of up to 10 pounds of force and occasional exertion of up to 25 pounds of force; work regularly requires speaking or hearing, frequent sitting, using hands to finger, handle or feel, reaching with hands and arms and repetitive motions and occasionally requires standing, walking, pushing or pulling and lifting; work requires close vision and ability to adjust focus; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels; work requires preparing and analyzing written or computer data, using measuring devices, assembly or fabrication of parts within arm’s length, operating machines and observing general surroundings and activities; work has no exposure to environmental conditions; work is generally in a moderately noisy location (e.g. business office with computer printers, light traffic).

How to Apply:

A City of Maryville employment application is required for consideration. An electronic application is available on our website, www.maryvillegov.com/jobs. Paper applications are available in the front lobby of the Maryville Municipal Building, 400 W. Broadway Ave., Maryville, TN 37801. Please submit your application and resume by email to humanresources@maryville-tn.gov , by fax to 865-273-3434 or in person in Human Resources.

City of Maryville is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $24.45 - $34.55 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Hourly pay
• Overtime pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• PC installation and repair: 1 year (Preferred)
• IT Helpdesk: 1 year (Required)
• Computer install and repair: 1 year (Required)

Work Location: In person

Salary : $24 - $35