RESOURCE TECHNICIAN I (TAX & FINANCE)

General Statement of Duties and Distinguishing Features of Class

Under the direction of the Assistant City Manager, Finance Director or designee the position of Resource Technician I perform a variety of complex administrative duties involving projects and procedures in a single and/or multiple departments as assigned.  The position will receive guidance, support and daily supervision for their work from the individual within the department for which the work has been requested.  Work varies based upon departmental assignment, requiring interpretive judgement within prescribed standards and procedures with some opportunity for discretion and independent action. Tax preparation, review and reconciliation is an essential responsibility embodying 80% of the position.

An employee in this class exercises initiative, independence and mature judgment in performing assigned technical activities that at times may require a great deal of confidence.  The administrative tasks are varied and may include collecting monies, performing calculations, auditing, ensuring recording of payments, following-up on delinquencies, reoccurring accounting entries, correspondence composition, furnishing information to visitors and telephone callers, processing invoices, requesting and managing purchase orders, processing and sending out mail, organizing and maintaining files, and operating office equipment.  The position requires the highest degree of discretion and integrity with frequent contact with employees and the public.   The position will keep Supervisor advised of the current status of assigned work and provides open lines of communication.  Supervisor is available for consultation on routine matters and gives detailed instructions on new assignments.

This is a public service job based in trust, credibility, and competency.  It is a critical requirement of this position that the incumbent displays the desire and ability to perform and behave (on duty, as well as off duty) in a manner that does not damage or endanger the loss of trust with the public, co-workers, and other public safety forces.  Candidate must meet the following qualifications and requirements at time of appointment.

 Examples of Work (Illustrative Only) 

• Customer service assistance by telephone, email, and in-person visits from a wide variety of customers who seek services, assistance, and direction from the City including taking payments.
• Preparing tax returns and addressing service issues.
• Preparing and entering routine accounts payables, accounts receivables, purchasing, and payroll transactions.
• Requesting purchase orders, processing invoices, telephone coverage, file set-up and management, calendar management and ordering supplies and equipment.
• Managing records and compliance with records retention policies and procedures.
• Processing surplus inventory
• Prepare and assemble promotional information as assigned.
• Working and coordinating with other members of the administrative team to form a cohesive environment working towards the City’s and departmental goals and objectives.
• Assist with various special projects and support of incident command for events and activities that are citywide priorities

Skills, Knowledge, and Abilities: The following is preferred 

• Proficiency in MS Word, Outlook, Excel;
• Excellent verbal and written communication skills. Must be proficient in the English language and must be able to interact and communicate with individuals at all levels of the organization and a wide variety of customers using superior customer service skills;
• Professional and positive attitude;
• Able to make complex mathematical computations rapidly and accurately;
• Flexible, adaptable, collaborative, and open style and ability to function effectively
• Able to interpret instructions in written or oral form;
• Ability to handle highly confidential and critical information in a professional business manner while ensuring the security of confidential information;
• Ability to interpret and make decisions in accordance with laws, ordinances, rules, and department policies and procedures;
• Possess clerical aptitude including ability to maintain complex clerical records and prepare reports from such sources with a high degree of accuracy;
• Good judgment; tact and courtesy; able to interpret instructions in written or oral form;
• Willingness to learn and grow - assisting in “Commitment to Excellence in Public Service”;
• Willingness to work additional hours as needed and adjust schedule for some special events/activities
• Ability to cooperate with supervisors, co-workers and the public