Mall Manager

The City of Mason City is accepting applications for a full-time Mall Manager. This position will be responsible for ensuring the smooth and successful operation of both the mall and mall office, completing a variety of day-to-day office and administrative tasks and supporting other business activities.

Responsibilities:

• Responsible for running the mall office, greet and assist visitors, and manage public interactions whether in person, by phone or email.  Resolves customer complaints or issues. 
• Responsible for oversight of the cleanliness, routine maintenance, and basic security of the Mall, through supervision and use of assigned staff.
• Directs, supervises, evaluates, trains, and recommends discipline assigned staff.
• Provides leadership on tenant issues, including preparation of leases, providing leasing recommendations to the City Administrator, and resolution of tenant concerns.
• Monitor mall expenditures, handles administrative processing of mall tenant contracts (rent, service etc.).  Perform basic bookkeeping activities.  Maintain files and records with effective filing system.
• Coordinates mall events, promotional activities and seasonal decor, often in partnership with local community resources.  Markets mall activities through online media sources, social media and printed materials.
• Monitor office supplies inventory and place orders.  Assist in vendor relationship management.
• Support other staff and management with various administrative tasks (redirecting calls, disseminating correspondence, scheduling meetings etc.).  May assist the City Administrator on special projects related to the Mall.

Minimum Qualifications:

• Graduation from high school or GED from an accredited institution of higher learning.
• Three (3) years of experience working in an office environment. 
• Associates Degree or 60 hours of college level coursework from a recognized accredited institution with specialized course work in general office practices is not required, but would be helpful.
• Equivalent education and experience.
• Proficiency in Microsoft Word and Excel.

Salary : $45,989